TS1702 I am trying to make an in app purchase from candy crush. I keep getting the message that it can't be done and to contact apple iTunes.  I am able to purchase other things from iTunes so I know that the account is all right.  Help!  Thank you

Trouble making in app purchase from candy crush

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I'm trying to burn a dvd from idvd but I keep getting error message, broken assets, but when I check my drop zones and their content there's no error messages on any of them?

    I'm trying to burn a dvd from idvd but I keep getting error message, broken assets, but when I check my drop zones and their content there's no error messages on any of them?

    Hi
    And if You change view - in main "window/view field" so that You see the box-plot structure.
    No exclamation marks there either ?
    and non at the front page ?
    iDVD do not copy Your material - only points to where it is stored. So if on any external hard disks, USB-memories, CDs or DVDs are missing - assetts are broken.
    Or if You changed location of any material or directed iPhoto or iTunes or GarageBand to a new Library - Then iMovie/iDVD also get's lost.
    Yours Bengt W

  • TS1702 I am trying to make an in app purchase when I tap buy it tells me that I have already downloaded the purchase and then it tells me the purchase failed. How can I resolve this problem?

    I Am trying to make an "in app" purchase when I press buy it tells me that I have already downloaded this purchase, then I get a message that the purchase failed. How can I resolve this issue?

    When an app is downloaded under an Apple ID it is permanently tied to that Apple ID.  The only option is to de
    Ete and then download under your Apple ID.

  • Hi i am trying to sync some music to my friends ipod but i keep getting this message"cannot be synced a duplicate file vname was specified" how can i fix this

    hi i am trying to sync my friends ipod but i keep getting this message "cannot be synced a duplicate file name was specified

    Hi big ds,
    If you are getting a "duplicate file name" error, you may find the following article helpful:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/kb/ts3430
    Regards,
    - Brenden

  • HT1491 When trying to buy extra lives for a game I get a message saying that the purchase could not be done and to contact Apple support

    When trying to purchase Extra Lives I get a message stating that my purchase can not be done

    You need to contact Support
    http://www.apple.com/support/itunes/contact/

  • TS3694 Im trying to update  my iPad through my apple computer since all my information and music disappear from my iPod and I'm start to downloading the new softwear and than the message said I can't do it and a message come with a code of 40 error come.w

    Need your guide

    See:
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

  • My iPhone 4S won't load email messages from my local carrier. It works sometimes and then won't.  The local carrier says it is not them and to contact apple.  Been happening since got Kindle Fire. Could this be doing it?

    My iphone  4S  won't load email messages from my local carrier on a regular basis.  It says cannot get mail in use on another device.  I thought everything was to sync together?  Local carrier tells me it is Apple not them.  It's been happening since I got my Kindle Fire about a month ago.  Any ideas how to make everything work together?????  Does it when kindle is off to sometimes.  Thanks.

    Hi Maquillage,
    Thanks for using Apple Support Communities.  I would recommend troubleshooting the iPhone by following the instructions in this article:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Resolution
    If a single application is not responding or stops responding when it opens, you can force it to close.
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    Let charge for at least twenty minutes, then see if it starts normally.
    If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
    If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    If the above steps do not resolve the issue, contact Apple.
    Cheers,
    - Ari

  • Apple TV won't load up. the light flashes and the logo appears on the TV then it just goes off and starts again. I've tried restoring via USB on 5 different computers and I keep getting error message 9? Can anyone please help?

    I have a black Apple TV that has recently stopped working. It loads the Apple Logo on screen then goes off and starts again. It's as if it is stuck in a loop. I've tried a re-boot and this has failed. I have tried a restore using a USB cable on 5 different computers, including a Mac Book Pro and it downloads the update file but when it tries to restore I get the error code 9 showing on screen. I just can't get it to do anything.
    Can anyone please help?

    Thanks for that information!
    I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
    In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
    When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
    Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?!

  • TS1389 I keep getting a message telling me my ipad cannot be synced because my computer is not authorised for items purchased on this i pad. I tunes tells me it is authorised and o have follewed the sugestions for windows 7 and it stil wont sync.

    My ipad wont sync when i try to put old apps back on, it tells me my computer is not authorised for purchased items for this ipad. I have followed the steps for windows 7 but it stil wont sync. I tunes tells me the computer is authorised. What can i do?
    Cheers pete.

    I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
    Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
    No answers here, but you are definitely not alone with this issue.

