TS1702 I purchased a game but the App Store asked me to contact you to finish the transaction

I updated my billing info and it asked me to contact iTunes to finish the transaction

Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

Similar Messages

  • HT3209 I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

    I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

    You do exactly that.  Contact iTunes Support.  it could be as easy as the wrong address on the billing account.  But call them/

  • HT201272 Hello, I purchased pages yesterday and I took it off of my computer but accidentally took it off my purchases section in the app store. Now, if I go back to the pages site, it asks me to pay another 19.99. help! I didn't even get to use it.

    Hello, I purchased pages yesterday and I took it off of my computer but accidentally took it off my purchases section in the app store. Now, if I go back to the pages site, it asks me to pay another 19.99. help! I didn't even get to use it.

    There is nothing wrong with the OS update.
    Delete ALL your email accounts.
    Restart Playbook
    Put the accounts back and ensure they are all set with PUSH ON.  Manual (push off) will burn battery.
    Similarly delete your wifi connections and add back when required. 
    Turn off wifi is not connected to wifi. 
    Any "hunting for connection" in email or wifi will burn up battery.

  • Hello, I have downloaded os x mavericks, but download failed many times and file corrupted. Now i'm trying to download again but in app store its showing as downloaded and after hiding the purchase there is no unhide or re-download option. Plz help me.

    Hello, I have downloaded os x mavericks, but download failed many times and file corrupted. Now i'm trying to download it again but in app store its showing as downloaded and after hiding the purchase there is no unhide or re-download option. Plz help me. Thanking you in advance.

    If it is hidden, follow the steps in this KBase
    http://support.apple.com/kb/HT4928
    If you have it in the Applications folder, trash it before attempting a new download.

  • I can't rate or write a review for app on the app store. It allows me to write out the review but does not diplay my review after sending it. Can anyone point me in the right direction to get answer as apply refuse to reply or solve my problem. Thanks

    I can't rate or write a review for app on the app store. It allows me to write out the review but does not diplay my review after sending it. Can anyone point me in the right direction to get answer as apply refuse to reply or solve my problem. Ps thanks apple for ur ignorance

    I have the same problem with another TeamLava app, Fashion Story.

  • Aperture purchased from the App Store asking for Serial Number?

    Aperture purchased from the App Store asking for Serial Number?
    Has anyone seen this? I just updated the app and now I can't get in.
    I don't understand.

    First thing to try is delete the app. Open the Mac App Store and the status in the Purchases section should update to "Install". Click to download the full app rather than an update.

  • I bought a new ipad air but when i install the apps , all of them are gone , but i app store still are and says you can open it. But it can not open.

    I bought a new ipad air but when i install the apps , all of them are gone , but i app store still are and says you can open it. But it can not open.

    The apps available to you are dependent on your location. If you are not in the USA, then you cannot get the USA app store. Whilst you may think that is unfair, it has been a part of the stardard terms and conditions you agreed to when you setup the iOS device in question originally, as well as every time you click agree to the terms and conditions.
    This is done because of two things, firstly there are many legal and semi-legal reasons that an iOS app store download is available in one territory and not another, in addition to this, it also allows apple to provide language specific content, as well as team up with companies and organisations within individual organisations in order to provide you with exclusive offers, content, and information, which it would not otherwise be able to do.
    Rules for the iOS app store are also applied in varing forms for the music store, the books store, and the iTunes U content library.
    I can very much understand your fustraition, as someone who spent a considerable portion of his life, especially during the years he grew up, living in California, USA, but now living in London, UK, I too find it very fustraiting that you cannot always get the same content from one country to another, especially when most marketing for iOS apps originates in the USA these days.
    I hope this helps your query and helps to ease your fustraition. If you would like apple to be aware of your fustraition, rather than putting it onto a pubilc form which is on monitored in a very limited capacity, then you can fill in the form at http://www.apple.com/feedback where you can give your complaint straight to apple.

  • HT201400 i purchased a app and paid for it Djay the original now i want to put it on my ipad from my phone purchase and it only gives me djay 2 to buy in the app store i dont want djay 2 i want the one i have paid for Djay 1. cant find it anywhere on the

    i purchased a app and paid for it Djay the original now i want to put it on my ipad from my phone purchase and it only gives me djay 2 to buy in the app store i dont want djay 2 i want the one i have paid for Djay 1. cant find it anywhere on the store

    Developers control which versions of their app is in the store. If a developer releases a new version and pulls the old version then it will no longer be available in the store.
    If you sync the device that has the older app in ITunes on your computer and choose to transfer purchases,  you will then have your own saved copy of the app. Then, sync the other device and select to install that app from the list of locally saved purchases.

