TS1702 credit card charged for iTunes yet no puchase

My credit card has four charges for about $50.00, all on the same day from Apple iTunes with the same ID number as it lists on all my other (legitimate) purchases. I can't "report a problem" because I never received an email for these alleged purchases, and when I review all my purchases nothing like this is there.

Go to https://expresslane.apple.com/ServiceOptionAction.action and submit and inquiry in regards to the unauthorized order, an iTunes Rep will reach out to you to assist via email or phone suppoer if avaialble at that time.

Similar Messages

I need specific instructions on how to change my credit card informaiton for iTunes Match

I have looked everywhere in the Apple system to get instructions to change my Credit Card number for iTunes Match. I found the instructions on how to change my payment information in the iTunes Store Account but when I follow those instructions, they are not correct. What happened is that I had to cancel my credit card and my bank issued a new credit card andin the meantime, Apple tried to renew my iCloud account and it was rejected because I had not changed my credit card information on file. Now I am trying to change my credit card information and I cannot accomplish that task. Can someone help me?
<Email Edited By Host>

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.
It sounds as if you have already found the method to change your card details, but just to confirm: go to the iTunes Store. Click 'Account' under 'Quick links' at the right. Log in.
Where it says 'Payment Information' click on 'Edit' to the right of it.
You should then be able to enter the correct card details.
Is this not working? Do you get an error message?

HT204053 how do you update credit card info for itunes purchases?

How do you update credit card infor for itunes purchases?

Try this link...
http://support.apple.com/kb/HT1918

HT201303 How to change/update credit card info for iTunes acct

How to update credit card info for iTunes. App Store?

Go to the iTunes store, log in and go to your account and edit paymentt type.

When verifying my credit card information for ITunes, it has space for security code BUT there is no way to type it in?

when trying to verify my credit card info for ITunes, it comes up with a blank space to enter the "security code" for the credit card, but there is NO WAY to type it in? How do I do that?

Contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.

HT5114 how do I change my credit card information for itunes?

how do I change my credit card information for itunes?

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then you could try tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and selecting 'View Apple ID' on the popup (that should also give you a payment link on your account's page)

Credit card charged for movie rental even though I have an iTunes credit. Why?

i have a iTunes credit but I just rented a movie and my credit card was charged instead of using the iTunes credit. How do I use the credit when I have one available?

Hi Harry949,
Welcome to the Support Communities! You are correct. The iTunes Store credit should be applied to the purchase before your credit card.
How iTunes Store purchases are billed - Apple Support
http://support.apple.com/en-us/HT201359
Which payment methods will be used first?
When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.
The link below will get you in touch with the iTunes Store Support team.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT1933
They can review your account with you and make the necessary adjustment.
- Judy

I have had three seperate credit card charges from itunes but I haven't ordered anything and they do not appear on my itunes purchased list.

Why do I have mystery charges??!!
Hi I have been charged three seperate transactions on my credit card statement from itunes. I did not make these purchases and I have checked on my itunes purchase list and they do not appear. How or why did this happen? What can be done to prevent further false purchase transactions? I have already informed my credit card company.
Thanks :/

If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle. I would, however, suggest that you change your password to your Apple ID, using one that will be difficult to guess, just as a precaution. You can also go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store, though if the false charges didn't come through them, there will be nothing they can do.
Regards.
Regards.

Credit Card charged for no reason!

Hey, I just downloaded iTunes 10 for Windows. I made an iTunes Store account and it asked for my credit card details mentioning that there's going to be no charge on my credit card until I purchase something from the store.
Luckily, I have a SMS system that just told me my credit card has been charged for 1,98 euros by "ITUNES-EURO". What is this thing? Why was it charged as I didn't even purchase anything ..
Is there some clause in the T&C that I didn't see?
Cheers,
Chris.

Alright, much thanks to both of you. I'm new to this.
Regards,
Chris.

Credit card charged for someone else's purchase

Luckily, I have an American Express card attached to my itunes account and have them working to remedy my situation.
I don't believe that there was any fraud here. Someone made a legit purchase at an Apple store using their Apple Store app, and with that the purchase gets charged to their itunes account.
When I noticed on my account that 2 charges were made at an Apple Store (2 items at the same time) and that I didn't make those charges, I contacted AMEX to dispute it.
They contacted Apple, who provided proof to them (that was then forwarded to me) that items were purchased and charged to my card. On the invoice is someone else's name and email, which AMEX is aware of. I believe that person used the Apple Store app with their name and itunes account, and Apple screwed up and charged my credit card.
This purchase was done almost a month ago. There were no charges on my card either before or since, that were not charged by me.
I checked my Apple Store account, and there are no purchases listed, not even the 2 disputed charges. Not surprising since they weren't made from my account.
Ultimately, I won't be responsible for the charges because I didn't buy anything, plus the invoice info doesn't match anything to me, however, this is an error that if it happened to me, could happen to anyone's account.
Your credit card, thru computer error, being attached to someone else's account.
I sent an email to Apple, but they weren't interested.
Beware!!!