  • Have upgraded to 6.0.2 on my MacBook and get error message "Server Not Found" everytime i use Firefox; however, if i then click on my Gmail or other sites from bookmark toolbar it connects. means an extra step and that never happened before

    when i first click on Firefox the URL: www.27yhbnhy6tfgvrbcfre3.com shows up and the error message "Server not Found". but i can connect to any website by just clicking on a bookmark from the toolbar (or typing in a url). this never happened with previous versions of Firefox

    A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
    See:
    * https://support.mozilla.com/kb/Server+not+found
    * https://support.mozilla.com/kb/Firewalls
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode

  • HT4009 I am trying to make an in-app purchase and being rejected and prompted the support page.

    Unable to complete an in-app purchase, keep getting error messages although i can buy other products on the apple store.

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Hi, I am trying to link my Ipad to my email account, and keep getting a message to click on the link to verify the email account is my own, however I am not seeing a link to click on.  Please help.

    Hi, I am trying to link my Ipad to my email address, but I keep getting a message to click on the link to verify the email account is my own, however I am not seeing a link to click on to. Can someone please help me?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Using a POP account with multiple devices
    http://support.apple.com/kb/ht3228
    iOS: Adding an email account
    http://support.apple.com/kb/HT4810
    iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
    http://support.apple.com/kb/ht1694
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    The iPad's Mail app has no provisions for creating groups. However, you can use a third party app that many users recommend.
    MailShot -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    Group Email  -  https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • I keep getting a message from Tme warner that I need to reboot and contact you...

    I can't go to any websites and keep getting this message above...

    Some added toolbar and anti-virus add-ons are known to cause
    Firefox issues. '''Disable All of them.'''
    Is Tme warner your ISP? What does the message actually say?
    Do other programs you have access the web okay?
    Network Proxy
    Type '''about:preferences#advanced'''<Enter> in the address bar.
    Under '''Advanced,''' Select '''Network.'''
    Look for '''Configure How Firefox Connects''' and press the '''Settings''' button.
    Check the settings.
    Some problems occurs when your Internet security program was set
    to trust the previous version of Firefox, but no longer recognizes your
    updated version as trusted. Now how to fix the problem: To allow
    Firefox to connect to the Internet again;
    * Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
    * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
    '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

  • I keep getting this message when trying to view iphoto:  your library is unreadable or damaged.  how can i get into viewing my library?

    I keep getting this message.  How can I view my photos?

    Have you tried restoring from your back up?
    If that's not possible:
    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
    This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. 
    Regards
    TD

  • Hi - I am a new iPad user - I am trying to sync/transfer my iTunes and other things from my PC to my new iPad - I purchased a cable for it today - still stuck on how to do it!  Please HELP! :)

    Hi - I am a new iPad user - I am trying to sync/transfer my iTunes and other things from my PC to my new iPad - I purchased a cable for it today - still stuck on how to do it!  Please HELP!

    Syncing with iTune
    http://support.apple.com/kb/HT1386

Maybe you are looking for

  • Installation of Siebel Crm 8.0 on HP UX 11.23

    I need to Install Siebel Crm 8.0 on HP UX 11.23 I need a complete step by step procedures for installation. I have no idea how can I install CRM this is my first exercise. I have to Install Siebel 8.0 into ONE single machine, configuration as below,

  • Error while deleting Profitcenter in ECC 6.0

    Hi Experts, My user wants to delete one profitcenter which has no postings as of today and no use in future. We have tried deleting using T.codes KE54 and 0KE2 but getting the below message. Error Message: Profit center scenario is active in new Gene

  • BPEL Server Load Capability.

    Hi Folks, We have 5 domains in the BPEL console with around 70 active BPEL processess in Clustered BPEL Production Environment on Weblogic server.The total dsp max threads for all domains combined on the 2 BPEL clustered servers is 275 and connection

  • Handling Charges for billing withing 72 hrs.

    We have to apply handling charges at item level whereby all items that are delivered within 72 hrs of booking order got to be penalised with 5% handling charges as items are sent through air. We had added condition type JHAC. We need to automate it a

  • PEOPLE HELP!! THIS IS URGENT!!:(

    Hey I own nokia 5500Sport(black edition) and few days ago, my keyboard from phone unsticked from my phone.I used it only for month and half. Bat thats not my main problem. I live in country(Bosnia and Herzegovina) where there is no Nokia Center. I bo