TS1631 can't hear phone calls and caller can't hear me
My volume is fine during games, videos, etc. But I can't hear during telephone calls and callers can't hear me? Any suggestions
Unfortunately the restore didn't help. Took the phone to the AT&T store a little bit ago and they asked if I had done the same things. They said that I have to take it to an Apple store. Apparently the contract AT&T has with Apple only allows them to sell the phone and nothing else – no warranty, repair, etc.
Thanks again for your help
Similar Messages
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On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when I make/receive calls using internet-based / native apps like viber or skype, people can hear me just fine. I have tried recording my voice using voice memos - this works. And have already tried different SIM cards but the problem persists.
I have taken my phone to an authorized Apple service center, where they restored my phone to factory settings, but still facing the same issue. They service center directed me to Apple Customer Care Hotline, where I have now spent 3+ hours explaining my issue and yet no one can resolve it. The easy answer if to replace the phone - and since it is out of warranty, I am expected to pay for it.
Additionally, the customer service has been so rude and confrontational that it has completely changed my view of Apple and its customer focus. I am a disappointed and angry customer today - people would be surprised to hear just how rude customer service was including making statements such as "Apple doesnt make infallible products, that's why warranty is needed for our products" and that "every product undergoes a problem at some stage, so do ours!" There goes whatever confidence I had...
My concern is simple - if no one at Apple and / or its CS hotline is able to address my issue comprhensively and keep telling me that they have never encountered a precedent before, then with what right can they expect me to pay for a replacement?! I am NOT here to fund Apple's research into their product faults and manufacturing.
And even though a customer is out of warranty, is it too much to expect an Apple product to work well for at least a 'reasonable' period of time. My phone is less than 18 months old and has been facing this issue for the past 2 months - surely the longevity of Apple products is more than 18 months!
Just a sad sad day for an Apple customer, compounded by unjustifiably rude and aggressive staff. And still no resolution to my problem.I am having the same issue - with my last 2 iPhone 4's. My first handset each time I was on a call wether it was up to my ear or on loud speaker, the call would automatically mute even though the mute button wouldn't show up as highlighted. Pressing the mute button on and off during the call doesn't fix it either. I rang Apple and asked what some of their trouble shooting solutions were. I got told that it might be a software issue and to install the latest software update. This failed. I then got told to uninstall the software on the phone and do a complete restore. This also failed. After trying the troubleshooting suggestions, I took the phone into my provider and they sent me out a new phone within a week under warranty claiming it was a hardware issue and probably just a "glitch" with that particular phone. This was not the case....
After receiving my second iPhone 4, I was hopeful that it would work. For the first couple of days, making/receiving calls was not an issue. Until after about a week, the same problem started again. In one instance I had to hang up and call back 4 times and the call would still automatically mute after about 5 seconds. Also on the second handset, the main camera located on the back of the phone has red and blue lines running through it and can't take a decent picture. So back to the store I go to get another replacement - Again.
For a phone that is rated highly and as a keen Apple product purchaser, I am a bit disappointed with the experience I have had with the iPhone 4. Let's hope they find a fix sometime soon because this is becoming a bit beyond a joke.....!! -
I bought an iphone 4 and have been having multiple issues since the moment I got it. My biggest issue when I received it was that the noise cancellation mic didn't work. I sent it back to the people I bought it from to fix it and they fixed the other mic but not the noise cancellation mic. So I know that one doesn't work with apps, speaker phone, that sort of thing. I've been just dealing with it and using headphones with a mic on them.
