TS1702 I have been charged for something I did not purchase twice on the same day! I would like to speak with a human not a computer! I am considering canceling my itunes account. I need to speak with a human

I need help with my account! I need to speak with a real person!
<Edited By Host>

http://www.apple.com/support/itunes/
We're all just users here like you. It's also a very bad idea to post personal info like your phone number on a public board like this. (I've referred this post to a Moderator to have it edited out for your security)

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TS1702 i have been charged for things i did not purchase

i have charges in my email on things i have NOT rented bought and i cant reach a live person u make it impossible to track and work with apple with basically NO customer support! please help zero dk 30 is one i have never looked for and i bet there will b more please contact me.
<Personal Information Edited by Host>

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I have been billed for something I did not purchase.

can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

HT1689 Who do I contact if I have been charged for something I haven't purchased?

I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out?

I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 I HAVE BEEN BILLED FOR APPS I DID NOT ORDER , ANYONE ELSE EXPEIRENCED THIS?

I HAVE BEEN CHARGED FOR APPS WHICH SHOULD HAVE BEEN FREE, THIS HAS HAPPENED TWICE NOW, I FEEL MY DETALS ARE NOT AS SECURE AS APPLE MAKE OUT, HAS THIS HAPPENED TO ANY ONE ELSE? HOW DO I REMOVE MY CARD DETAILS? I FIND THE WEBSITE VERY CONFUSING AND UN HELPFUL.

Go to www.apple.com/store . In the right upper area, directly under "support" you should see a link for "account". Select "account home", and sign in with your Apple ID. You can access are your billing information here.
If you are looking for a refund for the purchases, you must request this from the support web site for the itunes or app's store. Just state you feel these were fraudulently purchased.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

I have been charged for apps i did not download

I have been charged for apps Idid not download.

This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

HT4528 I believe I have been charged for something that was not meant

How do I ask to void a purchase made by mistake

All sales are final, but you can try contacting the store support staff at http://www.apple.com/emea/support/itunes/contact.html who are very good at helping with these issues.

TS1424 i have been charged for something that i did not purchase

i have been charged for something that i did not purchase

Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was charged for something I did not buy on I tunes how do you fix this

I have been charged for something from I tunes which I did not purchase actually 2 things

iTunes Store: What to do if your account has been compromised

HT204266 I was charged for something I did not purchase. How do I get credit?

I was charged for something I did not purchase. How do I get credit?

http://www.apple.com/support/itunes/contact/

I am being charged for something i did not purchase

My checking account shows I have been charged 58.74 on a debit card transaction to the apple itunes store on dec. 26 there is no description of what was purchased nor did I recieve email confirmation about any purchases on any of my devices. Checking all of my accounts did not find any purchases for that ammount or for that time period. What do I do?

The first thing to do is to change your password to your iTunes Store account immediately, in case someone has access to it. Then call your bank and report the fradulent charge. Finally, you can notify the iTunes Store via their web form:
http://www.apple.com/support/itunes/contact/
though with no record of any such purchase in your Purchase History, it would seem more likely that this transaction did not actually go through your iTunes Store account but rather was a mistaken or fake transaction sent directly to your bank in which case there's little or nothing Apple can do for you.
Regards.

TS1702 I have been charge of something i didn't puchased

Hello there,
I have been charged something called luxembourg 3 times and i do not know what it is. I recently bought an iphone and i know that i have tried to purchase some coins for a vitral pet that i downloaded call kozmos. But the application did not refresh me with more coins. I did try it a few times and still no luck. So i'm woundering if i have been charged 3 times for this reason.
Many Thanks,
Jessica

Check your purchases by following this article:
http://support.apple.com/kb/HT2727
If you can confirm that the purchases are not yours, you should be able to hit the report a problem... if that doesn't work, you can Contact iTunes Billing through expresslane.apple.com

TS1702 I've been charged for two apps from Big Fish twice. Once on original purchase then again on download due to reset. Apple have refused refunds and to talk to me, even though I have ALL receipts. These are IDENTICAL items and editions of the items.Th

