TS1702 An app that I loaded is locked saying "waiting". I cannot get it to go away or load
I have purchased an app, it said it was installing it the said it was waiting. I cannot either delete it or order it again. It is locked. How to I get rid of it?
Maybe something here will help. Just ignore or skip anything that you have already tried unsuccessfully.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.
Similar Messages
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How do I delete an app that has stopped responding and just says "waiting"?
Hello psanders,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
transfer iTunes Store purchases from your device to a computer, follow these steps:
Connect your device to the computer. If it is synced with another iTunes library, the following dialog may appear:
Click the Transfer Purchases button.
Important: Clicking Erase and Sync will delete any existing content currently on your device. The content will be replaced with whatever existing content is in the current iTunes library your device is connected to. If there is no content in the iTunes library, nothing will be synced to your device, and your device will be empty.
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Have a nice day,
Mario -
How do I fix Apps that failed to download, just says "waiting"
I have three apps that are on screen with a grey icon and a download progress indicator. They all say "waiting" and have been like this or 2 days. How can I fix them?
Any help appreciated, I'm new to iOS and I'm stumbling a bit.
Thanks.Try a couple things.......first, reboot your iPad. Press and hold BOTH the power and home buttons at the SAME tiem for at least 10 seconds (ignore the red slider to shut down) until the Apple Logo appears, then let go of both buttons and your iPad will restart.
Sometimes, the App Store on iPad can get confused. Try downloading a free app (you can delete it later if you don't want it) and then see if that get's your waiting apps to download. -
Also, when I tried to connect my iPod to my MacBook Pro, and sync it into iTunes, 'iTunes could not connect to this iPhone.' First it's not an iPhone, and second, my iPod could sync perfectly fine before the wifi problem. Is there a way to return it back to normal; fix it? Someone please answer.
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I need help with the question above.
I would start with iTunes customer support. If it is on both devices, doesn't sound like a device issue...
https://expresslane.apple.com/Issues.action -
It is hooked up to good wifi and it is updating apps and not updating it just says waiting and it wont update or install anything while it is doing that how do I get it to stop updating?
Fix iPhone Apps Stuck "Waiting" During Installation
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I have a iMac And a Macbook Pro but i have a app that was $70 on my iMac how to i get it on my laptop to?
if it was bought from the osx app store then you just redownload it purchases ties to ones appleID so one can never buy an app more then once
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I purchased a large app early 2012. It was updated late 2012 to support iOS 6 and iPhone 5. Unlike other apps that I've purchased which say "open" when I view them in the App Store, this one shews a full purchase price. I've deleted and downloaded this app before. If I delete it again will I be made to pay for it again? or will it download with everything anew? or will I lose the app?
If you are completely confident that you didn't hide it, then you purchased those with different apple id. If you completely confident that you purchases with same apple id then you have hidden it. One of the other or you are speaking about a miracle. While miracles are possible they are not very likely. Remember
Occam's razor? -
When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this out?
Hello,
Brother please follow these steps
1) SignOut from Your apple itunes account
2) Again Sign In Your iTunes Account
And you can turn off your wifi/internet from your iphone and again turn it on
Kind Regards
AmirKhalid (AKQ) -
I've tried to download an app that I used to have but deleted. I get the message "You've already purchased this, so it will be downloaded now at no additional charge." BUT it won't download.
Are you certain you have enough memory left on your device to accommodate the app? Also, are you certain that an iOS 8-compatible version has been released by the developer? If the answer to both questions is "yes", then try downloading it via an iTunes sync.
Cheers,
GB -
When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.
Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43 -
When i start downloading an app it shows the picture and says waiting
when i start downloading an app it shows the picture and says waiting. what can i do to continue its download?
Try tapping on the icon and see if the download resumes. Check and see if you a stalled download in iTunes - a song or a podcast - something that did not complete in there. If so - tap on that download to try to resume.
If that doesnt work - reboot - hold down on the sleep and home buttons for about 10 seconds until the Apple logo appears - ignore the red slider - let the iPad restart. See if the download starts again. -
I just bought a new iMac and used the Migration Assistant to transfer my files. Initially, all was working, but now a week later, I get the message that the application manager is missing, and I cannot get Photoshop and InDesign to launch. For my personal use, I did not a need to join Creative Cloud. Have you any suggestions for a work-around?
Try to install Adobe application Manager from below link and check
Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager : Thank You -
I have an iphone 5. Everytime i click on my hotmail icon is says...cannot get mail. The connection to the server failed. I have to hit ok a couple of times and then it downloads my messages. Also at the bottom the updated date is saying that it is june 4 not june 9th
i would suggest deleting and readding the mail account in settings > mail contacts calendars
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I have recently update to the OS Maverik and I use a projector with a mini display port adaptor to my MacBook Air, ever since the only thing that projects is my desktop picture. I cannot get it to project my school work that I need to teach my students. Help!
Hi Becki514,
Welcome to the Support Communities!
The following articles may help you with your projector issue:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
http://support.apple.com/kb/ht3382
Mac notebooks: How to use your computer in closed clamshell (display closed) mode with an external display
http://support.apple.com/kb/ht3131
I hope this information helps ....
Have a great day!
- Judy
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