TS1702 can i get a refund on an in-app purchase?
Is there a way to get a refund on an in-app purchase that was made by mistake?
You can try...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
But it is stated all sales are final.
Similar Messages
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How can I get a refund for an in app purchase I did not want?
How can I get a refund for an in app purchase I did not want?
The app took over $35 from my account and there is no way this was authorized. Please advise on how I can recover these funds.They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
I think they do this to their customers very often. It is extremely dishonest.
I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
But seriously...best of luck. -
Can I get a refund on an in-app purchase?
Can I get a refund on an in-app purchase?
All iTunes Store purchases are from Apple, but in-app purchases are from the app's developer. Contact the developer for help. If you don't get satisfaction, then contact Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
My son did purchase some token, In-App (almost $130), and I have to mention that is too easy for a 5 years old boy to buy In-App, after you Download a New App (SKYLANDERS CLOUD PATROL, v1.6.0); for him, because the Account will remain open for couple of minutes.
I know he used $10 of it, or so?!?!
BUT, I want to know how can get the rest of it, back?
I didn't let him play anymore after I've got that he bought lots of token, Or extra points.FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
Can you get a refund of an in-app purchase when the app is faulty
I brought an in-app purchase to then find the app doesn't do what it's supposed to do and crashes all the time. I've tried contacting the develope/app owner and all I get is to contact iTunes. I'm not sure how to do this. Help please!
You can either use the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT4009 Can I get a refund on an in-app purchase?
My 5yr old son bought $45 worth of acorns! It's from an in-app purchase.
All purchases are officially final but you can contact Apple and ask.
Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
You should also be proactive in ensuring it does not happen again.
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918 -
How can I get a refund on an in-app purchase?
I bought a currency pack on Pixel people and after I bought it, my game was deleted and I couldn't do anything in the game. I deleted it and reinstalled it, and it restarted my whole game. I lost my $11.29 and didn't even get what I was supposed to. Please help!
Hi go to this website for instructions for a refund
http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
Hopefully that solves your problem:) -
How can I get a refund for an unwanted app that I just purchased?
How can I get a refund for an unwanted app that I just purchased?
Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
(111524) -
Can I get a refund for an unauthorized app?!
Can I get a refund for an unauthorized app?!
Bunny Shooter appears to have a number of in-app purchases available, for additional levels and features within the game. Make sure your kids didn't purchase a bunch of these from within the app before you start filing complaints. If they did, then the purchases are completely legitimate as far as the iTunes Store is concerned and no refund would be due to you, nor would there have been any sort of criminal activity nor fraud occuring.
For the future, I'd strongly suggest you turn off In-App Purchasing and probably app purchasing completely, so that your kids can't make purchases that you aren't aware of.
Regards. -
Can I get a refund for an error song purchase
Can I get a refund for an error song purchase?
Sorry, but no. Apple's policy states, "All sales and rentals of products are final" as noted here > iTUNES STORE - TERMS AND CONDITIONS
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TS1702 i want to get a refund for an in app purchase i did not recieve
hiya how do i get a refund for an in app purchase not recieved i've contacted the vendor and they say contact apple but how?
Here:
http://www.apple.com/support/itunes/ -
HT4009 Does anyone know how to get a refund for an iPad app purchase?
Does anyone know how to get a refund for an iPad app purchase?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
HT4009 How do I get a refund on an in app purchase that I did not receive
I would like an answer as to how I can get a refund on an in app purchase that I did not receive on the sims freeplay
You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT4009 How do I get a refund on an in-app purchase that shows up as a free app??
How do I get a refund for an in-app purchase that shows up as a free app??
The app may be free to download, but in-app purchases within them need to be paid for - there are a number of apps in the store which you can download for free but which then allow you to purchase extra features/items or to pay to unlock extra levels in games.
You can try contacting iTunes support but they might not refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT4009 How do I get a refund on an in app purchase?
How do I get a refund on an in app purchase? I tried going through the app company but they redirected me to Apple. Thanks.
A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you. An exception is more likely if the app is defective in some way or doesn't do what the developer advertised and the developer has been unable or unwilling to help you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.
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