TS1702 I bought an in-app purchase for toy defense, but it is not there.  What do I do?

I bought an in-app purchase for toy defense, but it is not there.  What do I do?

Contact iTunes
Apple - Support - iTunes - Contact Us

Similar Messages

  • I bought two in -app purchases for 9.99$ each. they never showed up on the game, i emailed GREE, inc and they said to get a refund how do i go about this? i have the emails for proof.

    I bought two in -app purchases for 9.99$ each. they never showed up on the game, i emailed GREE, inc and they said to get a refund how do i go about this? i have the emails for proof.

    Contact iTunes Store support staff through the report a problem links in your account history or,
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • HT4009 I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??

    I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??
    The game is WSOP by PLAYTIKA LTD. I tried to contact them But there is no means of contact! NOT EVEN THROUGH THE DEVELOPER PAGE ON ITUNES!

    There is no need to shout.
    If you haven't received the IAP then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How to find my app purchases for iTunes, I mean the receipt not the apps.

    I have tried for months to find how to see my app purchases for my iPad2.  Under support I can see a receipt so presume it's possible but when I follow the directions I am not finding,  keep ending up on the screen for everything including purchased but that is all the apps.  Also while I have you is there a way to delete useless apps. . The ones you try and don't like?

    Try this ....Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • HT4009 I made an in-app purchase for unlimited turns but it doesn't work

    I made an in-app purchase for unlimited turns for the game triple town. However it never worked. I just got billed for the unlimited turns but I can't seem to get them in the app. How can I fix this?

    First try going to the developer's support site/contact the developer.
    Otherwise contact iTunes.
    Apple - Support - iTunes - Contact Us
    You should first try resolving it with the developer before contacting iTunes.

  • HT4009 I already bought the in app purchase for the game Monster Warlord by Gamevil and i did not receive any of the jewel until now.. i already send a report to the developer but they did not reply for my case.. what should i do?

    As the topic above. My accout already deducted $49.99 for the purchase but I did not get any of the jewel.. Please help me..

    Contact iTunes support, they will fix things:
    http://www.apple.com/support/itunes/

  • TS1702 I bought an in app purchase while playing infinity blade app. My credit card has been charged but I can't see the in app purchase being reflected in my infinity blade app. What do I do? help!!!

    please help. How do I get this sorted out? I paid for an in app for infinity blade but the in app is not reflected.

    Click here.

  • I redeem my accound $15 via Gift Card,shows on my ID BUT when I purchase request for my pastword and shows its not there,what's going on?

    I just purchase a gift card for my iTunes account. Follow the instruction and place the code to redeem my account. On iTUnes Store Home it shows $15.00 has been credited to my account but when I got to purchase its not there and request for my credit card infomation. Yet when I check the account infomation its in my name but the $15.00 gift card isn't present in my account. What happen to my money?

    Forget it I fixed myself

  • I bought Apple care Protection Plan for i Pad but I can`t registration , What can I do?

    I bought Apple care Protection Plan for iPad  but I can´t registration. I have iPad 2 3G WIFI. iO5 What can I do? Tell me something please. Apple never have  solution to  muy problems, is amanzing. I can´t connect with apple store from my iPad and never tell what happened. Now I have other problem and I don´t know if Apple tell me some solution.
    Thank

    How do you mean yuou can't register? I just followed the link here
    http://www.apple.com/support/applecare/welcome/
    and if that doesn't work, just call them
    http://www.apple.com/support/applecare/contact/

  • I have bought an in-app purchase for $8 and it's not working, i need to refund it! It's so stupid! How itunes doesn't help u at all!

    I have bought a fring out calling subscription about $8 the app is called fring and it's used to make international calls! It's not working and i want my money back!i have contacted them, but they never reply! Advise: never use fringggggg'

    See:
    Refunds from the App Store or iTunes - Apple Club

  • HT201209 I bought a Mac last month for education. But i did not receive an app gift card. Where can i get it?

    I bought a Mac for education last month. However, i did not receive any app gift card. Where can i get it?

    The gift card was from Apple and on campus venders. If you bought the Mac from someone else, then you didn't qualify. If you did buy from Apple or an official on campus Apple partner, speak directly to them.

  • Why can I make an in-app purchase for 4.99 but not for $99

    does iTunes have a limit as to how much I can spend and if so how can I lift that limit?

