TS1702 How come I can't update and loading the app and iTunes in my iPad?

Would anyone can help me to resolve that problems? Thanks!

Julvia, if you forgot your restrictions passcode there is nothing to do but restore from new.  Apple has pretty good security on these iDevices and besides just spending a long time trying to enter codes until you guess correctly there is nothing you can do.  Restoring from new means it will totally reset your device and you will have to reinstall all your Apps.
While this can be frustrating it is so that someone can't take your device and then access your information.  In the future I would advice using an app like Keeper that you just have to remember one password to access and then it stores all your other passwords for you.
I would address the first issue of not being able to download apps but since you are having to restore your device to new this may fix the issue.  If you are still having problems after you restore post in here and I'll see what i can do.

Similar Messages

  • HT2731 I can't sign in to the apps or iTunes on my iPad.

    I can't update my apps nor sign in. All the iPad will do is search, then pops up to say it can't log in.  Help!  I've checked all my settings but can't figure it out.

    Are all other communications working? Can you do a google search on Safari? Can you surf the internet?
    If so, try resetting your phone - hold down the Home and Power buttons and continue to hold them until the Silver Apple appears (20-30 seconds). Once the Home screen comes back up, try to sign-on to the iTunes & App Stores again.
    What kind of error are you getting when you try to sign in, anyway?
    Cheers,
    GB

  • How come I can't update my iPad 1 to the new iOS 6 it says my iOS version 5.1.1 is the latest version?

    How come I can't update my iPad 1 to the new iOS 6 it says my iOS version 5.1.1 is the latest version?

    The iPad 1, coming up on three years since it was introduced, has been given two major and a number of minor upgrades to iOS, more than many tablet manufactures provide. The iPad 1's hardware just can't effectively support many of the features in iOS 6. So I don't think that it's particularly unfair for Apple to no longer provide updates. And yes, I do own and manage a number of iPad 1s.
    Regards.

  • How come I can't update my keynote app

    How come I can't update my keynote app

    It's an ipad2 and when I try to update the keynote  it keeps saying that I  need an iOS 5.1, only a new be at the iPad so maybe I need to purchase some upgrade?
    Mir

  • HT4623 how come i can not update my iphone 4 to ios 6

    how come i can not update my iphone 4 to ios 6

    I may be completely wrong, but I think you may need iTunes 10 to update to 6.0 or 6.0.1. I'm also not completely sure what firmware the built-in update feature was implemented, so if all else fails, check the General tab in Settings to see if you can update from the iPhone itself.

  • HT4718 How come I can't download anything from mac app store?

    How come I can't download anything from mac app store?
    I've tried everything it all started when my apple app store icon in the doc disappeared.
    It will not go to the Mac App Store
    I have a MacBook Pro 2010 intel
    os mac mountain lion 10.8.6 however I do not have the original copy that was downloaded from the app store when I bought it.
    I NEED TO DO A CLEAN INSTALL TO GET MY APP STORE ICON BACK
    Please if anyone can help apple doesn't seem to care?

    If you need to reinstall Mac OS X 10.8.x (there is no 10.8.6 yet, by the way), restart your Mac, hold down the Option key so you see all the bootable partitons, and boot to the Recovery Partition. From there you can reinstall Mountain Lion. You will need a good Internet connection.
    For more details, see:
    http://support.apple.com/kb/HT4718
    Regards.

  • I changed my itunes password only and now I can't update any of the apps I downloaded using the old password. I tried signing in with the old password with no luck. Can someone help please?

    I changed my itunes password only and now I can't update any of the apps I downloaded using the old password. I tried signing in with the old password with no luck. Can someone help please?

    Have you signed out of your iTunes account on the device/computer that you are using and signed back in with the updated password ? That should 'refresh' the account on it, and you should be able to use the account's new password to download updates to its apps

  • How come I can't swipe some of the purchased songs I have to delete them? I could on some but others I can't. Help?

    I used to just be able to swipe left on a song I have in my Music library and delete a song if I didn't want it straight from my iPhone. How come I can't do that to some of the purchased songs I have?

    Hello there, dleaupepe28.
    You are correct on the fact that you can delete a song directly from your iPhone by swiping from right to left over the song:
    Remove a song that’s been downloaded. Swipe left, then tap Delete.
    iPhone User Guide - Music
    http://help.apple.com/iphone/7/#/iph6e2dfb83
    If the song was purchased from the iTunes Store and has a cloud icon to the right of it, it is being streamed from iTunes in the Cloud and not actually on your device.  You can hide the song by accessing the iTunes Store on the computer:
    To hide your purchases
    Open iTunes on your Mac or PC.
    From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
    Go to the iTunes Store.
    Click Purchased from the Quick Links section on the right side of the iTunes Store.
    Choose a content type by clicking on Music, TV Shows, Apps, or Books from top.
    Hover your cursor over the item you want to hide.
    You will see an "X" either to the right or left top corner of the item.
    Click the "X" to hide that item. A confirmation dialog will appear once you click the "X."
    iTunes Store: Hiding and unhiding purchases
    http://support.apple.com/kb/HT4919
    You will need to quit and relaunch the Music app on your iPhone after hiding the purchase on your computer before seeing the changes. 
    Thank you for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT1977 I have accidentally made a purchase for the Applications (Direct Cinema- Full App & Fun & Learn- Sliding Puzzle) & I stop the transaction from going through, but now I can't update or load new Apps, I get this message- Billing problem previous purs

