TS1702 downloaded a free app which now says was 99.00 and 9.00

Question

I've heard stories like this but it just happened to me and I can't figure out how to fix it.
My 4 year daughter asked to download a free app called Campus Life.  She started playing with the app and I got two bills.  I one 99.00 and one for 9.00 which apple automatically charged me for.  I hit report a problem but that does nothing.

Answer 1

nellach wrote:
I've heard stories like this but it just happened to me and I can't figure out how to fix it.
My 4 year daughter asked to download a free app called Campus Life.  She started playing with the app and I got two bills.  I one 99.00 and one for 9.00 which apple automatically charged me for.  I hit report a problem but that does nothing.
Nellach,
Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases.  The in-app purchases are almost always ridiculous, over-priced game accessories, such as "jewels," "brains," and "power ups." (I can imagine what the ones in Campus Life were that justified a $99 price tag.)
To Apple's credit, they have a good record of granting refunds provided you explain the extenuating circumstances (unintentional purchase by a minor) and only ask once.  Contact iTunes Customer Service.
As Stedman notes, you need to immediately place restrictions on the devices.  The restrictions are off by default (caveat emptor!), so you need to take action to place them.  See this document:  iOS: Understanding Restrictions
Please let us know how you make out on the refund request.