    I'm not aware of any limit. What happens when you try to do the $99 IAP ? If you are getting an error message then what does it say ?
    If you are getting a message to contact iTunes Support then you will need to do so (these are user-to-user forums), and see if they can stop the message appearing again :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • My iMac crashes and reboots 9/10 times when Iog off an account. I looked at the Console for a log but I am not sure what I am looking for. What is the best way to try to find what is causing this?

    Hello,
    I have an issue where my iMac crashes and reboots 9/10 times when I log my wife's account off. I'd like to get it resolved as it is very annoying. We switch between accounts all the time and everytime it crashes I lose a bunch of info from my account. Can anyone help me understand how to fix this issue?
    After the reboot a window tells me that my system has recovered from a seriour issue (sounds much like Window$ to me...) and a crash report is show:
    Sun Nov  3 11:03:50 2013
    panic(cpu 3 caller 0xffffff8022edc19e): Kernel trap at 0xffffff80231d38ae, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000170, CR3: 0x000000042a49c043, CR4: 0x00000000000606e0
    RAX: 0xffffff8046d5f590, RBX: 0x0000000000000000, RCX: 0x00000000031f0000, RDX: 0xffffff8044427800
    RSP: 0xffffff81f4343870, RBP: 0xffffff81f4343880, RSI: 0x0000000000000000, RDI: 0xffffff8044427800
    R8:  0xffffff80655b0c00, R9:  0x0000000000000000, R10: 0xffffff81f4343780, R11: 0xffffffffffffffff
    R12: 0xffffff80655b0c00, R13: 0xffffff80461be808, R14: 0x0000000000000000, R15: 0x0000000000000002
    RFL: 0x0000000000010246, RIP: 0xffffff80231d38ae, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0x0000000000000170, Error code: 0x0000000000000000, Fault CPU: 0x3
    Backtrace (CPU 3), Frame : Return Address
    0xffffff81f4343500 : 0xffffff8022e22f69
    0xffffff81f4343580 : 0xffffff8022edc19e
    0xffffff81f4343750 : 0xffffff8022ef3606
    0xffffff81f4343770 : 0xffffff80231d38ae
    0xffffff81f4343880 : 0xffffff7fa37fcf61
    0xffffff81f43438b0 : 0xffffff7fa37fd6a8
    0xffffff81f43438f0 : 0xffffff80231b38f4
    0xffffff81f4343950 : 0xffffff80231bc5e4
    0xffffff81f43439a0 : 0xffffff80231bc2e5
    0xffffff81f4343a00 : 0xffffff80231ca2d1
    0xffffff81f4343f50 : 0xffffff802323de23
    0xffffff81f4343fb0 : 0xffffff8022ef3e06
          Kernel Extensions in backtrace:
             com.webroot.driver.SecureAnywhere(104.0)[4516877C-BD60-3F95-93D2-D2A9EC8F0A00]@ 0xffffff7fa37fb000->0xffffff7fa37fffff
                dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa3776000
    BSD process name corresponding to current thread: loginwindow
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000022c00000
    Kernel text base: 0xffffff8022e00000
    System model name: iMac12,2 (Mac-942B59F58194171B)
    System uptime in nanoseconds: 196008980876705
    last loaded kext at 71419521029131: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7fa5341000, size 20480)
    last unloaded kext at 71479557418411: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7fa5341000, size 16384)
    loaded kexts:
    com.webroot.driver.SecureAnywhere          104
    com.logmein.driver.LogMeInSoundDriver          1.0.0
    com.apple.filesystems.smbfs          2.0.0
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.14.11
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.kext.AMDFramebuffer          1.1.4
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.AMDRadeonX3000          1.1.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.driver.AppleIntelHD3000Graphics          8.1.8
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.kext.AMD6000Controller          1.1.4
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleIntelSNBGraphicsFB          8.1.8
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleIRController          325.7
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.AppleUSBCardReader          3.3.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AirPort.Atheros40          700.74.5
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.kext.AMDSupport          1.1.4
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.driver.AppleUSBHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0

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  • HT4009 How can I file a complaint when an in app purchase didn't work but I still get billed?

    I have made in-app purchases for additional game content, I don't get what I bought but I still get billed for the purchase. When clicking the link in the reciept about "report a problem" I just get directed to the general Apple site.

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

    Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

    If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off'

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