TS1702 I did not buy the cliff ap but was charged.

I was charged an ap that I don,t even remember ordering it. What do i do.

Hi ...
Help here > How to report an issue with Your iTunes Store purchase

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I have FCPX 10.0.0 I'm trying to install updates. It's not allowing me to do this. The App Store says I did not buy the FCPX from the App store. Which I did. Can anyone help me figure out how to update my FCPX?

I have FCPX 10.0.0 I'm trying to install updates. It's not allowing me to do this. The App Store says I did not buy the FCPX from the App store. Which I did. Can anyone help me figure out how to update my FCPX?

Hi , a similar thing happened to me with another piece of software .. it was then that I realized I have two accounts .. I have no recollection of setting up two but it seems I did somewhere along the line.. I have jimkells and the second is [email protected] .. so when I logged in as the other acc there it was and I was able to update .. could it be FCPX was bought on another user account ??
Jim

I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly

I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly to help me. I have the receipt, and you can look to see that the program was never used. It would be great if you could just send me another copy of the software. Thank you very much.
Marc

Download from Adobe's website
Win: Adobe - Lightroom : For Windows
Mac: Adobe - Lightroom : For Macintosh
Install then enter your serial number when prompted.
I have the receipt, and you can look to see that the program was never used.
The receipt is only of use to B&H. Adobe will have no record of it.
If you quote an Adobe Lightroom serial number then Adobe can confirm if that serial number has ever been registered. That step should not be required at this stage though. Just install the software.

My new 7th gen NANO cannot be connected on either my Windows 7 or VISTA PCs. I have updated to ensure I have the latest iTunes version. When connecting I did not get the setup screens but the NANO assumed the identity of an older IPod. I have reset

I am having problems setting up a new 7th gen IPod NAN or both my Windows 7 and Windows Vista PCs. When first connecting I did not get the setup screens and cannot sync existing media. The NANO assumed the name of a previously installed IPod touch and resetting does not clear this name. I have tried uninstalling and reinstalling iTunes.updating driver software and resetting the NANO without any success

Purchased as new at Best Buy. As far as I know it was noever formatted prior to my purchase

My ipod 4th gen screen kept jumping this morning. Had to do a restore on it and it is working fine now. However, when I did the restore it did not load the Nike app that was factory installed on my ipod. I use this app daily. Any idea how to get it back

My ipod 4th gen screen kept jumping this morning. Had to do a restore to factory conditions and it is working fine now. However, it originally had a factory installed Nike+ app on it and it did not install with the restore. I use this app daily with the running chip to log my workouts. Anyone know how to get this app back from Apple? Loading the Nike app from the app store is not the same thing as you need gps running continually for it to work (as with an iphone). Can't have that with my ipod unless I'm connected to wifi. Help?? Thanks.

If you go to Settings do you see an entry for the Nike app? There is no way to delete or hide that app?
Have you tired using the Spotlight search? Maybe you just can't find it.
Next would be to restore a gain. First from backup then next to factory settings/new iPod.
The Nike app you can download/install
Nike+ Running for iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad on the iTunes App Store
Does work on the iPOd. You just do not get all the information that GPS/cellular connection can get. You will still be able to get distance/footstrikes like the installed app an you do not need the shoe sensor.. It uses the built-in sensors on the iPod

HT204088 i did not buy anything today and i was looking at my bank account and see a 5.64 dollar charge why do i have this charge?

why am i being charged for something i did not buy

Hi alisia,
You must be aware that just because you see a charge on your account today, it does not mean that the charge was actually done today. If it is an iTunes charge, I can tell you from experience, it often takes several days before they show up....
GB

Why OS X Mountian Lion did not download to my Macbook but they charge it to my credit card.

i have purchased OS X mountain lion online but it did not download to my macbook and it was charged to my account.How can i recover or redownload this app without getting charge again???

Go to the App Sstore, click on Purchases, and click on the ML item and continue the download.

What can I do if iTunes did not download the song completely but thinks it did?

I have no clue what happened, but I bought an album off iTunes and it said the download was complete, but when I try to play the songs, they cut off midstream and it won't let me re-download them. Not every song cuts off, only a select few do, but it also won't let me convert them to AAC version files.

I figured out a solution. It's a really long process, but if you want the music you paid for, it's worth it.
1. you have to delete the songs that don't play all the way through off you computer.
2. go to purchases under the store category on your side bar.
3. at the bottom right hand corner there is a thing that says download previous purchases, click on that
4. click all songs or just find the ones that didn't download correctly by artist.
5. when you find the song, if and only if you already deleted the song, it will have an arrow on the right hand side. That is what you will press in order for the song to begin redownloading. I would suggest only downloading one song at a time.
6. after the download is complete listen to the song to make sure it plays all the way through this time.
This worked for me, but ONLY if you delete the songs first. otherwise it will not let you redownload them.

HT1212 My Ipad is disabled.I did not enter the wrong code,it was doing it all by it self

Ipadmini is disabled after it entered codes all by it self. How do I enable it

recovery mode
open itunes on computer
plug cable into computer not iOS device
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808

I have made an in-app purchase, but did not receive the item.

I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
Thanks in advance,
Gordon

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

I brought a new Mac book air but did not buy iWork apps ( pages, numbers and keynote) now that I have downloaded OS Maverick will I get these apps free to download? Because when I visit the store it still has the buy option with the price listed

I brought a Mac book Air this September. However I did not buy the apps pages, numbers and keynote. I was
Delighted to hear these apps are free - however when I tried to download them from the
App Store - I still find the buy button with the price.
So will these apps be free

Hello there, Anilkr.
The following Marketing Page reviews the requirements for upgrading those Applications for free:
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

Bought from Amazon, Phone Broke, now Blackberry Site says I did not buy it from Amazon

I bought a Blackberry Classic from Amazon new in December. Sadly, it broke. When I go to Blackberry site to register for warranty repair, the site tells me that, based on the PIN, I did not buy the phone from Amazon. I have proof that I did with the dated order number.
How can I contact Blackberry???

I suggest you go back to Amazon and register with them for a Warranty Repair. If they will not repair it and instead direct you to BlackBerry, get Amazon to give you the BlackBerry contact details. Good luck!

I did not buy on itunes and was debited from my account on 13-06-2013 £7.35 why

i did not buy anything on itunes and was debited from my account on 13-06-2013 £7.35 why?

Hello jmexia
If you are seeing a debit that you are unaware of, look at your purchase history to see if that debit shows up. If it does and it was not you then there is a report and issue for that purchase option.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT4528 i am having problems since downloading ios8. app freezing, display orientation locking up, calls coming into multiple phones associated with same apple id. Anyone else having these issues? i did not download the update

i am having problems since downloading ios8. app freezing, display orientation locking up, calls coming into multiple phones associated with same apple id. Anyone else having these issues? i did not download the update

No. But thank for asking.

Photoshop elements 13 bought online and downloaded but won't open on my new mac book pro--says windows based and not supported --Did I buy the wrong one?

I bought elements 13 online. I was able to download it but not open it. I looked for a mac version before I bought and did not see one. Did I buy the wrong version?

Amyrice did you purchase Photoshop Elements 13 from Adobe directly? If so then you may have a multi platform license. You can find your registered serial number under your account at http://www.adobe.com/. Additional details on how to locate your registered serial number can be found at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If you need to download the installation files for Mac OS then you can download the trial from Adobe - Download free trial version Adobe Photoshop Elements 13 | Adobe.

TS1702 I did not buy the cliff ap but was charged.

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