TS1702 I cannot acces the apple store if any application before I can download
How to resolve my problem
I cannot acces apple store
Your question in combination with all of the tags that you are showing makes this difficult to understand for me anyway. Exactly what are you trying to do? Are you trying to access your own App Store in your own country?
Similar Messages
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Please, from where I can download iTunes on my iPad 2? With my current iTunes I cannot acces the iTunes store. Thanx.
Not all content types are currently available in all countries - a list of what is available where is shown on this page : http://support.apple.com/kb/TS3599 . If you are in a country where you can't currently buy music and films / tv shows from Apple, then are there other music / film purchase download sites that you can use ? You can also copy your own CDs via your computer's iTunes and sync them to the iPad.
The Download tab will show any outstanding downloads that you have - if there isn't anything waiting to download then you will get the Terms and Conditions link. -
We are using apple tv to try to access our itunes account on the computer. We see our library of music but when we click on the song it searches for a long time and then says that it cannot access the itunes store. Any ideas on what we are doing wrong?
Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router.
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore) -
I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.
Nothing happens. iTunes just hangs up every time, saying "Accessing iTunes Store." It does that for a very, very long time, then nothing. Here is what happens when I run diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host> -
Good Evening, I bought a Mac Book Pro in Miami and = with Apple Care thatwas recorded in the Apple Store - Lincoln Road. Now I can not get access toApple Care here in Brazil. Someone tell me what happens? Please help mesolve this problem.
Call Apple Care
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I cannot launch the app store from any device
i cannot launch the app store from any device.
Well, mind showing us a screenshot of what happens?
Does iTS at least work? -
I forgot the answers to the security questions and need it to buy things from the apple store in my new iPhone, how can I resolve it?
Thank youIf you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
i recently upgraded to ios 6. my apple id was created while i was in india. now i am in singapore. the apple store is not allowing me to upgrade/download apps. i get a "change ur store locaton to in india" msg.. how do i do it?? pls advice
Change country to India
1. App Store>Featured>Apple ID (at bottom of page)
2. Tap on Apple ID>View Apple ID
4. Enter your password
5. Country/Region>Change Country or Region -
How can I use my Ipad in a hotel that only has ethernet connections? The Apple store clerk told me that travel express won't work in my hotel unless I also have a computer.
The issue with the Airport Express (or any of the Apple routers) is that you need the Airport Utility to configure it. Airport Utility works on OSX and Windows, but not on the iPad (or iPhone or iPod Touch.) It will work, if you can preconfigure the Airport correctly ahead of time, but you'd be stuck if you did need to reconfigure while at the hotel.
You can use most any other router that is configured with a web page, which means you have a chance of configuring with Safari on the iPad. If you want something somewhat portable, I use a "travel router" made by D-Link. The current model is the DAP-1350. Other companies make similar travel routers, but I have no experience with the others. -
We use a Canon MX340 series printer/fax/scanner. My husband has his PC hooked to it and my daughter prints wirelessly from it with no problem with her non-Mac laptop. I have trouble printing. Often it does not print and I have to delete the job from the queue. Other times it will print OK but two-sided printing is always grayed out in my printing options. When I took it to the Apple store and printed on their network (selecting their printer) the two-sided option was available. Makes me think the printer is set up wrong, but I am not certain. A fw times at home when trying to print I got an error message about incompatible fonts, but it printed anyway after deleting the job and starting over. Does anyone have any ideas? Thanks
OK, just an update.
Two years into this, I still find I can only do full duplex printing by using Windows XP running inside of VMWare. I've had occasional, ephemeral luck with duplex printing, but nothing long lasting.
I've tried this in Tiger and Leopard (now at 10.5.6), and I've had this issue with Canon printers MP780 iP4300 and MP610, direct connected to my Core2Duo 17" MBP. I also have this issue when printing over a network, but that's a much harder problem to solve.
Currently, this is my #1 most pressing issue for my Mac, because not being able to print from a computer when you print a lot is a really big drag, and using VMWare all the time is also a really big drag. Other people posting seem to be able to print in Duplex using the very same printers. What could be wrong with my MBP? I see the duplex box option, but most of the time it's grayed out as if my printer doesn't support duplex.
I've tried direct selecting printer drivers from the system preferences, but nothing seems to have an effect. And this is off of a clean Leopard install.
My wife now has similar problems with her new MBP - the Canon print drivers (CUSP & non CUSP) aren't allowing the Duplex box to be checked.
