TS1702 cannot download apps

anyone? try to connect to itune store but it kept failing...

If you've managed to reset the password then try logging out of your account on the phone by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
If that doesn't fix it then you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

  • I changed my Apple ID and now I cannot download apps from app store

    I changed my Apple ID and now I cannot download apps from app store, even with ios 6. A message "This app is incompatible with this iphone" appeared. What should I do?

    Hi there joannelim5288!
    I have found an article that can help you to troubleshoot this issue with your iPhone. The article can be found here:
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Specifically, the first three steps listed in the article, and outlined here below, might be the most helpful to you:
    1. Update your device software
    Update your device to the latest version of iOS.
    2. Check for app updates
    Ensure that your apps are up to date:
    Open the App Store and tap Updates. If updates are available, tap Update All.
    When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
    Note: Some applications may require a Wi-Fi connection to update.
    3. Install another app from the App Store
    If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install a free (or paid) app that isn't already installed on your device to reset this information. You could also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.
    Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • When i try to download an app from the app store, i get a message that says "cannot download app at this time. and under the pending app will say waiting.. and if i click the app thats waiting.. help¿¡

    hope yu can help!! when i try to download an app from the store, on my iphone 4s..the app goes to waiting, or paused(if i tap on it)
    and i get a message that says one of two things; cannot download app at the time, or could not download (ex.) Facebook.app at this time.
    any answers??. i really am used to having apps!!
    extra info; yes my phone is uptodate with its software- im connected to wifi- and my mac somehow crashed or id just be plugging it into itunes:[

    Change your country on iPhone, iPad, or iPod touch
    Tap iTunes Store, App Store, or iBooks Store.
    At the bottom of the Featured page, tap Sign In.
    If you're already signed in, skip to step 5.
    Tap Use Existing Apple ID.
    Enter your Apple ID and password and tap OK.
    Tap your Apple ID.
    Tap View Apple ID or View Account.
    Tap Country/Region.
    Tap Change Country or Region.
    Tap the Store menu and tap your country.
    Tap Next.
    Review the Terms and Conditions and Apple Privacy Policy.
    Tap Agree if you agree to the terms and conditions.
    In the prompt that appears, tap Agree.
    Select a payment method and enter your payment information.
    Enter your billing address and tap Next.

  • Cannot download apps to iPad since iOS 5.1 update.  Get error message "An unexpected error has occurred"

    cannot download apps to iPad since iOS 5.1 update.  Get error message "An unexpected error has occurred"

    Hi mike,
    Seems like a frustrating problem! Try restarting your device, and trying again. If that doesn't work, in settings, under store, tap your apple id at the bottom of the page, and then sign out. Sign back in again, and try again.
    Also, check you have enough remaining space on your iPad for the app you want to download, you can do this in settings, then general, then usage.
    I also reccomend buying the app in iTunes on your computer, and then syncing it to your device.
    Let me know how you get on, and I'll get back to you with further help if needed,
    Nathan

  • I cannot download apps it keeps saying my security code is invalid and it is not!!! I REALLY need help

    I cannot download apps it keeps saying my security code is invalid and it is not!!! I REALLY need help

    If the App Store doesn't recognize your password, you should try to log into iTunes on your PC and make sure your password still works.  If it doen't work there you may have been hacked and you will need to get in touch with Apple directly. 

  • HT204266 Payment method declined, I've just entered details for a new MasterCard and still get the same message, frustrated as I cannot download apps!!!!!!

    Payment method declined, I've entered in a new MasterCard after I got the payment declined message with my old MasterCard but still get same message with new card and I cannot download apps, someone pls help

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Cannot download apps or login to app store on ipad

    Hi everyone.
    I've moved my family over to family sharing instead of having everyone on my ID.
    All working OK except my sons ipad air.
    Cannot download apps (put in password and it just goes straight back to the 'get' button, no error message)
    Have tried:
    forcing ipad to shut down.
    Logging out of store.
    attempted to download app whilst logged out of store. Still same problem.
    Tried my ID to login or download. Same problem.
    Have checked family settings to make sure he can download apps without asking. All OK.
    Apps are age appropriate.
    Restrictions are set to allow apps to download
    time settings are on automatic
    Forgetting network and setting it up again.
    using phone as hotspot didn't work either
    Now a further problem:
    Logged out of iTunes and App store. Cannot log back in on his ipad. Works on his phone and my computer, so the password and username are 100% correct.
    Does anyone have anything else I can try?
    Thanks, Zelly

    I Am having The exact same issue.  I know my Apple ID is correct.  I can log in to anything from safari or on a computer, but cannot log in to the App Store. When I click on download, it asked for my password.  I typed it, and it asked again (no error message).  I typed it again.  It asked again.  I typed it again and then it asked if I wanted to use an existing I'd or a new one.  I clicked existing.  Typed in my email and password, clicked ok.  Then it asked me again... Existing or create a new one.  This happens every time now.
    steps I have tried:
    I tried to reset my password.  No good.
    I tried logging out from settings and logging back in there.  No good.  (In fact, in settings, it won't even let me TRY to login.  I click on the blank Apple ID box and it asks if I want to use an existing or create a new one.  I click existing and nothing happens.  No option to login at all.)
    I tried resetting all settings.  No good.
    I tried a full reset (all content and settings). No good.
    I tried resetting DNS.  No good.
    I Tried multiple different networks.  No good.
    if it matters, I do have a MDM device that is set up through my work's Active Directory.  But it worked fine a few days ago before upgrading to iOS 8.3.
    WHen I did the full reset, I was able to login to my work's configuration, but when it got to the set up Apple ID menu, I had to skip it because it still would not let me log in.
    aany ideas?

