TS1702 Cannot connect to iTunes message

When I try to update an app or download a song fom itunes download begins then cannot connect message appears. Why?

Do the other tabs in the App Store app work ? If so then try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

Similar Messages

  • Cannot connect to iTunes message appears when trying to access the updates section of the AppStore? How can I fix?

    Cannot connect to iTunes message appears when trying to access the updates section of the AppStore? How can I fix?

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Cannot connect to itunes message.  Is it down?

    Cannot connect to itunes message.  Is it down?

    Store login failed on all other apple devices in house. Had to restart airport express. All OK now.

  • How do you update apps that where purchased using different iTunes accounts?  I get a cannot connect to iTunes message and it won't accept the password even after you change it.

    Both my iPad and iPhone have the same problem.  I have purchased apps with three different accounts. I understand I will need to use the original acct to do the update but every time it asks for the password I put it in and get a message that I cannot connect to iTunes store. I have even had the password reset and it still will not connect on the upgrade.  But I can sign in with that account and purchase new apps i am loading a free one now just to make sure. So what is that about?  Please do not tell me I have to also use the original password!  We have reset them so many times that there is no way to remember the original one used at time of purchase a year and 1/2 ago.  Please help. I have also upgraded to the iCloud thinking this would solve the problem but it still exists.

    I use only one Apple ID and only one ID. I did have to change the password at one point but I had no issues at all with updating apps after I changed the password.
    If you can download new apps with the ID that you changed the password for, I would think that you will be able to update apps associated with that ID as well.
    Did you try restarting the iPad after signing out of the one account and then sign in to the other account/accounts?

  • "Cannot connect to iTunes" message

    I have signed up to icloud as an email as my previous setup went wrong.  I still can not sign into icloud, iTunes, AppStore so I am unable to get started.  I have tried troubleshooting but nothing helped, I changed my city and time, other than that I am using a brand new devise so no firewalls or out of date software. Apple help was unable to help, I am a first time apple user and I don't have an apple shop locally. Please help? The only issue I can find is it needs an update to iOS 7.0.3..but that apparently wouldn't stop basic setup and login

    No error number. I have 6 apps that need updating. I press update all or each one individually, and the message pops up "Cannot connect to iTunes Store" with ok button under. If I hit update all, the message comes up 6 times and I have to hit ok to clear. I have powered phone off and back on, turned airport mode on and back off, and reset network settings. All to no avail. Please help.

  • Cannot connect to iTunes message. Done all normal fixes and not at my end as all else works. Any ideas?

    Sorry to be more specific cannot connect to iTunes store.  iTunes comes up fine until purchase then once password placed in it defaults to this message and cxl or reentry

    There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works, but it probably won't until Apple's fixed it

  • New user "Cannot connect to iTunes" message

    Hi
    I have just got the iphone 4S.  Have never had an iphone before and am very bad with all this techonolgy stuff.  But have set up an Apple account.  and went to down a free app, but then after i type in my password, and it goes to add it to the desktop (as it were), a message stating "cannot connect to itunes" comes up and the app does not download.
    I am not sure what i am doing wrong. 
    Would really be thankful for some help - and sorry if it something very simple.
    Kind regards,
    Emma

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes, and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • TS1702 Cannot connect to iTunes to update Apps

    When updating Apps and using current iTunes password, receiving message, Cannot connect to ITunes - p,ease tell me why?

    Here also!  I tried buying an app a few minutes ago and error message says " cannot connect to iTunes store"

  • TS1702 Cannot connect to iTunes Store.

    I can connect to the app store, but when there is an app update and I try to update any app, up comes a message saying... Cannot connect to iTunes Store... Any idea's please?

    If the date & time switch didn't work, try altering your DNS server settings - like so:
    – Go to the Settings app and tap on the Wi-Fi section in the left sidebar
    – Then look at the ‘Choose a Network’ section in the main right-hand side area of the page and look for the network name that has a check mark next to it and rendered in blue text – the WiFi network you are currently using
    – Tap on the blue arrow at the right-hand side of the listing for that network.
    – On the next screen you’ll see a section labeled ‘IP Address’ with three large buttons below it. Make sure the DHCP button is selected. Below that you’ll see fields for IP Address, Subnet Mask, and others. Tap on the DNS field (the fourth one down).
    – This will bring up the iPad’s on-screen keyboard and place the cursor at the end of the IP address for the DNS server currently being used by the iPad. Backspace until all the numbers for that address are gone. Then type this in:
    8.8.8.8
    Please note the periods after the first three 8s. You can also use 8.8.4.4 – both are valid addresses for Google’s DNS servers.

