TS1702 i have been charged for things i did not purchase

i have charges in my email on things i have NOT rented bought and i cant reach a live person u make it impossible to track and work with apple with basically NO customer support! please help zero dk 30 is one i have never looked for and i bet there will b more please contact me.
<Personal Information Edited by Host>

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Similar Messages

TS1702 I have been charged for something I did not purchase twice on the same day! I would like to speak with a human not a computer! I am considering canceling my itunes account. I need to speak with a human

I need help with my account! I need to speak with a real person!
<Edited By Host>

http://www.apple.com/support/itunes/
We're all just users here like you. It's also a very bad idea to post personal info like your phone number on a public board like this. (I've referred this post to a Moderator to have it edited out for your security)

I have been billed for something I did not purchase.

can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

TS1702 I HAVE BEEN BILLED FOR APPS I DID NOT ORDER , ANYONE ELSE EXPEIRENCED THIS?

I HAVE BEEN CHARGED FOR APPS WHICH SHOULD HAVE BEEN FREE, THIS HAS HAPPENED TWICE NOW, I FEEL MY DETALS ARE NOT AS SECURE AS APPLE MAKE OUT, HAS THIS HAPPENED TO ANY ONE ELSE? HOW DO I REMOVE MY CARD DETAILS? I FIND THE WEBSITE VERY CONFUSING AND UN HELPFUL.

Go to www.apple.com/store . In the right upper area, directly under "support" you should see a link for "account". Select "account home", and sign in with your Apple ID. You can access are your billing information here.
If you are looking for a refund for the purchases, you must request this from the support web site for the itunes or app's store. Just state you feel these were fraudulently purchased.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

I have been charged for apps i did not download

I have been charged for apps Idid not download.

This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

HT1689 Who do I contact if I have been charged for something I haven't purchased?

I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out?

I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204266 I was charged for something I did not purchase. How do I get credit?

I was charged for something I did not purchase. How do I get credit?

http://www.apple.com/support/itunes/contact/

HT1918 my bank acct charged for itunes I did not purchase

my bank charged for itunes I did not purchase

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

I am being charged for something i did not purchase

My checking account shows I have been charged 58.74 on a debit card transaction to the apple itunes store on dec. 26 there is no description of what was purchased nor did I recieve email confirmation about any purchases on any of my devices. Checking all of my accounts did not find any purchases for that ammount or for that time period. What do I do?

The first thing to do is to change your password to your iTunes Store account immediately, in case someone has access to it. Then call your bank and report the fradulent charge. Finally, you can notify the iTunes Store via their web form:
http://www.apple.com/support/itunes/contact/
though with no record of any such purchase in your Purchase History, it would seem more likely that this transaction did not actually go through your iTunes Store account but rather was a mistaken or fake transaction sent directly to your bank in which case there's little or nothing Apple can do for you.
Regards.

I have been billed for services I did not buy or I did not fully understand that how I would be billed.

I have been billed some USD 5,000 worth of credit card bill. It was by itune app's. Most are because of my son's games, which I was thought it was $.99 a piece, but before I know it, I have chalked up thousands of dollar in credit card. I cannot believe it.
I have a very different understanding of what update means. I thought update was free, because I already pay for the original app. It turns out the update is sometimes $10.00, without me knowing. I also found out app that I have already deleted still charge me by the monthly basis.
This is getting out of hand. I have to make a report but I did not know how. I felt I was sucked into a hole by iPad. iPad is a good device, but this model has been absued. Consumers should not be punished by all these merchants.
EH

See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

TS1702 I have been charged for an app. That I did not purchase. Bingo blitz was a free app and now I have been charged for it. How do I get my money back?

Hello I think I have put too much info in my question. I do however need help getting my money back. Thank you for your help.

There are a few apps with variations on 'Bingo Blitz' as their name, at least one of which is paid for and a couple of others, whilst free to download, then allow in-app purchases to be made within them (you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off').
If it's one of the free apps and you haven't made an in-app purchase within it then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4528 I believe I have been charged for something that was not meant

How do I ask to void a purchase made by mistake

All sales are final, but you can try contacting the store support staff at http://www.apple.com/emea/support/itunes/contact.html who are very good at helping with these issues.

HT3702 my card was charged for things i did not order

can u call me about my account
<Personal Information Edited by Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your phone number from your post.
You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Charged for items i did not purchase

i have money taken off my gift card but not make the purcheases

Check you purchase history to see what the charges are for.
If you believe that your account has been hacked, then change your password and let itunes support know.

Account Charged for Items I did not purchase

I was sent a receipt for a purchase on my account. Fortunately, I do not have a credit card on file, but my gift card that I had on file was almost cleaned out.
This is not a purchase I made. It appears to be for video games, which I never have ordered from iTunes. Furthermore, when I go to my account, these items don't show up in my list of purchases. However, when I look at my purchase history, the charge is there.
My first thought was that someone somehow got into my account - although my password (since changed) was a strong one - and made this charge. But, wouldn't they show up as purchases? Now I'm wondering if perhaps this is just some weird clerical error on the part of iTunes.
How do I have this fixed. I couldn't find anything helpful in the iTunes help area.

I have encounter the same problem
http://discussions.apple.com/thread.jspa?threadID=2641194&tstart=0
I sent an email to itunes support and wait for their answer.
The problem is does Apple will do something to stop these problem.
I see that other person has encounter the same problem with "hack" purchase.
Wait for apple answer...

TS1702 i have been charged for things i did not purchase

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