TS1702 I am getting an unknown error when trying to update or purchase apps from the apps store. This is new, after the new OS update. Help

Hi, I get this unknown error message, twice when trying to update or purchase new apps. It was working fine, then just stopped. I changed my password, but that hasn't worked. Help!

Sign out of your account, restart the iPad and then sign in again.
1. Settings>Store>Apple ID.
2. Tap your ID and sign out.
3. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off.
4. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to download again.

Similar Messages

I am getting an unknown error when trying to download a word document from mail to pages, any help

I am trying to download a word document from mail into pages and I keep getting an unknown error message, are there special settings for this? Any help much appreciated!

Not there aren't any special settings for this. You just use the Open In feature to save the document into Pages. You could have a font in the document that Pages doesn't like, maybe something that you copied and pasted from somewhere into the document that went corrupt. But there is nothing special about the way that you save a Word document into Pages. You save it like you save any document or file into a compatible app.

I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed.

I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work.
Please Help

I received this email from Apple and this corrected the problem for me... I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

I'm getting a 9041 error when trying to convert files to AAC -- any ideas on how to fix it? the files files in iTunes show up as Apple Lossless but i can't put them on my iPod

i'm getting a 9041 error when trying to convert files to AAC -- any ideas on how to fix it? the files files in iTunes show up as Apple Lossless but i can't put them on my iPod

"I have been able to convert to AAC by first converting to AIFF and then to AAC. This is a pan though."
this worked for me.
thanks.

Getting an unknown error when trying to burn cds!

Ive had itunes for awhile, but now I'm getting an unknown error (261) when trying to burn cds from itunes. Ive upgraded to the latest itunes and have tried a few different types of blank discs but to no avail. Other than this error, the actual cdr drive seems to be working fine. Can anyone help? thanks

trying to transfer over library from my old hp itunes to new powerbook. burned some of the songs onto cds as data instead of audio but once the playlist was burned it said unknown error -50. then when i put the cd in my mac the same thing came up and it wasnt recognized by itunes on the powerbook. AHHHH. help please. oh and also some of my songs from the cd then went into itunes if i dragged them but some didnt. both mp3 and m4a. and i want my purchased songs to transfer too

Keep getting an unknown error when trying to burn an itunes cd

I cannot burn a cd from my itunes. I have done all the steps correctly. I keep getting an unknown error seconds after i hit the burn disc button and my cd pops out of my disc drive. I can burn cds using real media player but I cannot burn my itunes music. What do I do?

trying to transfer over library from my old hp itunes to new powerbook. burned some of the songs onto cds as data instead of audio but once the playlist was burned it said unknown error -50. then when i put the cd in my mac the same thing came up and it wasnt recognized by itunes on the powerbook. AHHHH. help please. oh and also some of my songs from the cd then went into itunes if i dragged them but some didnt. both mp3 and m4a. and i want my purchased songs to transfer too

Getting unknown error when trying to make a purchase

Hello All,
Whenever I attempt to make a purchase for a song or a video/TV show I get an unknown error. Does anyone know why? I did restart my computer and all.
Thanks for any help.

It says Unknown Error (11503). Someone please help.

Why do I keep getting an unknown error when trying to download an app from the app store on my iPod touch 4th generation when I put in the correct password?

I keep getting the same unknown error has occurred when trying to download an app what is wrong?

as an example.. from the sprint forum for a different device (unsure what device.. it's just not an iphone since no iphone or ios device has these settings -- ive seen this advice several times and I believe it's some form of android.. but not sure)
advice from the carrier advisor --
"Clear data in the Dialer and Dialer storage.... under manage Applications> All.
That is Settings - Applications - Choose All to view All choices - then find Dialer and clear the Data. Repeat this for the Dialer Storage as well. I personally also deleted the message thread first from the text message window and my log history which is a menu item from your call screen."
and another for you from a customer -- it is sprint again.. but this time a Samsung Epic
"OMG ... if someone can't tell me how to fix this "9230: Message sent using invalid number of digits..." error, I'm going to scream. My husband and I both have Sprint Epic phones and love them EXCEPT for this one problem! Help!"
Maybe they should sue Samsung?

