TS1702 How do I get iTunes to look into a subscription problem. Twice now my Times of London subscription has vanished on the 27th of the month. Not recognized so I cannot get into the newspaper even though I have 3 more days to go, and have automatic ren
Reporting a problem from my bill just gets me sent around in circles. This has happened before last month, and seems to be linked with the upgrade to iOS 6.0.1. as problems started immediately after the upgrade. My subscription just seems to lock itself out even though it is still current and on auto renewal. Tried all the usual tricks.
All I am getting from iTunes is an automatic reply.
This has been going on since September and the iOS 6.0.1 update. I have been bumped from Times of London to iTunes and back each saying it is the others problem. iTunes is the final auto response after their several suggestions is to go to the creator of the app which does seem to make sense.
It is a bizarre problem. All is okay for about three weeks then I am not allowed into my downloaded copy. If I try to go into a page on the paper which at that point I can see, I get bumped out with a message that a subscription is not available. The app has been re-downloaded (several times from iTunes Canada).
Nothing seems to work. I didn't have a problem with my subscription previously. Have had the paper for several months with no problems.
I have tried to get this message to those who might be able to do something but come up against a brick wall of automated responses.
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