TS1702 cant open instagram or app store apps when on 3g

instagram and app store apps will not open in 3g although they are fine on wifi

Restore the device as new and try again before installing any of your apps.

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    Hi Fordnova,
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    Windows Apps Troubleshooter:
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    Welcome to Apple Support Communities
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  • After installing security update 2013-004 1.0 everything is crashing! cant open mail, safari, apps store, software update, chrome, nothing!! Desperate to find a solution! Have os 10.6.8 but dont have my disk and cant download one to try to reinstall it!

    already try to create a new user and didnt work! this is the crash report of mail. Really disappointed about their customer support!
    Process:    
    Mail [226]
    Path:       
    /Applications/Mail.app/Contents/MacOS/Mail
    Identifier: 
    com.apple.mail
    Version:    
    4.6 (1085)
    Build Info: 
    Mail-10850000~1
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [111]
    Date/Time:  
    2013-10-12 13:19:18.928 -0500
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:     
    164193 sec
    Crashes Since Last Report:      
    153
    Per-App Interval Since Last Report:  37 sec
    Per-App Crashes Since Last Report:   9
    Anonymous UUID:                 
    6D4A2BAA-85E1-4ADC-98EB-B703131D7FB5
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.apple.JavaScriptCore 
    0x0000000102ca9868 dyld_stub_pthread_key_create + 0
    1   com.apple.WebKit         
    0x0000000100fa59a5 +[WebCache setDisabled:] + 85
    2   com.apple.mail           
    0x00000001000073a6 0x100000000 + 29606
    3   com.apple.mail           
    0x0000000100004079 0x100000000 + 16505
    4   com.apple.Foundation     
    0x000000010147aad5 _nsnote_callback + 167
    5   com.apple.CoreFoundation 
    0x0000000101232fd0 __CFXNotificationPost + 1008
    6   com.apple.CoreFoundation 
    0x000000010121f548 _CFXNotificationPostNotification + 200
    7   com.apple.Foundation     
    0x0000000101471a36 -[NSNotificationCenter postNotificationName:object:userInfo:] + 101
    8   com.apple.mail           
    0x000000010000251d 0x100000000 + 9501
    9   com.apple.AppKit         
    0x00007fff8163744a -[NSApplication _postDidFinishNotification] + 100
    10  com.apple.AppKit         
    0x00007fff8163737f -[NSApplication _sendFinishLaunchingNotification] + 66
    11  com.apple.AppKit         
    0x00007fff8170235d -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 219
    12  com.apple.AppKit         
    0x00007fff81701fd9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 77
    13  com.apple.Foundation     
    0x00000001014a90d6 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 360
    14  com.apple.Foundation     
    0x00000001014a8f06 _NSAppleEventManagerGenericHandler + 114
    15  com.apple.AE             
    0x00007fff85ea432b aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 162
    16  com.apple.AE             
    0x00007fff85ea4224 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 32
    17  com.apple.AE             
    0x00007fff85ea412b aeProcessAppleEvent + 210
    18  com.apple.HIToolbox      
    0x00007fff88267619 AEProcessAppleEvent + 48
    19  com.apple.AppKit         
    0x00007fff81607095 _DPSNextEvent + 1191
    20  com.apple.AppKit         
    0x00007fff81606801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    21  com.apple.AppKit         
    0x00007fff815cc68f -[NSApplication run] + 395
    22  com.apple.AppKit         
    0x00007fff815c53b0 NSApplicationMain + 364
    23  com.apple.mail           
    0x000000010000205c 0x100000000 + 8284
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib        
    0x00007fff89fe0c0a kevent + 10
    1   libSystem.B.dylib        
    0x00007fff89fe2add _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib        
    0x00007fff89fe27b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib        
    0x00007fff89fe22de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib        
    0x00007fff89fe1c08 _pthread_wqthread + 353
    5   libSystem.B.dylib        
    0x00007fff89fe1aa5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib        
    0x00007fff89fe1a2a __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00007fff89fe1e3c _pthread_wqthread + 917
    2   libSystem.B.dylib        
    0x00007fff89fe1aa5 start_wqthread + 13
    Thread 3:
    0   libSystem.B.dylib        
    0x00007fff89fe1a2a __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00007fff89fe1e3c _pthread_wqthread + 917
    2   libSystem.B.dylib        