Well once I put my sim card in and had to go through a huge debacle with AT&T to do it, I got a phone call and I couldn't hear anyone and they couldn't hear me. I tried switching it to speaker phone and using my headphones and still nothing. I first tried factory reset and network reset and it didn't do anything. So I tried the fix where you put a piece of cardboard in the phone and the other fix where you loosen and then re-tighten the grounding screw. Now I can hear the other person but only on speaker phone, the call is choppy, but I can hear them so progress! They still couldn't hear me. However, when I took the call off of speaker phone it was back to dead silence. I tried putting in my headphones to see if they could hear me, they still could not hear me even with the headphone mic. I'm not sure what else I can do!! I know the speakers and mic work because I listen to music and play games and I hear those and when recording on voice memo the mic and playback work fine.I also know that it isn't any issue with signal because it happens where ever I am, low signal or all 5 bars! I guess I'll try cleaning them and try putting a thicker piece of cardboard but I don't expect those to work. If you can help with any suggestions at all please let me know! I have been having the worst luck with this phone and i'm getting absolutely fed up.Hey there RJOBoston,
Take a look the article below, it provides troubleshooting tips that should resolve the issue you’re running into with not being able to hear or be heard on calls.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
Cheers,
-Jason -
I have a iPhone 4 and all of a sudden when I answer a phone call the person on the other end can't hear me ???? I can hear them , so I've had to put it on speaker for all my calls - ? Any tips on how to get it back to being able to speak normally
Morning Lupoipia,
Thanks for using Apple Support Communities.
If you can't be heard by someone who is calling, take a look at this article:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Best of luck,
Mario -
During calls with skype or viber the other person can hear me but during normal phone calls my voice doesn´t sound. What can i do?
thank youThe iPhone 4 actually has 2 microphones, one on top and one on bottom. The apps you're trying to make calls with might be using a different mic than the one that normal calls go through. Check that the microphone mesh covers, and top microphone hole are not clogged with lint or other debris.
If the microphone mesh or top microphone appear clogged, please use a clean, small, dry, soft-bristled brush to clean them. Use the brush to carefully and gently brush the speaker and microphone mesh. -
I can't hear my phone calls unless I put it on speaker. Tried cleaning by blowing on earpiece and headphone jack and pushing near front camera and earpiece speaker...no luck. HELP!
If you've tried everything mentioned you probably have a failed earpiece. One option is to get a BlueTooth headset and use it for all calls. It will be cheaper than the $199 out-of-warranty replacement price from Apple (if it's still in warranty or AppleCare it will be free). Good BT headsets can be had for around $40. And it will hold you over until the Next New Thing from Apple is available
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How can I silence email alerts at night and still hear phone calls come in?
Hello,
This might be a ridiculous question (either because it is impossible or because it is obvious and easy) but one I really want to know.
I no longer have a landline in my house. With 3 college kids, I don't want to miss any phone calls that might come from them while I am sleeping. However, I also don't want to listen to emails coming into my 2 email accounts all night either.
Is there a way to silence the emails and leave the ringtone on?
Thanks!
Susan1This is for the Motorola Droid
Settings --- Sound----Volume-----there should be four (4) slide bars, set the all but the top one to the far left.
Then only your phone calls should come thru.... it works for me.
Good Luck!!! -
Can't hear or be heard on phone calls after upgrading to ios 5
I recently upgraded my iphone 4 to ios 5 and afterwards my phone calls are mute. Caller can't hear me nor can i hear them. Blue tooth device only transmits music, no calls. I have restored my iphone from the back up and also as a new phone with out any luck. Any suggestions? Thanks.
Well after going to the apple store with no luck they referred me to apple care. They said even though my phone is out of warranty, upgrading to ios 5 screwed it up so they will place it back under warranty. This allows me to get the phone replaced at no cost. The new phone should be here tomorrow and I just send in the old one with pre-paid shipping. Give apple care a call.
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I can't hear anything during a phone call
This just randomly started up this morning, and the nearest Apple store is 2 hours away, so I'm turning here. I have an iPhone 4 (not the S) and the newest IOS. When someone calls me, my phone rings like normal, but when I answer, I can't hear them at all. I can make phone calls, but when I do, I can't hear the phone ringing before the person answers, and I still can't hear anything on the other line. I only know that the call went through because the screen says a call is in progress, and the people I've tested it on can hear me just fine.
