TS1702 claim refund for app that does not work

i have bought a app that is "HD" i also have the free version. the HD paid app is no different and does not load, infact the free version comes up (all stats and detaisl) when the paid version is opened, even after deleting the free version. i have re booted the i touch. how can i claim a refund. also i cannot contact the vendor as the page does not open, its unavailable.... can any one help?

The last time I used the "report a problem" there was an option to describe the nature of the problem. But if you didn't get any comment option, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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You can contact iTunes support here and see if they will make an exception:
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They usually respond within 24 hours.
Hope this helps.

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Recently downloaded an app for my iPod Touch. It said it was compatible, but when I try to open the app, my screen goes blank for 3-5 seconds and then goes back to the menu page. After reading further reviews of this app, several people are having the exact same problem. I reported the issue to both Apple and the app manufacturer, but did not receive a response from either. Apple then proceeded to charge my credit card as usual.
The amount of the money ($3) is not significant, however, I feel that Apple should have a reliable way for customers to report problems with the apps they download and are being charged for. I realize I could simply contact my credit card company and have the charge disputed, but there should be a way to deal with Apple directly on this.
Does anyone have any input or experience with this?
Thanks!

Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app. When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund. I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

Refunds for apps that don't work

There are no notes on an app that says it needs gps to work. I have purchased 2 apps recently for update on traffic conditions in the uk. I wrongly assumed they would use wi fi to retrieve information. An earlier app showing motorway cameras worked fine via wi fi. My ipad doesn't have gps how do I claim refunds

See the following:
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/app-store -refunds

TS1702 How do I get a refund for an app that did not work/deliver well at all?

How do I get a refund for an app that did not work/deliver well at all?

You may not get a refund, but you can try contacting itunes support and asking.
Click Support at the top of the page, then click the link under Contact Apple Support.

I was billed for a renewal with eHarmony that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed. How do I get my money back or get my subscription working??

I was billed for a renewal with eHarmony via iTunes that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed it is on my bank statement. How do I get my money back or get my subscription working?? I have all transaction ID's and invoice numbers. Please help this has been very frustrating, thanks.

Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app. When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund. I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the

I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the least very disappointed with such horrible service

Which service did you subscribe to? Adobe PDF Pack?
Once I know the service that you subscribed to, I can move this post to the right forum so that you can get in touch with the folks who can assist you.

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haw do i get a refund for an app that do not work properly.
i tryed all the troublesooting and still not working properly
the app is T3 magazine ther is no sound when playing the articles on the player
thenks

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I am looking for a english to spanish voice translation app that does not need the internet.

I am looking for a english to spanish voice translation app that does not need the internet. All the ones I find need the internet which have no value in a rural area. Google makes one for the Android but I need it for the Iphone4s. Thanks Steve

See How to call Adobe Acrobat 9 APIs to OCR the PDFs through .NET reply 4.

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I have historically used Lightroom as a single purchased product and recently I purchased Creative Cloud.
As a new user I am very unfamiliar with things but I noticed On my Creative Cloud drop down menu containing a list of all my apps I noticed that each of my apps conclude with CC at the end.
with other words
Photoshop CC
Bridge CC
Edge Inspect CC
Scout CC
Lightroom NOTHING ?
On my CC drop down menu why is it only Lightroom app that does not have CC at the end of Lightroom.
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Why no CC on the drop down menu after the word Lightroom?

Why no CC on the drop down menu after the word Lightroom?
Nothing to worry about. It's the same for everyone and it's normal.
Lightroom does not follow the Cloud version numbering (yet). It's always had its own version numbering.
When the Cloud was first released there was no Lightroom included.
Adobe added Lightroom to the Cloud later but never added CC to the numbering. So yet another layer of confusion was added to the versioning of Cloud software.
There are now two distinct versions of Lightroom:
Lightroom 5.6 (perpetual license, does not include Lightroom Mobile)
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Trying to get a refund on an app that do not work, but the report a problem button is grey out

Hi
I'm trying to get a refund on an app that do not work, but the report a problem button is gray out & Apple wants £20.00 for support
where do I go from here
Thanks

To report a problem less than 90 days:
http://reportaproblem.apple.com
Sign in with the AppleID and Password used for the purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report a problem greater than 90 days:
http://www.apple.com/support/itunes/store

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@greg1424
Who needs newsstand ? It depends if you enjoy reading the newspaper or magazines in your spare time. Back in the day, you find that small child delivering your morning newspaper. You open the door, you found out that the next door neighbor stole your daily newspaper, now you have to buy a new one at the neighborhood deli. Now Newsstand, fix that by delivering the news you love to your iOS device. Drink some coffee, while flipping pages on your phone or iPad. Guess what? You saving the earth, no one stealing your paper and is available anytime you want. Plus their subscriptions are cheap, so view the link to read more about it.
Use Newsstand on your iOS device - Apple Support
Is pages and numbers free? Is free, you activated or purchased on or after September 1, 2013. Read the link below for more details
Free Apple apps for your iPhone, iPad, and iPod touch with iOS 8 - Apple Support
Cheers,
Wilkie

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1702 claim refund for app that does not work

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