    I accidentally made a purchase on 2 Apps with a total cost fo $10.98 & I stopped the payment from going off on my account, but now I can't update or download new Apps & every time I try to do this I am getting the following error message (There is a problem with a previous purchase).
    I need to reverse & cancel the the purchase, but I don't see the option for reversing or cancelling previous purchase.
    I need help, because I need to download new Apps & update my Apps.
    I am using iPHONE 4S 64G & iPAD 3 64G
    Thank you
    Lorato12

    Your apple account is showing you still owe for this download. You wont be able to download anything to you pay your balance. Since it was a "mixup", you should call apple support. Tell them your issue and get your account resolved.

  • HT4792 how to get imovie to show up in the apps on iTunes?

    i tried to follow the steps on how to get imovie projects to ipone but the imovie app doesnt show up in the apps on itunes.

    So, when you go in to System Preferences > Print & Fax > Set Up fax Modem ..., Internal Modem is NOT showing up in Fax List?
    Does Internal Modem.app exist in /Users/{shortUserName}/Library/Printers/?

  • HT4623 how come I can't update my ipad2(ios5.0)

    can you help me update my ipad2 to an ios5

    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
     Cheers, Tom

  • How come I can't update my iPhone to iOS 5.1.1 9B208 instead of iOS 6?

    Hello,
    My iPhone recently bricked for some reason (I'm not sure why, it just hangs on the Apple logo when starting up), and I don't want to update it to iOS 6. I know for a fact my iPhone is GSM model, and I found the 5.1.1 OFW using Google, both just a "5.1.1" ipsw and a "5.1.1 9B208" ipsw. When I try to restore my phone with either of these ipsws by alt-clicking "restore," I get the error "The iPhone 'iPhone' could not be restored. This device isn't eligible for the requested build."
    This is a different message than I get when I try to restore with an ipsw meant for an iPhone 4s, or other phone.
    Is there a reason I cannot restore from this ipsw? And if there is, where can I find and ipsw for 5.1.1 that I can restore with?

    Apple has stopped signing iOS 5.  You will need to update to iOS 6.

  • TS1702 How come I can't sign into app store

    I try and sign into the App Store and it says cannot sign in. What's going on?

    i have the same issue on my macbook pro 10.6.8 its been like this for weeks now its as if the sign in option does not work i cnat update my apps or purchase anything apple dont seem to know this is even going on

  • I had restore my ipad demo, but how come it can not to install any new apps?

    before i restore my ipad demo, it can install many apps, but just can not to remove it all. so i try to restore it, ok, after i done, and try to install new apps, but it dont have a button like "free" and "install", how come??

    Does it have an icon of a cloud with a down arrow through it? If you've already purchased the app, you don't have to buy it again. The cloud icon means that it's already been purchased and is now stored in the cloud, in your iTunes account. Tap the cloud icon to download it to your device.
    If you indeed have a store demo unit, then I wouldn't have a clue if what I mentioned above does not answer your question.

  • I bought a new iPad 3 in USA in July but now I cannot access my apps store. I can't update or view the apps store. Secondly it keeps on telling t

    I bought a new iPad in July in USA and it was set up by the Apple store in Houston, now I can't access my apps store neither can I view all my purchased apps.
    Secondly, every time it want to update my apps that I bought years ago, it tells me to go to Nigeria store. I don't know why I must change to a store to update my apps
    Thirdly, I think it's unfair to pay the same amount of Money for an IPad with those in USA and the you can't even download the good apps. It seems  the apps in the Nigeria store are those they don't want in the USA . Why can't we have the same quality apps considering we paid the same amount of money to buy this iPads. I think this is very unfair to us.

    The apps available to you are dependent on your location. If you are not in the USA, then you cannot get the USA app store. Whilst you may think that is unfair, it has been a part of the stardard terms and conditions you agreed to when you setup the iOS device in question originally, as well as every time you click agree to the terms and conditions.
    This is done because of two things, firstly there are many legal and semi-legal reasons that an iOS app store download is available in one territory and not another, in addition to this, it also allows apple to provide language specific content, as well as team up with companies and organisations within individual organisations in order to provide you with exclusive offers, content, and information, which it would not otherwise be able to do.
    Rules for the iOS app store are also applied in varing forms for the music store, the books store, and the iTunes U content library.
    I can very much understand your fustraition, as someone who spent a considerable portion of his life, especially during the years he grew up, living in California, USA, but now living in London, UK, I too find it very fustraiting that you cannot always get the same content from one country to another, especially when most marketing for iOS apps originates in the USA these days.
    I hope this helps your query and helps to ease your fustraition. If you would like apple to be aware of your fustraition, rather than putting it onto a pubilc form which is on monitored in a very limited capacity, then you can fill in the form at http://www.apple.com/feedback where you can give your complaint straight to apple.

Maybe you are looking for