It is always great to call and try to resolve a billing issue, however it does not protect your rights under federal and state consumer law.
You must send a certified return receipt letter disputing the transaction. This way verizon cannot try and collect the disputed amount nor turn off your device for non payment of the disputed amount. If they do you can sue them for $1000.00 for the violation.
In the letter state exactly what happened, who you delt with, who their names and titles are, address of the store and the correct disputed amounts. They include finance and late charges and reconnect charges if added on.
Then you either go to small claims court, or have your attorney write the letter as B33 suggested. If you have to pay the lawyer add in his fees and charges. Verizon will then comply.
Its a shame you have to go through this ordeal.
Good Luck

Fraudulent Credit Card Charge on iTunes Account

I saw a few of these posts and wanted to let folks know that if you get unauthorized charges on your iTunes account you should do the following:
1. Have all your info ready and available to discuss with an Apple Rep.
2. Call the Apple Corporate number: 408.996.1010
3. Be prepared to go through a couple of folks as they get you to the very sharp fraud folks...a shout-out to Justin who helped us on our charges!
4. Contact your bank (again, because hopefully you contacted them prior to making the call to Apple) and close the card used to make the charges.
We had two charges of $39.98 show-up on our account as 'Pending'. After talking to our bank we were directed to speak to Apple because they (the bank) couldn't do anything until the charge went throguh (still don't understand that part...I'm sure it's a bank thing). I came to this forum and found a post that said to go to the 'Support' page, click on the 'Contact Us' and notify Apple. It appeared many users were frustrated because all they could find was an e-mail channel to contact Apple. I saw the corporate info in the upper right hand corner and used that number...pretty easy to find and very easy to navigate the phone robots...:)
I was transferred from the operator, to an iTunes tech (named Ashley who was very helpful), to her supervisor Justin who handled the fraud claim. Justin worked through the account, ID'd the card being used, found that TWO separate bogus accounts were set-up using our credit card (hence the two separate $39.98 charges), also found that the charges had cleared (where our statement and the bank saw it as pending), refunded our account the two charges, disabled the two accounts that were set-up with our card, and then removed the compromised card information from our iTunes account.
After the Apple assistance we called our bank, explained what happened and what Apple did, and closed the card and requested a new one.
So this pretty frustrating and scary incident turned out to be easily rectified...we're very happy with the excellent customer service from Justin and the entire Apple team.
Now if there was just some way to nuke the lazy scum bags that hack accounts and steal money from people who actually earn it!...;~)

As this is a User to User Forum... You can use this link to Contact iTunes Support
Apple Support iTunes Store Contact Us

Credit card charged for voucher redeem

Hi.... Please solve this issue Asap. I got a mail from skype that I got a free voucher for the redeem of unlimited calls to world wide. When I redeemed it I got an automated mail that I was charged 125.88 euros . When I checked my credit card pending transactions .. I have been charged . Can you please cancel this since that payment was not acknowledged by me and it makes no sense to redeem a free voucher by paying ,

contactyamuna wrote:
Please solve this issue Asap. I got a mail from skype that I got a free voucher for the redeem of unlimited calls to world wide. When I redeemed it I got an automated mail that I was charged 125.88 euros.
Hello and welcome to the Skype Community!
Your account confirms that the Euro 125.88 charge for a 12 months Unlimited World Subscription was levied. I'll check the circumstances and advise.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Credit card charged for $80, not on bill or owed

While going through my credit card transactions, I found a charge for ~$80. I looked at the bill from comcast and nothing shows that I paid or owed those $80. I would call customer service but I work during the hours that it is open. I was thinking of opening a dispute with my credit card, but first I want to see if I can get this resolved. Thanks.

Your email address is also used as your user ID. When you log in, it would like up with your new acct as well. If your new address is not showing, you'll need to link it to your user ID.
Sign in to My Account.
Click Billing and Payments.
At the top of the page, look for Service address | Rename or link another account.
Click on Rename or link another account.
In the new window, click Add an account.
Enter the account number and, if you’d like, create a nickname for the account. Click Confirm.
If you have more accounts to link, you can click Add an account again.
When you are finished, click I’m done.
That will allow you to view your new account and statements. Your previous account is no longer active. A credit balance was transferred over to your new account already.

HT1933 unauthorized credit card purchase for itunes

I have 2 purchases on my debit card for itunes purchases I did not make. How do I find out who is using my credit card?

i looked at that link, but im not sure i understand it. do i use itunes on my computer (windows vista?) or on my ipod touch?. and if i use itunes (i have itunes 8) it has no option for "no payment".
i just looked on my ipod touch 2g (in itunes, and app store) and there is no option to create an acct.

HT204053 How do I change my credit card information for iTunes purchases?

I want to change the credit card I use to pay for products . How do I do that?

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your iPad (or iPhone or iPod Touch) then you could try tapping on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and selecting 'View Apple ID' on the popup, and on your account's page there should again be a payment link.

TS1702 credit card charged for iTunes yet no puchase

Similar Messages

Maybe you are looking for