I've tried resetting my phone to factory settings, and I've turned it off and on multiple times. I don't know what else I can do. My phone is in good shape: a hairline crack in the screen, but it's just cosmetic. Nothing else is wrong. I hear all the alerts and everything else I'm supposed to hear, and I was able to have normal conversations as of last night. I dropped my phone early this morning from about 3 feet off the ground, but it's in an Otterbox and well protected. I am somewhat panicking that I can't talk to people, and I'm not eligible for an upgrade until July. Also, I did not purchase the extended Applecare plan.
If someone could please help, I would really appreciate it. I'm planning on taking it to Best Buy once they open. I don't know if they can do anything, but I'm stuck.One more thing:
I suspect that this problem is not related to the “headphones mode problem” because I have no problems with the laudspeaker.
Maybe an HW issue? -
So, i recieve a new TODAY due to my other ones software stuffing up due to a stuff up in the new software update. Alls well and good, i leave the store drive home which is a hours drive mind you, make a phone call we talk for a while, it cuts out. I didnt think anything of it. Next phone call the person im speaking with cant hear me, 5 phone calls later i turn on speaker phone horray they can hear me. WHAT IS GOING ON??? I have had that many problems with my iphones but this is behond a joke...brand new phone thats already not working!!!!! I've tried to restore it and do everything i can but its not fixing anything. Im hoping someone out there can help because im done with Apple after this because this ludacris. Thanks in advanced :-)
If you've had it for less than a year, then it's still under warranty. Take it to an Apple store or an authorized service facility. See http://support.apple.com/kb/HT1434
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My iPhone only has "headphone" volume, no "speaker" volume.How do I fix this so I can hear phone calls?
The phone may be stuck in headset mode. Rapidly plug and unplug a headset 10x to free up the switch inside the jack.
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Can't hear phone calls, can't open messaging app. I've tried everything.
Okay, so every time I receive a phone call, I can't hear them very loudly and my volume is at it's highest. When I make a call, it doesn't even ring. Last, but not least, when I try to open my messaging app, my phone freezes and then the app closes. I've tried rebooting, restoring, turning off and on, and closing apps. My phone is broken in the least, it merely has a single scratch, but I've almost had it for two years. Help please?
I just started having this same exact problem. I just replaced the screen on my phone too but it had still been working for a few days and then now this. Im thinking water might have gotten into it because the new screen did not come with the metal screen that goes inside the speaker hole if u know what im talking about. But also im thinking a wire might have come loose i side
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speaker on phone calls will not work, how can I fix this? I have already done system restart and reset to manufature default. I also have no voice with Safari or any other apps including music!
If your speaker is broken, then you may need to get a repair done.
Are you unable to hear anything at all, or is it just one speaker in particular?
If it is just one speaker, where's it located? -
When I start a phone call,nobody can hear my voice and viceversa. Only when I click on speaker , voice can be heard at both ends.
Return the darn thing!
Why do you & we accept a phone that does not work 100%
We should be discounted the non working percentage, or simply get a new working one.
Would you accept a saucage with a rotten end, and hope they would treat it with enough chenichals to make it taste and look good?
The problem seems to me a hardware problem, and may be poor assembly. Noticed that incoming calls on my first 4s when vibrator was on, made an extra vibrating noise - i.e. loose speaker, printboard or what do I know.
This does not occur on the phone I purchased yesterday, waiting for the other at the repairshop.
Does Telenor and Apple think I will accept the repaired brand new phone?
NOT!
TCB -
Sometimes while making a phone call, the person can not hear me but phone is not muted
I have Iphone 6 and sometimes like once a month, when i make a phone call, the person can not hear me.
WWe have tried the soft reset. As of now it only does it to one other phone number I call. The number is my husbands who is on Same plan. We thought maybe it was just something with the iPhone 6. The phones are only 3 months old.
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when i facetime someone they cant hear me, and also when i record a video there is no sound, however when i make a phone call there is no problem. any solutions?
When I try to make a call it will go through and I can hear the other person but they cannot hear me, is there a setting that disables the speaker when using the headphones to try to make a call, also speakerphone automatically goes on when I start a call which I do not like, any suggestions how to fix this?
I also have this problem...........
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