TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!

User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/

Similar Messages

HT204053 iPhone 5s replaced after one month at apple store. They started restore and it is still restoring after 24 hours.

iPhone 5s replaced after one month at apple store. They started restore and it is still restoring after 24 hours. What can I do?

If you feel the restore process is not progressing, all you can do is stop it and try again. To stop the restore, go to Settings>iCloud>Storage & Backup and tap Stop Restoring iPhone at the bottom. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup and follow the prompts. Be sure your phone is connected to wifi and your charger while it is restoring the backup.

TS1292 I purchased a $25.00. Card, redeemed it on my IPAD, but it shows no money in my account. I went to the store I purchased it at but they to.d me I had to deal with ITUNES. This is the 2nd time it happened. As of now I will not buy another card or

I purchased a ITunes card for the amount of 25.00, after I redeemed it it showed no balance on my account. So I went to the store I purchased it and they told me I would have to contact ITunes, this is the 2nd time it has happened to me, and to tell you the honest truth, I don't think I will buy another card. Can you help me with this

I'm sure is something simple here. Most likely you're looking on the wrong account, or it's a refresh thing.
Check here to see what happened:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I was in the apple store today wanting to upgrade my computer from leopard to snow leopard and then to os x lion and the guy sold me a os x lion thumb drive and said thats all i need can someone tell me why its not working

anyone there

Did you check that your current Mac meets the System Requirements for Both Snow Leopard and Lion...
Snow Leopard Specs:
http://support.apple.com/kb/SP575
Lion Specs:
http://www.apple.com/macosx/specs.html

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It states the file cannot be found. What happened to them and where are they?

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It says file cannot be found. What happened and where are they?

When songs cannot be found, it's either because they have been moved from the original location that you told iTunes, renamed or deleted.
So have you:
renamed songs?
moved them to a different loaction on your computer since you imported them into itunes?
deleted them since you imported them?
stored you iTunes library on an external drive? If so, that drive needs to be on and ready every time before you start iTunes.
... or is another programme renaming or even moving them, such as Windows Media Player? (It has been known to if you let it.) Did you previously use Windows Media Player?

I have been dragging my files to a external drive to have a back-up for them and I lost some of my folders. They just went completely missing. I didn't delete them, and it was all stuff that I have worked on in the past month. How do I get them back?

I have been dragging my files to a external drive to have a back-up for them and I lost some of my folders. They just went completely missing. I didn't delete them, and it was all stuff that I have worked on in the past month. How do I get them back?

You really should be doing backups with an actual backup application, especially one that will work automatically, and, if your external HD is large enough, back up your entire system. These can automatically back up only what's changed since the previous backup, and some will keep "archive" copies of things you've changed or deleted, also.
Too many things can go wrong, such as your internal HD failing, and you'll have a major project to reinstall everything.
You already have Time Machine, built-in to OSX. You might want to review the Time Machine Tutorial, and perhaps browse Time Machine - Frequently Asked Questions.
#27 in the second link mentions some alternatives, too.

I delete some emails ,there are moved to trash . I delete them from trash folder too and they still appear in a folder called 'all messages". I repeat the same actions and after a while they appear again!what should i do to delete them permanently??

I delete some emails ,there are moved to trash . I delete them from trash folder too and they still appear in a folder called 'all messages". I repeat the same actions and after a while they appear again!what should i do to delete them permanently??

If you are using Apple's Mail app 6.5 is the latest version irrespective of what a previous poster says. It does sound though that you are using a gmail account online via a web browser. Please confirm and fill in missing information.

Can someone please assist me. I was given an iPod 3G as a gift and I tried to download various apps and it told me that my iPod needs to be iOS 7 or more but I checked and my iPod is at its latest upgrade which is 6.1.6, how can I get those app?

Can someone please assist me. I was given an iPod 3G as a gift and I tried to download various apps and it told me that my iPod needs to be iOS 7 or more but I checked and my iPod is at its latest upgrade which is 6.1.6, how can I get those app?

See a a version compable with your iPod is available:
Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.
Also, if you have iOS 6.1.6 yo have a 4G (has cameras). A 3G does not have cameras and can only go to 5.1.1

I have tried downloading photoshop cs2 and cs4 on a new computer. I have the disc available for cs2 and the serial number for cs4. They are both registered in my name. I need help doing a download.

I have tried downloading photoshop cs2 and cs4 on a new computer. I have the disc available for cs2 and the serial number for cs4. They are both registered in my name. I need help doing a download. I was able to get part way through cs4, it showed up in my downloads but never got as far in the process as to ask for serial numbers. I tried with cs2 and I got an error message that some bit of information was incorrect. I currently have both downloaded on two other lap tops I own. One is operational and one is dead. I cannot access the dead one to remove the program. Thank you in advance for any assistance.

