TS1702 I am unable to update an app. Says unable to connect to iTunes. Able to delete and reinstall apps. Can connect to iTunes. Apple tells me I must pay for them to help me resolve the problem since I have had my iPad more than 90 days. REALLY?!!
Says can not connect to iTunes when updating app. Can uninstall and reinstall. Can connect directly to iTunes. Anyone out there who can help me? Apple wants me to pay them for their support because I didn't have a problem in the first 90 days.
Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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