I am willing to pay good money to anyone who thinks they can fix this problem.
Thank you,
- Jeff -
I added compressor form the apple store but Quicktime qill not play video files tha tthe compressor description says it will play. Suggestions?
I've deleted all the .wma files. I used "Switch" to convert all my music to .aac. When I first bought the macbook I'm using, I hooked up my external backup disc and copied all my music to the macbook. All the music was ripped over the years in .wma format. So I have a folder named "music". Under that folder, I have a folder named "CDs". Under the "CDs" folder I have all teh folders for each artist of the CDs I ripped, and then under teh artists' folder are teh album folders. I think it is represented like this (example for my dropkick murphys cds): music>cds>dropkick murphys>going out in style.
So I first drag and dropped the entire "CDs" folder.....nothing
Then I draged the album folder.....nothing
Then I dragged and dropped the individual .aac song......nothing
Thanks for the help. -
Just before the problem occurred, a message appeared, "Your request could not be completed. The item you've requested is not currently available in the US store." Has anone had this problem, and if so, how did you solve it?
I have the same problem. Everything else in iTunes works fine, but when I go to the iTunes store, I just get the blank page labeled "iTunes Store." I don't get an error or anything, it just stops there. Or, like today, I tried to download a digital copy of a movie, and I got as far as having iTunes try to connect to the store again, and the little box came up with "Connecting to the iTunes Store" title, and the little green dots running across to tell me that it is still trying to connect. That box just sat there and ran for 4-5 minutes, to no avail. Also, and I don't know if it is connected to this issue or not, but AppleMobileDevice.exe kicks in everytime iTunes starts and ***** up 99% of my CPU. And if I end that program, then iTunes starts using the 99%, even though it isn't doing anything. I've had this problem for at least 3 or 4 months. I hope someone comes up with an answer; iTunes is losing my business, as I cannot shop or browse or anything.
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Error (-3212) cannot access the apple store via itunes
Hello
I'm not a machead, but my daughter is and she is struggling to use iTunes on our 4 year old HP desktop. I tried to figure it out, unsuccessfully. I subsequently spent about two hours - getting thru to, transferred around and disconnected, back and forth - and finally speaking to some fellow half way around the globe at the Apple Support Line. He asked me a few basic questions and suggested that I uninstall all of the apple software as well as Quicktime, and install the newewst version. Spent another hour messing with that and a couple of restarts later - It's the same.
iTunes works fine, as it did before. But when you click on the iTunes Store, I get this error message "iTunes could not connect to the iTunes Store. An unknown error occured (-3212). Make sure your network connection is active and try again"
The connection is fine - Qwest DSL - very quick!
I walked thruough the recommendations from the help menu - to no avail!
Any suggestions?
Thanks for any help!
BrianI am having the same issue, I get a message that says the same thing. I have tried every thing to fix this, please help. Here are my diagnostics.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
TOSHIBA Satellite A105
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2007-12-29 23:47:44.
Video Display Information:
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {846FBFCB-E1C3-4B28-9E8A-FEC4CDCDBE47}
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Dec 29 18:13:17 2007
Lease Expires: Sun Dec 30 18:13:17 2007
DNS Servers: 192.168.0.1
192.168.0.1
205.171.3.65
Adapter Name: {55092A5E-F7CC-4835-A630-30420B2826D5}
Description: Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Dec 30 18:13:17 2007
Lease Expires: Sun Dec 30 18:13:17 2007
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 100.226.36.148:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out. -
HT1349 I cannot access the itunes store from my pc, since I can access my browser, I am online.
I have tried to access the itunes store from my pc several times, but it just locks up. I downloaded a more recent version of itunes, but that had no effect.
Since I can access the internet through my browser and my computer shows everything is online, I am stumped. Can anyone suggest something?
ThanksClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
When trying to print any kind of document on my wife's Mac Pro, the File>Print Command will not work. She just downloaded an update to Microsoft Office and the problem began after that, but it also applies to other non-Microsoft Applications. However, the print function does work when you use the printer icon in any of the applications. She has OS X 6.8 and an HP Photosmart printer. Thank you for any thoughts.
Did your wife also apply the Feb. 2 Security Update 2012-01 v. 1.0 from Apple? That update contains a bug which disables printing and some other functions in applications that were originally written for the PowerPC processor and which require Rosetta to run on Intel Macs. Fortunately, yesterday Apple released v. 1.1 of the update, which resolves the problem. Run Software Update again to install the revised update.
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