TS1702 Getting billed for apps that i never recieved
I tried to purchase an app and got billed twice, but the app install gave an error to do with my account even thou the cash was deducted twice.... and no app to show for it... what do i do? the app was whats app.
sorry to hear that, do you have family or friends that you let use your itunes account to download/update or just share your libary. if thats the case you should change your password. anyways i know you wouldnt post on here if thats the problem but could you let us know what apps were downloaded so we can keep a lookout??
itunes should give you credit for those apps idk how to do it but there is a way
Message was edited by: Mikeyo79
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Can we get reimbursed for apps that do not work
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Hi...
You can contact iTunes support here and see if they will make an exception:
http://www.apple.com/support/itunes/contact/
They usually respond within 24 hours.
Hope this helps. -
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You can only download free app if you set payment method as None.
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Who do I call to complain about being billed for subscriptions to the Times that I can't access?
There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, you can try contacting iTunes Support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
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The last time I used the "report a problem" there was an option to describe the nature of the problem. But if you didn't get any comment option, go here:
http://www.apple.com/support/itunes/contact/
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I noticed on my bank accounts purchases for I tunes for the past couple of months. Neither my daughter or myself have authorized these,
How can I find where these purchases are being applied?You can check the purchase history on your account via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option on your computer's iTunes - though I'm not sure if that shows in-app purchases and/or auto-renewing subscriptions. If you don't recognise the charges then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Getting notifications for apps that no longer exist
Other than deleting the app (which I don't wanna do), is there any other way to get App Store to stop displaying the "1" badge? It's rather annoying, especially when the app is no longer available to be updated.
Try closing the App Store app completely and then re-open it to see if it refreshes the available updates : from the home screen (i.e. not with App Store 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the App Store app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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HT201363 how can i or can i get reimbursed for apps that wont work on my iphone5
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Hello hellonthehighway,
The article linkeed below details the steps for reporting such an issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
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Why I keep getting charge for apps that have already been paid for
I download an app and then it needs updating and every-time they update the app they charge me again. Why?
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
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I been charge for apps that I never order , how can I get my money back ?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
If its not in your purchase history, you should report it to your credit card company instead. -
HT3702 How can we get help on apps that we did not order?
We have been billed for apps that were not ordered. Where is our contact point to discuss?
The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards. -
HT4009 How do I get a refund For apps that I purchased in the App Store?
How do I get a refund for apps that I purchased in App Store?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
Will i get billed for downloading free apps
Will I get billed for downloading free apps?
So if i were to download facebook messenger on my phone using wifi, it wouldnt cost...but what if i were to use fb messenger when wifi wasnt on, would that count against my data plan?
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why am I still getting this message after logging in? "This computer is no longer authorized for apps that are installed on the iPhone “*************s iPhone”. Would you like to authorize this computer for items purchased from the iTunes Store?" - after I have logged in and get the message that the computer is already authorized!!!?? - and then the above message pops up again?
Click here and follow the instructions.
(71175) -
while trying to sync with my iphone I recieve the message: This computer is no longer authorized for apps that are installed on the iPhone “Terri George’s iPhone”. Would you like to authorize this computer for items purchased from the iTunes Store? When I put in my password and hit authorize, I get a message telling me there was an unknown error (-50). Would love to sync today. Any help would be appreciated.
The -50 error is documented in this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
Here is a synopsis:
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
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