  • TS1368 cannot connect to ITunes message reads Service Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system service

    Unable to connect to ITunes message reads Service Apple Mobile Device failed to start. Verify that you have sufficient privileges to start services

    Try removing and reinstalling Aple Mobile Device Service.
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    Remove and reinstall iTunes and AMDS
    If the issue continues after restarting AMDS, then you'll need to remove and reinstall AMDS and iTunes.
    Completely uninstall AMDS, iTunes, and all Apple software. Click the appropriate links below for steps:
    Windows XP
    Windows Vista or Windows 7
    Restart the computer.
    Download and install (or reinstall) the latest version of iTunes from  www.apple.com/itunes. Installing iTunes will also install AMDS.
    Restart the computer.
    Start iTunes and connect the device. It should be recognized properly in Windows.
    If that doesn't do it, take a look at the security software on your computer. Use this as a guide -> iTunes: Troubleshooting security software issues

  • Why do i always get "cannot connect to itunes" message whenever i download after putting my password? plus i cannot update my apps? please help me thanks :)

    why do i always get "cannot connect to itunes" whenever i update my apps or buy anything from the store while my ipod can download? it has thesame email user

    I use only one Apple ID and only one ID. I did have to change the password at one point but I had no issues at all with updating apps after I changed the password.
    If you can download new apps with the ID that you changed the password for, I would think that you will be able to update apps associated with that ID as well.
    Did you try restarting the iPad after signing out of the one account and then sign in to the other account/accounts?

  • Keep getting "cannot connect to iTunes" message when i try to update apps.

    Everytime i go into the app store and click "updates" i am getting the message from above. It is noit that im not connected to the internet because i am having no problem downloading apps and songs from iTunes. I have recently changed my apple I.D.  So i have reverted back to my old I.D. as someone suggested but still nothing. I was told my apple I.D. and password needed to be the same. as the ones i used to download them but i have changed my password and now cant change it back because it doesn't have enough characters in my old password

    This is Apple's starting point/troubleshooting web site for iTunes Store connection issues. It has links to more advanced troublehooting as well.
    Can't connect to iTunes Store
    Have you tried rebooting your router - unplug it for about 30 seconds and then plug it in again - or temporarily disabling your firewall or anti virus software?
    Restart or reset the iPad?
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • TS1702 Cannot connect to iTunes

    Whenever I try to download an app on my new iPad , under the app it says "waiting" and after a few minutes it says unable to connect to iTunes

    Check iTunes and see if you have a pending or stalled download in there. If you do, finish that download or delete it if you can. If you can't finish or delete the download on the iPad, do it in iTunes on your computer and then sync the iPad. Then go back to the apps and see if they will download.
    If that doesn't work or if that was not the problem, go to Settings>Store >Apple ID, tap your ID and sign out. Then reboot the iPad, Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Then go back to Settings>Store>Sign in and sign in again and see if the apps will download or update.

  • TS3297 I get the 'cannot connect to itunes' message when trying to connect to the store on my ipad2.

    I can access my account fine on my PC, ipad software is up to date and I've reset the ipad numerous times but still no joy. Does anyone have a solution please?
    Many thanks

    There seems to be an issue with the iTunes store. There are quite a few posts with similar complaints, but I have not seen a statement from Apple.
    Some report that logging out of your account and then log in again seems to work.

  • Cannot connect to iTunes or App store after 2.0.1 firmware update

    I purchase a G3 iPhone last week at 5th Ave. NY and everything was working super, I've been purchasing games, apps, music without a hiccup until I update the firmware last Friday, now a "Cannot connect to iTunes" message pops up when trying to go to either iTunes or Apps Store. All other computers and also a 2G iPhone with 2.0 firmware and wireless devices connects fine, but my new iPhone.
    I've done some google and found many others with same issue, weird I don't see any here. Any ideas, I tried resetting all, reseting networks, all devices, also restoring the iphone again. I even delete the firmware and download it again in case it was something wrong there but no.
    Every time I try to use app store (sometimes) i get in and when I select anything a message pops up indicating "cannot connect to itunes" . Sometimes it pops up from the start, The same with iTunes.
    Should i take it back to Apple store? Is it a 2.0.1 bug or what?
    Thanks for your help
    Axxis
    Message was edited by: axxis2131

    That very lucky mate , mine after upgraded firwares....well There is No WIFI and Bluetooth anymore !! I just wanna cry coz i luv it so much so

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