TS1646 I need to update credit card. It is the same!

My credit card is the same

Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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My family shares one apple id. Is there any way to make an apple id for each member of my family and have it all connected to the same credit card and have the same previous downloads open to download by signing in to each members personal apple id?

My family shares one apple id. Is there any way to make an apple id for each member of my family and have it all connected to the same credit card and have the same previous downloads open to download by signing in to each members personal apple id?

Hi cindy,
If you all have individual Apple IDs, then you would be able to dowload music from a shared iTunes library on a computer, but you would not be able to sign on each individual ID on an iOS device in order to download music purchased under the original Apple ID without a 90-day waiting period between sign-ons.
Here's what I mean:
If you were to sign on a new Apple ID on, say, an iPhone, and then were to purchase and download some music from iTunes, then you would have to wait 90 days before you could sign on the old Apple ID to that iPhone in order to download previously purchased material (and vice versa).
However, if all of the music purchased by that origjnal Apple ID is in an iTunes library on a shared computer, then you can hook up the device and selectively sync any music in that library to the device. You can also sign on any of the Apple IDs to that shared iTunes library and purchase music to be added to the library.
You would need to authorize the computer for each of the new Apple IDs.
Each of the Apple IDs would also be able to download that music purchased either by syncing to the iTunes library on the computer or by downloading it OTA on the device.
So, each Apple ID can download music, movies, etc. purchased with that Apple ID OTA to the device. Also each Apple ID can sync any music, movies, etc. that are in the iTunes library on the computer regardless of who purchased them.
The only other thing you would need to remember is that if an App needed to be updated, then the original Apple ID that was used to purchase that App would come up, and the password that goes with that Apple ID would be required to do the update.
Hope that helps,
GB

Updating credit card info in the iTunes Store

Hi there, I am trying to update my credit card info in the iTunes Store and I get the message: Please contact iTunes support to complete this transaction. Does anyone know what is going on?

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your iPhone then try tapping on your id in Settings > iTunes & App Store and select 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918

How can two people use both of their shared credit cards on each of their two iPhones if the credit card numbers are the same but the names are different? The iPhone won't accept the second card because it says that it's already been loaded.

iPhone won't accept second credit card with the same number, but different user.

Only one credit card can be on an iTunes account at any one time - presumably if they are shared credit cards with the same card number then it's the same credit card account with the one bill, so from a billing/payment point of view does it make any difference which card is on the account(s) ?

I have recently opened a new account with Itunes.I want to download my previous music purchases to my new account which has a different computer name, email address and Apple ID. My credit card details remain the same. Please HELP.

How can I restore my old account music purchases which I closed, to my new current account which has a new computer name, email address and Apple ID? The credit card details remain unchanged, so would this act as a tracking device for Apple to locate my substantial past purchases?

Why would you start another account?
You cannot transfer purchases to another account.

I originally purchase a ringtone on Jan 10, 2013 - it is no longer on my i-phone and it is not stored any where. I have another purchase on my credit card statement for the same song on a different date?? How do i get the ringtone on my phone?

I originally purchased a ringtone on Jan 10, 2013 and it is not longer on my i-phone 4s! I have another charge for the same song and there is still no way to set as ringtone!

Hello
Try restoring the device and setting up as new.
If it is still shows an iCloud activation lock, then it's on an iCloud account
The wrong device was removed from an iCloud account.
Check any other Apple IDs you might have at
iCloud.com
Get signed into them and remove that device.
I wish this was the first time I seen this.
Best of Luck

HT1918 Updated credit card info but still declined??

Need to update credit card info but it won't work

If you have problems with a specific program, you will likely receive help in the forum for that program
Start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Im trying to update credit card information on candy crush but it want allow me to

im trying to purchase credit on candy crush and when using my credit card it want let me , I keep getting an error message contact applesupport/.com/itunes/ww.
even tried to use a different credit card and got the same error message

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

The credit card info on the account has changed but for some reason there is no option for me to make the changes. In addition, cloud has stopped working and all other programs that need to be updated cannot be.

the credit card info on the account has changed but for some reason there is no option for me to make the changes. In addition, cloud has stopped working and all other programs that need to be updated cannot be??

Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

HT201209 Want to set up my children's IPad's with their own Apple ID. Trying to set up yahoo accounts and it will not allow me to do this. I wan them only to be able to purchase from rdeemed gift cards but it keeps asking me to update credit card info

Want to create Apple ID for both my children's IPad's. Tried creating new email account for my son and it will not let me. I want them to be only able to purchase from redeemed gift cards and everytime it asks me to update credit card info on their Ipad.

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

Updating credit card caused duplicate purchase.

Your billing is a scam. I have tried to update the date of my credit card twice and the result is that I have been charged $20. My balance is now $34. At my age I will need to live another 50 years to use that up and I am furious that there is not good way to get a refund without jumping thru hoops in a circle to no avail.
What are your going to do about it?
Post transferred from blog article;
subject/title edited accordingly.