    0x00007fff89fe1aa5 start_wqthread + 13
    Thread 4:
    0   libSystem.B.dylib        
    0x00007fff89fc7dda semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib        
    0x00007fff8a006772 _pthread_cond_wait + 1015
    2   com.apple.Foundation     
    0x00000001014b4eb3 -[NSCondition waitUntilDate:] + 399
    3   com.apple.Foundation     
    0x00000001014a8032 -[NSConditionLock lockWhenCondition:beforeDate:] + 238
    4   com.apple.MessageFramework
    0x0000000100429d2b -[RSSInterchange subscribeToFeedWithTransporter:] + 71
    5   com.apple.MessageFramework
    0x000000010042997e -[RSSLibraryStore subscribeToFeedWithURL:] + 84
    6   com.apple.MessageFramework
    0x000000010041c9c3 -[RSSAccount _validateRSSMailboxes:] + 262
    7   com.apple.Foundation     
    0x000000010147b114 __NSThread__main__ + 1429
    8   libSystem.B.dylib        
    0x00007fff8a000fd6 _pthread_start + 331
    9   libSystem.B.dylib        
    0x00007fff8a000e89 thread_start + 13
    Thread 5:
    0   com.apple.PubSub         
    0x0000000104fe46f8 +[PSClient allClientBundleIdentifiers] + 0
    1   com.apple.MessageFramework
    0x0000000100429ecb -[RSSInterchange _runManager] + 203
    2   com.apple.Foundation     
    0x000000010147b114 __NSThread__main__ + 1429
    3   libSystem.B.dylib        
    0x00007fff8a000fd6 _pthread_start + 331
    4   libSystem.B.dylib        
    0x00007fff8a000e89 thread_start + 13
    Thread 6:
    0   libSystem.B.dylib        
    0x00007fff89fe1a2a __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00007fff89fe1e3c _pthread_wqthread + 917
    2   libSystem.B.dylib        
    0x00007fff89fe1aa5 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000260  rcx: 0x00007fffffe001a0  rdx: 0x0000000000000001
      rdi: 0x0000000102d31ad8  rsi: 0x00000001029e9ae0  rbp: 0x00007fff5fbfed50  rsp: 0x00007fff5fbf6c88
       r8: 0x00000001052aee38   r9: 0x0000000000000000  r10: 0x0000000102d337f0  r11: 0x00000001029dff40
      r12: 0x0000000000000001  r13: 0x0000000100360fc0  r14: 0x0000000105253aa0  r15: 0x0000000105253660
      rip: 0x0000000102ca9868  rfl: 0x0000000000010246  cr2: 0x0000000000000000
    Binary Images:
    0x100000000 -   
    0x100338ff7  com.apple.mail 4.6 (1085) <6AA3473B-A8D9-BD76-E344-1A45327E3A23> /Applications/Mail.app/Contents/MacOS/Mail
    0x10040c000 -   
    0x10074ffff  com.apple.MessageFramework 4.6 (1085) <7F3245FF-592B-6E14-4A80-8F2E9ABACC94> /System/Library/Frameworks/Message.framework/Versions/B/Message
    0x1008f8000 -   
    0x100a68fff  com.apple.QTKit 7.7 (1800) <10F1DA07-ED26-C103-EE0A-515898C1DB19> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x100b52000 -   
    0x100ddbff7  com.apple.security 6.1.2 (55002) <D224882B-D57B-83AF-3781-548BCEACB327> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x100ed3000 -   
    0x100f1cff7  com.apple.securityinterface 4.0.1 (40418.0.1) <9AF33A9F-2D8C-2AE6-868C-EA836C861031> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x100f4e000 -   
    0x1010f0fe7  com.apple.WebKit 6534.59 (6534.59.10) <5F60FC29-1962-988F-96D1-A72A61F8C4EB> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x1011da000 -   
    0x101351fe7  com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x10146a000 -   
    0x1016ecfff  com.apple.Foundation 6.6.8 (751.63) <E10E4DB4-9D5E-54A8-3FB6-2A82426066E4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x101864000 -   
    0x101884fff  com.apple.DirectoryService.Framework 3.6 (621.16) <0ED4A74A-F8FB-366D-6588-F13EA397326F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x10188e000 -   
    0x1019adff7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <0CE8D59B-D0C7-1DCE-3654-37F27F61BEFA> /usr/lib/libcrypto.0.9.8.dylib
    0x101a15000 -   
    0x101bd3fff  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <97A75BFB-0DB6-6F44-36B0-97B7F7208ABB> /usr/lib/libicucore.A.dylib
    0x101c42000 -   
    0x101d58ff7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <3814FCF9-92B9-A6AB-E76A-F7021894AA3F> /usr/lib/libxml2.2.dylib
    0x101d81000 -   
    0x101dcbff7  com.apple.Metadata 10.6.3 (507.15) <DE238BE4-5E22-C4D5-CF5C-3D50FDEE4701> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x101df5000 -   
    0x101e20ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <3630A97F-55C1-3F34-CA63-3847653C9645> /usr/lib/libxslt.1.dylib
    0x101e2b000 -   
    0x101f60fff  com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x101fda000 -   
    0x101fdbff7  com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <49B723D1-85F8-F86C-2331-F586C56D68AF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x101fe0000 -   
    0x10219ffff  com.apple.ImageIO.framework 3.0.6 (3.0.6) <92882FD3-CB3F-D0BE-DDDA-43B4BEE10F58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x10220b000 -   