For CS2 you will need to download a special new version
CS2 Activation
You might find CS4 download here
Prodesign Tools — Photoshop Direct Download Links

I used my appleid on my husband's phone. Our contacts merged and our phones both ring and he sees my texts. I deleted his contacts from my phone and they deleted from his phone also. How can I get my appleid off his phone and restore his contacts?

I used my appleid on my husband's phone. Our contacts merged, both phones ring and he sees my texts. I deleted his contacts from my phone and they deleted from his phone also. How can I get my appleid off his phone and retrieve his contacts?

Teacher48 wrote:
I used my appleid on my husband's phone. Our contacts merged, both phones ring and he sees my texts. I deleted his contacts from my phone and they deleted from his phone also. How can I get my appleid off his phone and retrieve his contacts?
Bad mistake. You shouldn't have used your Apple ID on his phone. And you made it worse because now the contacts are gone, as you deleted them from your phone, they got deleted on iCloud. Your husband should have his Apple ID.
There is really no way of recovering the deleted contacts unless you backed up using iTunes and even then you will only be able to recover those contacts that were on a call list. Read here:
iTunes: About iOS backups

I have a blue hanging screen with restart and I went to trade line stores and they refuse to help me saying that I didn't buy my iPad from trade line store ?

I have a blue hanging screen with restart and I went to trade line stores and they refuse to help me saying that I didn't buy my iPad from trade line store ?

Your problem might be a easy fix.
If the firmware "forgets" what partition it's supposed to boot from, it won't load OS X, so if OS X doesn't load then it can't tell the fans to slow down, the default is "turbo mode".
So all you might have to do is hold the option/alt key down while booting the computer with a charged up battery on power, you will then see a row of icons and you pick OS X to boot from.
Once in you head to System Preferences and set the Startup Disk, that will tell the firmware what to boot from again.
Try it and see if it works.
You can do more if your problem is not fixed.
Step by Step to fix your Mac
Faica wrote:
I wanted to know if I am able to go to the apple store and will they help me even though I didn't buy it from them.
Yes, if it was purchased new you have a 1 year warranty, despite who you bought it from (unless it's stolen goods)
However you should purchase AppleCare while your in the store for another 2 more years of coverage also a backup drive for TimeMachine to protect your data.

My transparency does not work on my iPhone and I was wondering how I fix that? It worked when I first downloaded ios7 but not now.

My transparency does not work on my iPhone and I was wondering how I fix that? It worked when I first downloaded ios7 but not now.

Hello wilsontot_too,
Thank you for the details of the issue you are experiencing on your iPhone. It sounds like you are not noticing transparency on your iPhone. It may be that you have "Increase Contrast" turned on in your iPhone settings.
I recommend verifying that Increase Contrast is turned off in Settings>General>Accessibility.
iPhone User Guide - Large, bold, and high-contrast text
http://help.apple.com/iphone/7/#/iph73b89c6
Thank you for using Apple Support Communities.
Best,
Sheila M.

If I take my water damaged iPhone 4 into an apple store, will they be able to retrieve my pictures, video and contacts from it?? It currently won't turn on, wondering if there is a way for them to turn it on to do that?

If I take my water damaged iPhone 4 into an apple store, will they be able to retrieve my pictures, video and contacts from it?? It currently won't turn on, wondering if there is a way for them to turn it on to do that?

No, they won't. If the phone won't turn on at all, the only way to even attempt to get information off the flash drive would be to turn the whole thing over to one of those data recovery firms like DriveSaver. You're looking at a couple of thousand dollars, at least.

Dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps co

dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps connot be installed on this computer!!!!!
what should i do
this problem started to annoy me, as am not able to edit any photo.
pls help ASAP

Thanks a lot i followed the instructions for safe mode (i found out that i was pressing the C button after restarting) i did whats written there but the repair couldn't be performed so in addition i needed to re-formate the HD so i erased the volume and then repaired the disk--> quite disk utilities --> start the installation from the installation DVD.
Thanks really appreciating your help

I have this iPod Nano 6G. I try to erase and sync it. It told me that I have to restore it. My Nano displays a white screen and said that do not disconnect. I press ok in itunes and tells me error occurred 1439. What should i do? :(

I have this iPod Nano 6G. I try to erase and sync it. It told me that I have to restore it. My Nano displays a white screen and said that do not disconnect. I press ok in itunes and tells me error occurred 1439. What should i do? :(

Hello dreyc,
The following article provides information and troubleshooting steps that can help resolve this error.
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/TS1372
Cheers,
Allen

TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

Similar Messages

Maybe you are looking for