TS1646 I can't download apps because it keeps on asking me about my billing information and I put it I put everything right but still doesn't let me

What can I do

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Similar Messages

  • I CAN'T DOWNLOAD APPS BECAUSE THEY WANT ME TO CHOOSE 3 STUPID QUESTIONS TO PROTECT MY ID APPLE

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    I don' t care about upgrading my security !   I only need to download apps.
    Furthermore, there are no e-mail addresses where to complaint.
    Please can somebody help me?
    Many thanks !

    So, you don't care if some hacker managed to get into your iTunes account and buy loads of apps using your credit card or gift card balance? You wouldn't mind?
    And what if you use the same AppleID for iCloud? You wouldn't care if a hacker got in, deleted all your contacts and calendars, deleted your email, sent emails to all your contacts, wiped your iPhone, changed your password and locked you out of your own account? That wouldn't bother you either?
    Now, maybe you don't use all these features, but a lot of people do, so the accounts need to be secure.

  • When ever the Download window opens firefoxes freezes/stops responding. I can't do anything with it. As soon as it opens, no response. I disabled most of my add-ons but still doesn't work. It's only started recently. Maybe a week or so.

    When ever the Download window opens firefoxes freezes/stops responding. I can't do anything with it. As soon as it opens, no response. I disabled most of my add-ons but still doesn't work. It's only started recently. Maybe a week or so.
    So i can't download anything until i figure out how to fix it.

    When ever the Download window opens firefoxes freezes/stops responding. I can't do anything with it. As soon as it opens, no response. I disabled most of my add-ons but still doesn't work. It's only started recently. Maybe a week or so.
    So i can't download anything until i figure out how to fix it.

  • How can i download old settings with firefox sync ? i formatted my computer thinking that the data will be restore on login , but it's only letting my sync firefox with mobile device , can someonr please help my ?

    how can i download old settings with firefox sync ? i formatted my computer thinking that the data will be restore on login , but it's only letting my sync firefox with mobile device , can someonr please help my ?

    '''Did you backup whatever bookmarks you did have on the computer ? '''
    Remember any restoring of bookmarks overwrites whatever he current set is, and you may not want to loose them.
    Even if up until now you have not made any backups of Desktop bookmarks Firefox will have backed up some of them into sets of daily bookmark backups. Once you have backed up your current set you could look at what it has by restoring those bookmarks, you may find one of those sets is fairly complete.
    By the way if you look at the profile files and folders that you should now have on the desktop you should see it contains a bookmarks backup folder, the size of the files within should indicate whether they contain anything.
    You need to go into the bookmarks library and try the restore option. Backup each set that you look at if it has anything of use in it, before trying the next set. With look one of those will be a fairly complete set of bookmarks.
    * USE '''Show All Bookmarks -> Import and Backup -> Restore '''
    ** see [[Restore bookmarks from backup or move them to another computer#w_restoring-from-backups]]_restoring-from-backups
    I do not use Firefox on mobiles, but before you try anything further you do need to backup the desktop bookmarks and learn what existing backups you have. Unless you master that you are in continual danger of overwriting and loosing bookmarks.
    Presumably you have already found this listing of help articles for mobiles
    * [/products/mobile/bookmarks]

  • Can I get any help here??? please??? I brought an iPad 3 on e-bay and I can't used it because it keeps on asking me the old apple id where my iPad 3 was registered... serial number DL*******VD1

    Can I get any help here??? please??? I brought an iPad 3 on e-bay and I can't used it because it keeps on asking me the old apple id where my iPad 3 was registered... serial number DL*******VD1 
    <Personal Information Edited by Host>

    You need to ask the previous owner to remove the activation lock. If you can't(and they don't do it on their own), the device is useless to you.
    (100693)

  • I can't start AE. Ae always shuts down. There is a Problem with the "AEDynamiclinkServer". I tried everything. But it doesn't work. How do I get AE back to work?

