TS1702 I downloaded a free app but was charged USD1. Wonder why?

How do I submit a complaint to Apple?

If you update your billing information, the iTunes Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information. It will be credited back to your account later.
http://support.apple.com/kb/HT3702

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Just downloaded a free apps, but it charged to my credit card, why?

Just downloaded a free apps, but AppStore charged to my credit card, wanna find out what is it for?

Usually it swips $1 for your credit card.
In case you have accidentally purchased anything, you will have a receipt within a couple of days to your mail id. You can reverify the purchase, if any.

HT4009 Hi! I tried downloading a free Apps, but was unsuccessful. Message says:"you must switch to the Singapore setting to purchase this apps". Someone please help me!

I attempted unsuccessfully to download a free programme from the Apps Store. The message says: "your a/c isn't valid for use in the US store. Please switch to the Singapore store". Appreciate some assistance please.

See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311

I trying to download a free app but it says my method patient was declined

I trying to download a free app but it says my method patient was declined

What type of payment method are you using?
iTunes store accepted forms of payment
http://support.apple.com/kb/HT5552
Is this a new account? Even though its a free app the account holder needs to be verified by a verifiabel payment method. Once the account is created, you can remove the info.

I'm trying to download a FREE app but it is asking me for billing information. WHY??

Im trying to download a FREE app but it keeps asking me for my billing information. This makes no sence becasue the app is FREE!
help please

Apple set up the App and iTunes store to require a valid payment method evn for free apps.
You can however set up a new App store account withut a credit card. That account is only good for free apps.
Create an iTunes App Store account without a credit card

I want to download a free app but, when I'm about to finish it, it says that I have a problem with the billing and that I have to provide valid credit card info to continue...

The thing is, I've never used my credit card to buy a thing on the app store... and when I go to the purchase history, there's nothing...
I've tryied to change credit cards, and I always calls invalid, that I've got the numbers wrong... but I've put them right...
what should I do?

Hello Snoweagle57,
It sounds like you are trying to download a free app, and when prompted to enter a credit card it is declined. I would use this article to go into iTunes and change your payment method to None:
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/ht1918
If you are unable to select None, the following article may help you determine why:
Why can’t I select None when I edit my Apple ID payment information?
http://support.apple.com/kb/ts5366
Thank you for using Apple Support Communities.
Take care,
Sterling

I started to download a free app but it's too big to load without connecting to wifi. I want to delete it. Can anyone tell me how to do it please?

I tried to download a free app. It came up with an error message saying it was too big to download and that I need to connect to WiFi. The icon is still displayed and I can't delete it (I've decided I don't want it. Can anyone tell me how to delete it - there's no x displayed on the icon. Thanks

Hi stripers
You will either a) need to connect to WiFi and complete the download or b) dock your iPad and remove it from the apps list once synced (your iTunes will more then likely want to complete the download first also, which you may be able to cancel in the downloads section).
Regards
Damon

I am trying to download a free app but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option then is to hit OK, which achieves nothing. How can I connect?

I am trying to download a free app to my iPhone 4, but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option is to hit OK which achieves nothing. How can I connect to the store?

Might be help for you here > Can't connect to the iTunes Store

HT2534 I am trying to download a free app but it then says itunes doesn't know me. I fill in my details but it says the card I won't use is not acceptable. Do I have to go and buy an itunes gift card to put in the details so I can download something that

I have just received an ipad and trying to find my way around. I have created an apple id and I want to download a game that is marked as free. However it comes up with a box for me to fill in my visa card details which it then rejects. What do I have to do to download a free app. Any help would be hugely appreciated, thanks.

Create a iTune and App Store account without credit card
1. Go to App Store and select a free app
2. Tap INSTALL APP
3. Create New Apple ID
4. Confirm Your Country
5. Agree with Terms and Conditions
6. Fill in your Apple ID and Password (must be a valid email address)
7. Create and answer your secret question e.g. What is the name of my dog?
8. Select NONE for Payment Method
9. Fill in Billing Address i.e. your address
10. Submit application for new Apple ID
11. Wait for verification email
12. When email arrive, verify your account
13. Start downloading your free apps

Downloading a "free" game but incurring charges

Since August 2012 we downloaded 3 "free" games but were billed for that downloading. In the past before a charge was posted into the account a request for my password will appear before the downloading process, however in the last 3 occassions mentioned no such a request was made. Have the terms and conditions of use change this process?. If the game is listed as a free applications why we have been charged?. Thanks.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Have you received iTunes receipts that confirm that you were charged for the free games? Do charges appear on the invoice available in the Purchaase History section of your account when viewed in the iTunes app on your Mac? Have you confirmed with your bank that your account was debited for the game?
When there is a bank card listed in your account information, even with a free game, the iTunes stores and the Mac App Store will often verify the account with a small debit that later drops from your account's pending charges section because Apple does not complete the charge.

TS1702 I have paid for apps before but I am trying to download a free app but it asks me for bank details and I give my details and it says my security card number is wrong? How can that be when I have paid for apps before

Please help me. I can't seem to download free apps anymore it says my billing details are incorrect. But I have clearly hot apps before

This link should help you with that:
http://www.apple.com/support/itunes/contact/

I tried to download a free magizines but was unable to as it said I had restrictions on.in settings it was on ,I never set it so don't have a password to disable it.Can anyone help.

I Tried to download a free mag on my ipad,it refused as it stated restrictions on.I never set up restrictions but it is switched on in settings and needs a password.I have made 3attempts but unable to switch it off.Any suggestions?

Looks like somehow, Restrictions was turned on - likely in the iTunes Store - Use Parental Controls in iTunes to set content restrictions - Apple Support
About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
As the code required can be different from the iPad passcode, you may need to contact the iTunes Store Apple employees
iTunes Support - Country Selector
another path for help there:
Store Group - Contact Us - Apple Support
ÇÇÇ

I'm trying to download a free app but it says it needs to review my I'd then asks for billing info wen I put details in it says payment method not excepted its a free app

Wat to do

What type of payment method are you using?
iTunes store accepted forms of payment
http://support.apple.com/kb/HT5552
Is this a new account? Even though its a free app the account holder needs to be verified by a verifiabel payment method. Once the account is created, you can remove the info.

I download a free game but you charged me for it. Can I know why?

I downloaded free game but apple store charged me for it. Can I know why?

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I wanna download some free apps but it says your apple id hasn't been used in the app store so Then I try to log in there but it says the same thing

Please help me login so I can diwnload some appa
Thank You!!!!!!!!!!!!!!!!!!!!!

By following the instructions in the link I provided in my previous reply which is repeated below:
iTunes Store: Changing Account Information

TS1702 I downloaded a free app but was charged USD1. Wonder why?

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