Getting an Unknown Error when trying to download Ver 2.0

When I try to update the software from Itunes. It asks me about updating and when I select. I get " There is a problem downloading the iPod software for the IPod "Joe's Ipod". An unknown error occurred (-23). I tried to reset the IPOD and got the same error. The ITunes diagnostics said the IPOD is OK. My pod casts and such are sycning OK.

Not there aren't any special settings for this. You just use the Open In feature to save the document into Pages. You could have a font in the document that Pages doesn't like, maybe something that you copied and pasted from somewhere into the document that went corrupt. But there is nothing special about the way that you save a Word document into Pages. You save it like you save any document or file into a compatible app.

Getting an "unknown error' when trying to sign into iTunes Store

When I try to sign into the iTunes store, it is giving me an "Unknown Error" message, without an error code or anything. I have tried restarting the computer and that didn't help. Any ideas on how to fix this issue?
Windows 8
iTunes 11
Thanks

I received this email from Apple and this corrected the problem for me... I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

HT3910 I get an unknown error when trying to install the applications disc contents

I rebooted the MacBook pro that my dad just gave me and erased all the memory that he had on it but when I try to install the applications disk again it tells me unknown error and to contact the manufacturer I don't know who that is exactly(is it a specific part of apple?) and I don't know how to contact them what do I do?

Have you tried to download anything else?

HT201210 why do i get an unknown error when trying to restore my Iphone 3GS,

i was informed (by app store icon i had apps that needed to be updated ,
i said ok to the 2 updates ,
the phine then asked me (as usual) to insert my pass word
it said i had used wrong pass word and re-enter it which i did
this then set my phone to keep switching itself on and off repetedly
i tried to switch off the phone using the power button butg at first this did not work,
i then pressed reset (power button and home button, as requested in the user guide
my phone then came back on with the itunes and usb logo tgelling me to connect to itunes to do a restore ,
after the phone tries to update itself with the download
although the phone trys to reboot and use the down load it just keeps disconnecting fron my computer
and itunes come back with an error message telling me it cannot make contact with the phone
there are no other fixes on your site
so now my phone is out of warranty it is now useless
i had though of upgrading to an iphone 4S but am now thinking do i want to do that now this has happened
maybe its time to go back to android also recently bought an IPAD touch which up to now is fine
but not sure if i should keep this as ive never had this happen to me before and the phones are so expensive
my old galaxy android phone still works fine , so ive now put my sim card in there and works fine after 5 years continuous use
what would you suggest i do now
what will you do to make me stay with apple ????
Mr walter Dickson

Have you tried to download anything else?

Getting "Acquire Rights Error" when trying to watch a purchased movie on my IPAD

I downloaded Media Manager for my IPAD. I then downloaded a movie I purchased about a year ago to watch it on the IPAD. The movie downloaded, then the error "Acquire Rights Error" shows up. There is a button that says "Acquire Rights", but it is greyed out. The only button I can select is "Delete Title From Device." I did delete it and downloaded it again, but I get the same error. My IPAD is an authorized device, and I can watch the movie on my other devices without any problem. Any assistance would be appreciated.
Thanks.

I am sorry to hear about the problems you are having with the purchase. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Get an error unknown error when trying to access app store

I get an unknown error when trying to access app store on my iphone 4...I have turned it off and on, updated the software, etc. I have never been able to sign in.

You could add your contacts in one by one (or a few at a time) on whatever you are syncing with (Google, MS, etc.) and try and catch which contact is causing problems when you sync.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

I get error message "unknown error" When trying to log on to itunes via pc, help please!

I get error message "unknown error" When trying to log on to itunes via pc, help please!

Hello, trolle56.
Thank you for the question. You may find these articles helpful in troubleshooting the error received with the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H.

TS1702 I am getting an unknown error when trying to update or purchase apps from the apps store. This is new, after the new OS update. Help

Similar Messages

Maybe you are looking for