    I can't start AE. Ae always shuts down. There is a Problem with the "AEDynamiclinkServer". I tried everything. But it doesn't work. How do I get AE back to work?

    What "everything" have you tried?
    What exact version number (down to the last decimal) is your AE?
    What OS are you using?
    What are your other system specs?
    When did it work last? What happened between then and now?
    FAQ: What information should I provide?

  • TS1702 I tried downloading a game n keep showing up payment n did everything right n still doesn't work

    I can't download or play any games keeps showing payment n did everything right n still won't work

    Do a soft reset hold the power button Down  until you see the apple logo ignore the red bar when it comes up

  • TS1702 can't download apps because it only aske for states billing info not canada

    Just got a ipod touch want to download apps but when it asks for billing info only gives options for staes not Canada

    Turns out if you get this problem you make an account before your about to download it

  • I can't download apps because my Apple ID won't let me sign in.

    I wanna download apps on my iphone and it keeps saying "This apple ID has not yet been used in the iTunes Store." What do I do?

    http://support.apple.com/kb/TS2446

  • I can't download apps because my Apple ID was disabled - Children put in wrong password three times

    My teens decided to try and guess my password while downloading apps - My Apple ID was disabled and when I try to reset my password, my birthdate isn't recognized - Guess I put in a wrong number somewhere.  Help!

    http://support.apple.com/kb/TS2446

  • I can't download apps because my user is incorrect

    Hi,
    I'm trying to download facebook's app from mi Mac App Sore and I can't due to the Mac OS X Lion asked me for my user id !!
    I entered that user id at the beginning when I turned my computer on  and no prblem at all, but when I tried to get that app the password was incorrect !!
    Can you help me please ?
    Thanks in advenced !
    William.

    Thanks for your help, pennbank but this is the messagge.......
    " Apple is trying to install the nwe software.
    Type an administrator's name and password to allow this."
    So I've typed my name and password, the same when I turn my computer on but I can't do it. I've put the Apple Id and it didn't work either.
    Thanks anyawys !!
    Evoequis.

  • My Ipod touch (4th Generation) can't download apps because it says it requires ios 7.0. What do I do?

    I have tried to download multiple apps but a message keeps popping up to say that it requires iOS 7.0. I have an Ipod touch (4th Generation) by the way, and I have gone to the software update to find that it says 'iOS 6.1.6, your software is up to date'. I have no idea what to do. Thanks

    I tried that but I realized that the apps weren't installed yet, so I installed the apps but the same message keeps popping up, saying that it need an iOS 7.0 to be able to install. What's really is confusing is that my friend also has and Ipod Touch (4th Generation) and that problem never occurred to her, and we had the same iOS. The apps that I a trying to install are Phonto and Gmail, and on their description boxes it states that they are both compatible with iOS 7.0 and later. It has me really confused and I'm sorry that you have to put up with me. I really appreciate your help! Thanks!

  • Can't download apps because of payment info issues

    I just bought an iPad and made a new Apple ID but every time I try to download an app It asks for my card info and once I insert the info and hit done it says to contact apple support or go to the support website. Does anyone know how to fix this problem?

    You need to Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • I can't update apps because iphone 5 is asking for the password to a different itunes account

    In my settings under iTunes and App Store I am signed in with my iTunes account.
    However, when I go to update apps it asks me for the password to a different iTunes account - that of my partner who also uses my iMac.
    I've tried signing out and signing back in via Settings but it's still asking for my partner's password instead of mine.
    What should I do?

    the apps were orignially download with the old ID and are linked forever to that old ID.  You need ot delete the apps and if you want them you need to download with your currrent ID

  • Cant download apps, it says that i need to update my billing information, but the information is up to date. When i re input the info it says there is a problem with the last purchase. I can't upgrade anything, or even update apps. Free ones or otherwise.

    Can anyone help me out? Prease?

    Sounds like you have a negitive balance from the last pourchase (you owe Apple money). Add a valid payment method to your account.
    Contact iTunes if you need more information.
    Apple - Support - iTunes - Contact Us

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