TS1646 why does itunes charged me 4 times to my bank account?  I need itunes to fix that

I need to get my refund from itunes since they charged me four times!!

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • Why does iTunes rename files that are imported automatically although I set it not to?

    Hello,
    I am facing the following issue:
    I set up an old MacBook as a HomeServer. Now I would like to use it as a media server as well using iTunes.
    My problem now is, that everytime I put some music files in the folder which automatically adds them to iTunes they are moved to the Music folder and are renamed although I deactivated this option in iTunes.
    I arranged myself with the fact that the music is moved but the renaming is frustrating since I would like to use a sync tool to manage my music.
    Does anyone have an idea how I could solve this?
    Thanks in advance.

    I can tell you exactly why I don't want iTunes to manage my music completely.
    I have all my music/fotos stored on a SD card so I have access to it anywhere I need it. I have a sync tool backing up my files to a NAS at my house.
    My first intend was to access the music stored on my NAS but then I would have to manage iTunes twice (on my MacBook for traveling and on my HomeServer).
    So I was looking for a comfortable way to have iTunes running on my HomeServer with a folder where I can put my new music. OK now you could say "why not just copy your new stuff there and let it do its job?". I want to have it automated or at least semi automated.
    I store everything on my SD card and when I'm at home I want 2 sync jobs running. One to back up all of it and the other one to check which files are new and then put them into the folder which automatically adds them to itunes.
    I could still live with iTunes managing everything the way it does but then I need to know how I can find out what is new in my music library on my SD card without manually checking it or creating duplicates in iTunes.
    Wow... that was more text then I intended to write... whoops... hope I will be able to find a solution somehow.
    Cheers

  • Why does Itunes telling me that I have to repurchase a song that i already have purchased? The song doesn't show up in my purchase history either.

    When I go to my purchase history the song I want isnt there. I looked in itunes store for the song & normally it would say play if I have it. Well this one said I need to repurchase it.. HELP

    On the song in the store you are seeing the price button, not Purchased (Play will show if it's in your iTunes library for playing ; Purchased if it's not purchased and not in your library) ? For albums that I've bought I see price buttons when viewing them as songs in the store, Purchased or Play when viewing the album that I bought.
    If you are sure that it's the exact version that you bought (it hasn't been removed and replaced with a new version by the rights-holder) then it should (assuming that you aren't in one of the countries that doesn't allow redownloading) show in Purchased for redownloading (unless you've moved countries since buying it on that account). If it does show Purchased against it in the store then you've checked to see if it's hidden ?
    What you can redownload will show in the Purchased section : on your computer's iTunes click on the Purchased link under Quick Links on the right-hand side of the iTunes store homepage, or on the current version click on your name towards the top-right of iTunes and the Purchased on the popup ; on your phone go to the Purchased tab in the iTunes store app.

  • Why does iTunes tell me that I have tons of memory available (30 GB) on my iPad (when I plug it in to my computer), but when I check my storage directly on the iPad (under Settings/General/Storage), I only have 3GB?

    This is driving me nuts.  I need to "rent" some flicks for a trip, but my iPad (64GB) tells me I have insufficient memory.  Checking under Settings/General/Usage, I find 3GB free.  I hook it up to my computer (iTunes) and clear out pretty much everything (audio, video, extra apps, etc) and iTunes then tells me I have 30GB available.  Yes, I hit apply and the darn thing synches just fine.  Disconnect and look back at the iPad, and viola - only 3GB available.  ARRRRGGGHHHH!

    Sounds like you should restore your iPad.  For one thing, that will bring it up to current iOS rev (6.1.2).  For another, that should clean out any junk and further make sure the two numbers you're referring to agree.
    By the way, a viola is a musical instrument in the violin family.  The word you're looking for is voila

  • Why does iTunes show tracks that I've ripped from a single CD as individual tracks with individual albums all with the same album name?

    I've looked all the data about each track in terms of album name and other seemingly relevant pieces of stuff, but whenever I look at my songs by albums, it still shows these tracks individually. It's like the same album is repeated over and over instead of the album appearing once with all the tracks listed beneath it.

    Chip86 wrote:
    EG. A CD upload has all of the tracks appearing as indivual alumbs. But as its not physically on the computer anymore I dont seem to be able to do anything about it.  Is there away for me to access cloud and rectify this? or manage it from a device?
    Thanks
    You can edit the "metadata" of the tracks in the cloud just as you would if the tracks were physically on your computer. Hightlight the tracks of the album you want to edit, do a Get Info..., edit "metadata," click OK.

  • Why does iTunes fail to see that I am a customer

    Why has it taken 20 days and iTunes still hasn'tfixed my account?
    Why have I ended up with two iTunes account instead of just one?
    Why are the people running the system so thick that the two accounts created god knows why both belong to the same person?
    Why is the customer serviceso indifferent and off balance so much that it is barely service at all?
    Why does iTunes not fix their system so that they deal with issues once, once only and move to the next customer thereby reducing everyones waiting time.

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Have you ever actually bought anything from the Mac App Store? Have you created an iTunes account in the past? Do you have a bank card from a bank in the country where you live with a local billing address?

  • HT1911 Why does Itunes have me logging in multiple times to buy a song? Somehow, my account got disabled now. It also shows that I am logged in....?