I bought Mystery Trackers The Void FULL edition in April, and Redemption Cemetery Curse of the Raven HD in March. I have receipts for both. Recently I've had to download apps due to a reset. As usual when you buy an app you don't pay for it again if for any reason you need to download again.....WRONG! Apple charged me full price for both in my next invoice. I emailed to point out their mistake and they said that they were different apps, oh they were not free, oh they are not included as products that can be downloaded again, oh there is different type of apps you can/cannot download again..........
It got to the point I called them, 2hrs 40 minutes later, the technician on the phone, after many minutes of background music, told me that no one in customer service wanted to talk to me as they had decided I wasn't getting a refund, so they had no intention to talk to me. They said that The void, full unlock, is different from The Void Full edition....well it's the same, only diff is one is purchased from within the free version and the other direct! Also when I was in the process of downloading the iPad screen banner came on as said...this download is free as you have already purchased...yet Apple saw fit to charge.
Redemption Cemetery Curse of the Raven Collectors Edition, is somehow different from Redemption Cemetery Curse of the Raven Collectors Edition! As Apple charged me again for this also, considering the screen also said, this will be free as you have purchased already.
I am so disappointed that Apple quite obviously charged me twice for both, sent me several emails with stupid excuses why, then would not talk to me on the telephone, leaving me only with a member from technical services telling me they won't budge on the refund and gave me other excuses. I wonder if they do this with everyone, imagine how much money they make on the side. I am looking to take this further, it may only be $13, but it was stolen from my account.

I bought Mystery Trackers The Void FULL edition in April, and Redemption Cemetery Curse of the Raven HD in March. I have receipts for both. Recently I've had to download apps due to a reset. As usual when you buy an app you don't pay for it again if for any reason you need to download again.....WRONG! Apple charged me full price for both in my next invoice. I emailed to point out their mistake and they said that they were different apps, oh they were not free, oh they are not included as products that can be downloaded again, oh there is different type of apps you can/cannot download again..........
It got to the point I called them, 2hrs 40 minutes later, the technician on the phone, after many minutes of background music, told me that no one in customer service wanted to talk to me as they had decided I wasn't getting a refund, so they had no intention to talk to me. They said that The void, full unlock, is different from The Void Full edition....well it's the same, only diff is one is purchased from within the free version and the other direct! Also when I was in the process of downloading the iPad screen banner came on as said...this download is free as you have already purchased...yet Apple saw fit to charge.
Redemption Cemetery Curse of the Raven Collectors Edition, is somehow different from Redemption Cemetery Curse of the Raven Collectors Edition! As Apple charged me again for this also, considering the screen also said, this will be free as you have purchased already.
I am so disappointed that Apple quite obviously charged me twice for both, sent me several emails with stupid excuses why, then would not talk to me on the telephone, leaving me only with a member from technical services telling me they won't budge on the refund and gave me other excuses. I wonder if they do this with everyone, imagine how much money they make on the side. I am looking to take this further, it may only be $13, but it was stolen from my account.

HT204088 i have been charged for something i didin't perchase

has anyone noticed charges on their credit card statement from itunes but you never purchased anything?

If you believe that your account has been hacked, then chamge your password and alert your credti card company - ask them about reimbursement.
itunes has no telephone suuport. If you would like to contact them, click Support at the top of this page, then click the link under Contact Us.

I have been billed for services I did not buy or I did not fully understand that how I would be billed.

I have been billed some USD 5,000 worth of credit card bill. It was by itune app's. Most are because of my son's games, which I was thought it was $.99 a piece, but before I know it, I have chalked up thousands of dollar in credit card. I cannot believe it.
I have a very different understanding of what update means. I thought update was free, because I already pay for the original app. It turns out the update is sometimes $10.00, without me knowing. I also found out app that I have already deleted still charge me by the monthly basis.
This is getting out of hand. I have to make a report but I did not know how. I felt I was sucked into a hole by iPad. iPad is a good device, but this model has been absued. Consumers should not be punished by all these merchants.
EH

See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

TS1702 I have been charged for something I did not purchase twice on the same day! I would like to speak with a human not a computer! I am considering canceling my itunes account. I need to speak with a human

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