    0x102289ff7  com.apple.CoreText 151.13 (???) <5C6214AD-D683-80A8-86EB-328C99B75322> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x1022c7000 -   
    0x102361fff  com.apple.ApplicationServices.ATS 275.19 (???) <2DE8987F-4563-4D8E-45C3-2F6F786E120D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x10238a000 -   
    0x10244bfef  com.apple.ColorSync 4.6.8 (4.6.8) <7DF1D175-6451-51A2-DBBF-40FCA78C0D2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x102488000 -   
    0x1024defe7  libTIFF.dylib ??? (???) <2DBEC120-DAA7-3789-36A2-A205BCDF2D72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x1024ec000 -   
    0x1024f1fff  libGIF.dylib ??? (???) <3BAD0DE8-8151-68B0-2244-A4541C738972> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x1024f6000 -   
    0x102517fe7  libPng.dylib ??? (???) <D8EC7740-EE32-865A-2F75-C9EDE2135510> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x102520000 -   
    0x102522fff  libRadiance.dylib ??? (???) <BF694EE5-6FDA-553A-CC89-F7135618E9C7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x102526000 -   
    0x10254dff7  libJPEG.dylib ??? (???) <08758593-6436-B29E-1DA8-F15597835EC1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x102555000 -   
    0x102617fe7  libFontParser.dylib ??? (???) <EF06F16C-0CC9-B4CA-7BD9-0A97FA967340> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x10270e000 -   
    0x102748fff  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <4F2A4397-89BD-DEAC-4971-EE838FFA0964> /usr/lib/libcups.2.dylib
    0x102757000 -   
    0x102778fff  libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <9410EC7F-4D24-6740-AFEE-90405750FAD7> /usr/lib/libresolv.9.dylib
    0x102782000 -   
    0x102791fef  com.apple.opengl 1.6.14 (1.6.14) <ECAE2D12-5BE3-46E7-6EE5-563B80B32A3E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x10279a000 -   
    0x1027cbfff  libGLImage.dylib ??? (???) <562565E1-AA65-FE96-13FF-437410C886D0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x1027d2000 -   
    0x10281bfef  libGLU.dylib ??? (???) <B0F4CA55-445F-E901-0FCF-47B3B4BAE6E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x10282a000 -   
    0x102944fff  libGLProgrammability.dylib ??? (???) <D1650AED-02EF-EFB3-100E-064C7F018745> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x102965000 -   
    0x102968ff7  libCoreVMClient.dylib ??? (???) <75819794-3B7A-8944-D004-7EA6DD7CE836> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x10296d000 -   
    0x102972fff  libGFXShared.dylib ??? (???) <6BBC351E-40B3-F4EB-2F35-05BDE52AF87E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0x102977000 -   
    0x1029b6ff7  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <B2E93DEC-2F33-366A-995C-ACA0523D508F> /usr/lib/libssl.0.9.8.dylib
    0x1029cd000 -   
    0x1029d6ff7  com.apple.aps.framework 1.2 (1.2) <2E09D42F-2021-C995-44D0-B80AAAAA99E5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
    0x1029df000 -   
    0x102d01fff  com.apple.JavaScriptCore 6534.59 (6534.59.11) <992F7C39-0ADA-C5EF-0405-55F81A5B2F76> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x102d90000 -   
    0x103dfafff  com.apple.WebCore 6534.59 (6534.59.6) <24B753DC-1FD4-FFCC-5F66-44799244A125> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x104537000 -   
    0x10457efff  com.apple.QuickLookFramework 2.3 (327.7) <A8169A96-FAE6-26B2-A9A9-C78BA5787146> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x1045a9000 -   
    0x1045eafef  com.apple.CoreMedia 0.484.60 (484.60) <6B73A514-C4D5-8DC7-982C-4E4F0231ED77> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x104607000 -   
    0x10472fff7  com.apple.MediaToolbox 0.484.60 (484.60) <F921A5E6-E260-03B4-1458-E5814FA1924D> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
    0x1047a2000 -   
    0x104ca8ff7  com.apple.VideoToolbox 0.484.60 (484.60) <F55EF548-56E4-A6DF-F3C9-6BA4CFF5D629> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
    0x104d70000 -   
    0x104de1ff7  com.apple.AppleVAFramework 4.10.27 (4.10.27) <6CDBA3F5-6C7C-A069-4716-2B6C3AD5001F> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x104dec000 -   
    0x104e7bfff  com.apple.PDFKit 2.5.5 (2.5.5) <18C99AB3-DACC-3654-200E-0BD09EBFB374> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x104ed1000 -   
    0x104f53fff  com.apple.QuickLookUIFramework 2.3 (327.7) <73407EAE-6854-E444-37B1-019AAEDEB31B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x104fa9000 -   
    0x1050adff7  com.apple.PubSub 1.0.5 (65.28) <87EB5C5F-E4E2-E4FD-70EE-773B3A40ABCD> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x105759000 -   
    0x105797fe7  libFontRegistry.dylib ??? (???) <395D7C0D-36B5-B353-0DC8-51ABC0B1C030> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistry.dylib
    0x1057b6000 -   
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