    Why does itunes have me logging in multiple times to buy a song? I can access everything else fine, but now my account is disabled for some reason although my password was entered correctly... help

    I've seen a couple of other threads over the last 10 minutes posting similar problems, so it appears to have affected other people as well - the poster on the first thread has now posted again saying that it's now working for him, so you could give it another try.
    Edit : your reply appeared as I was attempting to post this

  • Why does iTunes freeze up for minutes at a time when modifying INFO (CMD-i) ?  My files are not corrupted after it is done like many other threads i have readed.

    Why does iTunes freeze up for minutes at a time when modifying INFO (CMD-i) ?  My files are not corrupted after it is done like many other threads i have readed.  Sometimes it's changing the title of a movie or editing the season and episode number of a TV show ect.....

    Yup same here
    I am running the latest iTunes, the latest updates to the OS and on an iMac 3.4GHz Quad core i7 with 8GB of RAM and the music stored on local HDD.
    Still locks up iTunes for between 2 minutes up to 20 minutes.
    Really annoying.
    If you find a fix please, please let me know, I have just been throwing hardware at it with no joy at all

  • Why does iTunes invite me to log on every time I launch it?

    Why does iTunes invite me to log on every time I launch it? It never used to do this. How can I stop it ? When I open the app I usually want to just listen to the music collection I have in it, not download anything or buy from the store.
    How can I stop this default ?

    I have checked and it isn't.
    This never used to happen, but I suspect something changed at the last iTunes update.

  • Why does itunes require me to agree to the terms every time I open it

    Since the last update, every time I open iTunes on my computer, I have to agree to the terms, and then also decide whether or not to share my album info.  How do I get this to stop?

    Update:  I'm having the same problem using McAfee Security.  I found another discussion related to this problem, and it appears that McAfee Security program may be the root cause of the problem.  See the discussion "Why does iTunes delete my itunesprefs.xml." 

  • Why does Itunes encounter a problem and stops every time I try to sync my home videos - help please

    Why does Itunes encounter a problem every time I try to sync my home videos - it just won't sync them - help please !!!!

    Re-installing iTunes wont erase your folders, unless your iTunes is a very old version pre-iTunes 9 series.
    I would suggest to download the latest iTunes, it would solve your problem as in this earlier  post

  • Why does apple charge more than it is mentioned in the game at the time you buy

    why does apple charge more than it is mentioned in the game at the time you buy?

    yes without any details and its not first time, i am always suprised to see the actual price and price i pay, well could be tax but should it be not mentioned which helps people understand.

  • Why does itunes in France have a complete lack of english language content on the TV programmes... prefering to release dubbed programmes and not the original english language content, surely it will cost nothing to release both?

    Why does itunes in France have a complete lack of english language content... prefering to release dubbed programmes and not the original english language content?
    It would be just as easy to release both a dubbed version and then a subtitled version.
    I am a native english speaker but live in France. My father has just moved over to live with me in France and speaks very little French.
    The price for a television series is very often more than a dvd box set but does not offer language options.
    My French is passable but I would still prefer to hear the programme in English.
    Using itunes uk is not an option as my cards are french or english with a french postal address.
    The content has been adapted for the french site all i want is to access the original.
    The series i have been trying to buy is HBOs 'boardwalk empire'.
    The stupid thing is to please my father i would buy up most the HBO, BBC and Channel 4 content a cost of a couple of thousand euros.

    Try giving Apple feedback: http://www.apple.com/feedback and also contact the Apple headquarters at http://www.apple.com/contact  We are all fellow users and not Apple employees and often raise questions like yours ourselves.  If enough make Apple aware of a market/need then something may be done about it.
    France has come a very long way with regard to other languages.  When I lived in France, mid-880s, there was an entire Ministry devoted to the purity of the French language...that was the time the PC came out.  A TV news person was cashiered for using the term 'computer' on-air instead of the French created word 'ordinateur'.  They took the language extremely seriously at that time.  At least today there is recognition and even use of English by the masses

  • Why does itunes say the entry point is not found

    why does itunes say it didn't install correctly and to reinstall?

    Greg, did the "Patchburn" really work for you?
    I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
    When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
    "After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
    Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
    I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
    Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
    It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
    Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
    I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
    Any thoughts, anyone?
    Power Mac G4 MDD   Mac OS X (10.4.3)  

  • Itunes charged me multiple times for the same purchase. A message kept appearing that the bank records did not match my account information and each time charged me 5.16... it shows up on my bank account as a pre-authorized purchase 9 times.

    I made a purchase of about 3 songs for the price of 5.16. Well when I was trying to download the songs a message kept appearing saying that "the account inforamtion does not match my bank records". Looking at my bank account 3 days later it shows up under my accout as pre-authorized charges 9 times. The post dates of these charges are not all today and these charges are pending transactions.
    Why did they charge me nine times for the same purchase? And why is it charged for tomorrow?

    This happend to me to---kept getting msg that info did not match bank records and I tried a few times then gave up THEN checked bank account and they charged me SIX TIMES
    of course, you cannot even call them or email...its frustrating..I reported a problem under the songs bought but I have spent over half an hour on this trying to call etc....this is nuts

Maybe you are looking for