TS1702 disputing charges for apps purchased in error

I recently checked my bill and found applications that were purchased in error (perhaps fraudulently). Can these apps and charges be removed?

You will need to contact iTunes support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

Double Charge for app purchase

My order no. MGZFDZN337 dated 04/19/13 05:40PM
I have bought an app from app store through my iphone.
Today, I received invoice and found it's double charge for this app.
Why it's happen? Kindly check and delete one charge for me.
Thank you
Regards,
minsyuan

These are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Fraudulent Charges for App purchases

(This is kinda long)
Before ChristmasI purchased (2) $50 iTunes Gift Cards (for $40 each from Best Buy, great deal!). I redeemed the cards and downloaded an EP for $4.99.
2 days ago I received an iTunes receipt for $41.89 then another for $41.85. I changed my iTunes Store password and contacted Apple. They were quick and nice kindly instructed me to make sure that no "misunderstanding has occurred in regards to these purchases" (i.e. no one else in my house purchased the apps without my knowledge).
iTunes shows the purchases at 3:30-5:00AM when myself, my wife and 11 week old twins were all asleep. However...the apps that were downloaded are all right here on my 17" MacBookPro.
My question is how and why could this happen? Could someone hack my account and download the apps to my laptop? The apps were from a bunch of different developers.
Is there anyway for me to see the activity that was going on with my machine at that time of the morning?
Finally, over the past 2 days I did notice that XCode was running several times...and I don't remember launching the program. Could that be associated with this issue?
Thanks in advance.
Delane

Very odd.
If your account had been hacked, then the apps would have been downloaded to the hackers computer, not yours.
The only way that I know of that the apps would be on your computer is if they were purchased and downloaded from that computer.

HT2534 Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/

HT4009 I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases.

I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases. I also have an email receipt with the purchase. Can you please tell me how to resolve this issue?

iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

Store > Check for available downloads
Or report a problem...
tt2

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I cannot get any response for HELP!!

Apple deleted my account when I made a complaint about being charged for apps that I did not purchase! The said it was for security reasons as my account must have been compromised but only Apple have mu information.I am convinced the operator delete

Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?

No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthyl .99 fee..I don't know what that is and don't want it. What is it?

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthly .99 fee..I don't know what that is and don't want it. What is it? PayPal cancelled any further payments for this. I was informed I needed to request refund from ITunes. I did that. Why was I charged a .99 recurring fee? I purchased, or thought I did, an app called "Appzilla2" on Jan 10 for .99 cents. Does this mean I must pay .99/monthly to use it? If so, please cancel the appzilla.

We are itunes users just like you. We cannot cancel anything.
Look at your purchase history and see what the charge is for. Contact itunes support if need be.

Has anyone gotten the following error message when trying to do in-app purchases? Error purchasing from App Store, then underneith that ,Cannot connect to itunes Store (0)

I'm getting an error message when trying to make in-app purchases.
Error purchasing from App Store
Cannot connect to itunes Store (0)
I can purchase songs in itunes, but not the in-app purchase for Kingdoms at War. I've checked the parental controls and all the other obvious things in settings. Let me know if anyone knows how to correct this. Thanks.

Here is an update and more information: I actually have two MBP's. One is a mid-2009 model and one is a new, mid-2012. I transferred files from the mid-2009 to the mid-2012, but I use both computers frequently. This problem only occurs on the mid-2009 and not on the mid-2012. I have authorized both computers.

HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

HT4098 how to report double charges in app purchase

how to report the double charges in app purchase, I purchased in-app of "Sesame Street eBooks for iPad, Annual eBooks Subscription" which charged me in June 2 2012 and June 22 2012 again. How can I do?

You need to turn the subscriiption off > iTunes Store: Purchasing and managing auto-renewing subscriptions

Been charged for apps I never ordered under app F.A.S.T. How can I correct this?

Charged for apps never ordered on my iPad. ..under F. A.S. T. Game that is free. How do I recoup my money and keep this from happening again?

Launch itunes log in to the app store, and click your name and get your purchase history. click on "report a problem." and request a refund. please note that apps that are "free" often have purchases inside the app. You can disable this under restrictions. But apple is pretty good at offering refunds. If this doesn't work, post back.

I have been charged for apps i did not download

I have been charged for apps Idid not download.

This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

I have been charged for a purchase that I have not made

Hi,
I have been charged for a purchase that I have not made (just seen on my online banking) and it does not appear on my purchase history can anyone let me know how I get in touch with apple as I am strugglng to find any contact details for this.
I haven't made any purchases that have cost me only free apps.
Anyhelp much appreciated.
Thanks

You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
But if nothing show on your account's purchase history (you only have the one account to which that card has been attached) : http://support.apple.com/kb/HT2727
and it's not a temporary store holding charge : http://support.apple.com/kb/HT3702
then you may also want to contact your card issuer

TS1702 disputing charges for apps purchased in error

Similar Messages

Maybe you are looking for