Hi, mikebass, and welcome to the Community,
As appears in the blue box, above,
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Our Community Guidelines do explain that this Community is not a branch of Skype Customer Service, so you will need to contact Skype Customer Service directly. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are some more details to help you find your way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Help on how to update credit card?

My credit card expiry needs updating. After three days of frustrating searches, I finally got my daughter, in another state, to log me on, but then all info in the web still doesn't tell me how to update. The web is bloody useless when seeking a simple answer. Several people report the same sort of problems. Can anyone please advise ?
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

You may find this link helpful for you to update your credit card:
https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details?q=update+credit+card
Best Regards,
Akyll
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Cant update credit card details even using chrome

Hi,
I cant update my credit card info, I have tried lots of time and with chrome and I always get this message below, its very frustarting and wasting a lot of my time.
Please advise,
Thanks,
Ben
'We're sorry, something seems to be wrong on our end. Please try again later.'

Yes I'm facing the same VERY FRUSTRATING PROBLEMS.
Thanks Romsinha for you kind words and I know that it's not your fault, but it's not enough to try to fix this issue over the
chat or phone. It needs to be escalated to whoever at ADOBE manages Creative Cloud Bugs.
I just logged the following under the "Creative Suite" Bug reports, since I can not find anything CC related:
******BUG******
THIS IS A CREATIVE CLOUD BUG FOR
WHICH I COULD NOT FIND ANY REPORTING OPTION IN THE DROPDOWN BOX
Concise problem statement:
Extremly frustrating issue with updating credit card details
Steps to reproduce bug:
1. Log in to my Adobe Account
2. Go To 'My Products and Services'
3. Find that my Creative Cloud Subscription needs credit card details updated
4. Click on update and then edit credit card info
5. See that the credit card info has updated
6. Wait for Adobe to deduct payment from my account.
7. On next day get notification that I'm one day closer to my membership running out (due to me not having updated my credit card details - apparently)
8. Get in touch with Support over 24/7 Chat
9. Actions that are suggested to me, are steps 1-6 which I (being very frustrated) execute AGAIN.
10. Wait for steps 7-8 to repeat
11. Contact Adobe Phone "Support"
12. Have Adobe suggest me to repeat steps 1-6.
13. Me being very very frustrated doing the same f****ing thing again, using two different credit cards, both which work perfect with any other, offline (in supermarket) and online - transaction.
14. Have steps 7-8 repeat again.
15. Trying to find other ways to bring it to ADOBES ATTENTION THAT THERE IS A PROBLEM, AND THERE ARE EVEN FORUM POSTS WITH OTHER PEOPLE REPORTING THE SAME ISSUE.
16. Me not finding an option to report bugs for Creative Cloud and Hence deciding to log the request under Creative Suite (hoping that one of you guys will take on the responsibility & courage to forward this to the Creative Cloud Department
17. Thanking you for having taken the time to read this and hoping that I can get this issue resolved - since I require CC for my daily work.
Results: NONE SO FAR
Expected results: That my credit card is used for the continuation of my CC membership.

HT1918 Somehow the country associated with my account was changed to China. I did not make this change and now the system will not let me update either my credit card information or the country back to the United States. Help!!!

Somehow the country associated with my account was changed to China. I did not make this change. My credit card information needs to be updated but the system will not let me update either my credit card information or the country back to the United States. My updated credit card information is not accepted because the country is China. It will not allow me to change the country until the credit card information is changed. Help!!!

This exact thing has happened to me. Did you get it resolved? If so, how??

Updating Credit Card information problem:

For the past 26 days (4 days of CC remaining) I've tried updating my credit card information as I've received a new card from my bank. Now this shouldn't be a problem but every time I've followed the steps on the creative cloud website, I end up waiting 24 hours just to find out that the process has not worked. Through various phone calls and contact support chats I was told to phone my bank and see whether the problem is because I have blocks preventing me making payments to certain places. However, they then told me my card is fine, and has nothing that may stop making a payment, (the same as my first card which worked fine for 3 months).
I then go through the very tedious process of updating my card information and waiting in the contact support chat system for someone to tell me the same thing, every single time. I really do not know what to do. I need CC for my current course at university, and with only 4 days left I don't want to be told to wait another 24 hours to see whether my payment has been accepted.
The only thing I can think is different or odd is the fact that every time I update my information I am not asked to verify via password. Although on the walkthrough for updating credit card information it says this is the last step.
If anyone can help me I would greatly appreciate it, this is truely my last option.
- Jamie Robinson

No, its the right one: (email address used on the forums). I didn't see it in my account either, but support said it did:
Hi Rich,
Thank you for contacting Adobe Customer Service.
I am sorry about the inconveniences. The reder will take 24 hours to get processed. After 24 hours you will be able to download th
e subscription.
Please feel free to connect back on chat if you have any questions or concerns.
Thank you.
She posted the order number in the chat, but I closed it before I got a chance to save it. The chat was CH93893782 if you happen to be able to get to it.

TS1646 I need to update credit card. It is the same!

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