TS1702 I never answered a security question before and when I tried to answer the 2questipns they were wrong. How can they be wrong when I have not done this before?

Need help with security questions? Never answered them befor and now that I have the answers are wrong ? Where do I find the answers ?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

HT5312 I cannot answer my security questions. And don't have a rescue email address. What should I do?

I want to access my account and purchase a product, but it keeps asking me my security questions. And I don't know the answers! Is there any way other than this rescue email address that I can change my answers?!

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86674)

HT1911 I answer my security questions correctly and still can't access my account

What action can I take to access my account after I provided the answers to the security questions and the system says my answers are incorrect.
I know they are correct

You might want to get confirmation on the answers per http://support.apple.com/kb/HT5312 or by using the ExpressLane at https://expresslane.apple.com and then iTunes and iTunes Store. Might be worth changing them if they suggest doing that.

I CANT FIGURE OUT MY ANSWERS TO MY SECURITY QUESTIONS. AND IM TIRED OF ALL OF THE SECURITY STUFF.

I CANT FIGURE OUT MY ANSWERS TO MY SECURITY QUESTIOINS, AND ITS ******* ME OFF BECAUSE I HAVE HAD ITUNES AND AN IPHONE FOR YEARS NOW AND DONT REMEBER MY ANSWERS.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100799)

TS1702 had Roberts VII apps on my Ipad and after upgrading to OS6.01 the app is gone. How do I get it back without downloading it again?

lost Roberts VII app after upgrade to OS 6.01
don't want to download 1gig again.
where is the add gone and how do i get it back?

You should be able to authorise the account on that computer via the store drop-down menu at the top of it e.g. on a Mac (a PC should be similar) :
If you are on iTunes 11 on a PC then pressing Alt-S should open the Store drop-down menu.
But if you've managed to add it back into the Apps section of your iTunes library then isn't that account already authorised ?

HT201303 Using new computer so quite rightly have to answer ID security questions but I cant even click onto the page.? page..

I am using a new laptop and wish to make a purchase, quite correctly have been prompted to answer ID Security question but it is impossible to click on the page location to provide the answer...it's getting hard to spend my money with I tunes...help!

Also my computer wont let me get on icloud.

HT5312 I forget the answers to security questions.

I forget the answers to security questions. And I did not put my email. What I need to do

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97521)

HT5312 I forget the answer of security question. What i need to do because this example not help me.

I forget all of my personal information. I only remember my passworld. And i dont remember my answer of security question.

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(86211)

HT5312 ive forgotten my security questions, i wish to make a purchase on the apple store

ive forgotten my security questions , i wish to make an purchase on the Apple store , any idea how to get these ?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5731 I never answered any security questions, why do i need security verification in order to download songs?

I never had to answer any security questions in order to download songs before and i never set up any security questions
How do I bypass this feature?

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

HT201363 i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I

i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?

Dude same here

My itouch is asking me for answers to security questions that I never answered and it won't let me buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers.

My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.

See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities

HT201303 I never set up any security questions for my Apple ID and I was asked on the app store to sign in and answer my security questions. I never made security questions in the first case. I can't purchase anything without them. What should I do?

I never set up any security questions for my apple ID and I was asked on the app store to sign in and answer my security questions, I never made any in the first place and it came up with questions that I didn't know. I've already been in support and tried to reset them, but I have to answer the security questions in order to change them. Is there any way to find out what they are?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?

I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?

If you log into your account are you able to set them ? Go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side are you able to select the questions/answers ? If not then is there a reset link beneath the 2 questions ? (The reset link will only show if you have a rescue email address on your account.)
If not then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

TS1424 I am trying to purchase something from app store and it is asking me to answer 2 security questions that I never set up/answered in the first place? Has this happened to anyone else? How do i fix this or reset these security questions?

I am trying to purchase app from app store and its asking me to answer my security questions which I dont know because I never set them up in the first place! How do i get passef this or change it to reset my own security questions??

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88522)

TS1702 I never answered a security question before and when I tried to answer the 2questipns they were wrong. How can they be wrong when I have not done this before?

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