  • HT201328 restored iphone 3 but lost ios and cannot download apps

    i restored apple iphone 3 to change sim card when complete ios not working and cannot download apps

    - What happens when you try? Error message?
    - Reset the iPod. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>General>Reset>Reset Network Settings
    - Restore from backup
    - Restore to facttory defaults/new iPod
    you are no giving enough information for more specific suggestions.

  • TS1741 I tunes is on but I cannot download apps. It says not connected.

    I cannot download apps to my iPad 3 even tho I am connected to iTunes.

    You can ONLY use the itunes store of your country of residence.
    You cannot use another countrys itunes store.

  • HT5622 After restored factory setting, I cannot download apps if I do not upgrade the ios of my 4s. However, many people saying that upgrading to ios7 in 4s will make it run very slow. What can I do?

    After restored factory setting, I cannot download apps if I do not upgrade the ios of my 4s. However, many people saying that upgrading to ios7 in 4s will make it run very slow. What can I do?

    After restored factory setting, I cannot download apps if I do not upgrade the ios of my 4s. However, many people saying that upgrading to ios7 in 4s will make it run very slow. What can I do?

  • I cannot download apps nor get into iTunes since ios7  what can I do

    I cannot download apps nor get into iTunes since ios7

    I too have this problem, any help would be appreciated

  • TS1424 I cannot download apps with the iPad, I touch the screen to either download or even to read about the app but nothing happens - any ideas?

    I cannot download apps with the iPad, I touch the screen to either download or even to read about the app but nothing happens - any ideas?

    thank you very much this has solved my problem and for that i am going to give you ten points.
    Kind Regards Alex

  • Cannot download apps on my Iphone

    I cannot download apps or updates. My Iphone 4 says it cannot connect to Itunes. Help!

    Hi Vlokeefe,
    I'm sorry you are having some trouble connecting to the iTunes Store with your iPhone.
    The steps below should help you troubleshoot this:
    Can't connect to the iTunes Store
    Troubleshooting on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular
    Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet. 
    Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    Try resetting (turning off and then on again) your Wi-Fi router
    If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or
    iOS: Troubleshooting Wi-Fi networks and connections.
    I hope this information helps ....
    - Judy

  • TS3274 Cannot download apps from the apps store. iOS 7.0.4.

    I recently upgraded to version iOS 7.0.4. For my ipad 4. Now I cannot download apps from the apps store. Any suggestions?

    The ipad is brand new. It downloaded the apps fine until I updated to the ios 7.0.4. two days ago. When I choose an app from the app store, I can select it and it appears to begin to download (it spins in circles). It does not prompt me for my Apple password. However, it generates a blank, undownloaded app on the ipad. It says waiting underneath the app. I hope that explains it better.
    I also reset the ipad and it prompted me to either cancel or purchase several items. I have small children and it appears they were trying to buy upgrades and boosts for games alreadly on the ipad. I have tried to download another game and this time it has prompt me for my password. The app has come onto the screen and it is stuck in the waiting phase of the download. 

  • HT5957 After downloading iOS 7 on my mini iPad I cannot download apps fron the Apps store.likewise I cannot update the apps that needs to be updated. Please advise.

    After downloading iOS 7 on my iPad mini I cannot download apps from the Apps store. Likewise I cannot update the existing apps which needed updating. In addition apps would just close or hang up.please help. How can I correct these?

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    I'm curious...
    What happens when you attempt to download from the App store?

Maybe you are looking for

  • ORA-00955 reports when I try to "create global temporary table" in windows

    Hi, When I try to run the sql in my oracle 9i server which is installed in a windows2000 machine, Create global temporary table test ...; For the first time, I can create table successfully. But I cannot access this table any more: drop table test; d

  • Quantized 16th Notes in regions not playing correctly

    I was tracking a 16th note riff into Logic - it was a MIDI string part that was quantized to 16th notes and locked to the quantize grid.  It was playing back perfectly until I drew in a cc11 volume swell.  After drawing in the cc11 curve, the rhythm

  • Using an old router to expand wireless coverage

    I'm trying to get wi-fi signal on the opposite side of my house from the FIOS router. I have an old wireless router that I'm trying to use as a booster. How can I connect it so it works? My networking skills are limited (enough to be dangerous). Than

  • ODI Login Profiles / Connection Info

    Where does ODI store the login profile information i.e. username/password + associated connection profiles. Is it in a config file somewhere in the ODI directory structure?

  • After upgrading my Arch, command SU doesn´t work

    People, would anybody know tell me what the hell my Arch Linux did? I did a "pacman -Syu" and know the command SU doesnt work. The system tell me that the command was not found. Can anybody help me? Thanks a lot Rafael