  • My new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

    my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
     Cheers, Tom

  • I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    In case you are not aware, Mavericks requires a high speed broadband connection.
    In the event you need to restore or repair the starutp disk, OS X Recovery also requires a broadband connection as noted here >  About OS X Recovery
    You can check your download speed here > Speedtest.net
    15Mbps or less, you may not be able to install Mavericks or use OS X Recovery.

  • How do you access updates to apps from the App store after changing to a new ID because the password on the old ID was changed and you don't know what it is now?

    How do you access updates to apps from the App store after changing to a new ID because the password on the old ID was changed by the former husband and you don't know what it is now?  And you set up your own new ID and account but can NOT access the updates, from the App store for the many apps that you already have, because they require that you sign in with that former now inaccessible ID and account and password?  Call it a problem of modern times and changing relationships, if you want to be charitable.

    So I guess it will only be new apps that I download that are allowed to give me their updates while 13 updates wait for me on an ID I can no longer access.
    Yes...  sorry.
    In the future, if need be, you can re download your purchases for free  >  Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Good rule of thumb is to back up your purchases regardless  >  Mac App Store: Backing up your app purchases

  • I need help please. I have 6 apps updates shown on on the upper right corner of the app store icon. When i tried to open the apps store and go to updates, the apps that need to be updated were not appearing therefore i have no idea what those apps

    I need help please. I have 6 apps updates shown on on the upper right corner of the app store icon. When i tried to open the apps store and go to updates, the apps that need to be updated were not appearing therefore i have no idea what those apps are so that i can update them. Please give some solutions please

    isthisonetaken wrote:
    I'm having this problem. It started yesterday. I have 2 updates, but when I open the App Store, they won't appear.
    Do you have apps purchased with a differnt AppleID?
    For example, mine shows 12 updates but only 2 show up as being available.
    The others are on my daughters account.
    I log out of my iTunes account and log in with hers and those updates show up.

  • When i try to connect to the app store i get a message a server with the specified hostname could not be found?

    When i try to connect to the app store i get a message a server with the specified hostname could not be found?

    No, its been never jail break this happens sometimes but sometimes it doesnt. And he is not in the U.S.A, and is using his iphone in another country. Can it be because of a modem or bad internet?

  • I cannot change apple id when the app store asks me to update anything

    i cannot change apple id when the app store asks me to update anything

    App Store products can only be updated by signing in to the store with the same Apple ID that was originally used to download them. You can't update anything, including your own purchases, as long as there are pending updates linked to the other ID.
    If you can't sign in with the other ID, you have to delete all the apps that are linked to it. If you don't know which apps those are, see below.
    1. Triple-click anywhere in the line of text below on this page to select it:
    kMDItemAppStoreHasReceipt=1
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    2. In the Finder, press command-F to open a search window, or select
              File ▹ Find
    from the menu bar. In the search window, select
              Search: This Mac
    from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
              Other...
    A sheet will drop down. In that sheet, select
              Raw Query
    as the criterion, then click OK or press return.
    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
    3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
    4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item by following the instructions in the Apple Support article linked above.
    5. Quit and relaunch the App Store.
    If you find these instructions confusing, ask for an alternative method.

  • HT4993 i am trying to install msnbc app from the app store and keep getting an error message.  The app will not install.  What can i do?

    i am trying to install msnbc app from the app store and keep getting an error message.  The app will not install.  What can i do?

    This is asked and answered many times each day.  The forum search bar is on the right side of this page.
    Disable your firewall/security software and try again.

Maybe you are looking for

  • My mac book air will not connect to the Internet

    I have a late 2010 MacBook air which has been connecting to the Internet by wifi until very recently.  It now connects to the wireless router but not the Internet, there is a alert saying there is no Internet connection.  My iPhone and iPad both conn

  • IMac DVD player crashes as soon as DVD is put in.  On Mountain Lion 10.8.2

    I insert DVD, and BOOM DVD player pops up with a really LOOONG error message.  I have had this iMac less than a month, and played a DVD on it last Friday perfectly fine.  Thoughts? This is what the error message states: Process:         DVD Player [3

  • Cannot type in textfield in Safari 5.1 (Windows)

    Hi, i find that i cannot type in textfield in the Flash content in Safari 5.1 (windows), but work fine in other browsers . The Flash player is debugger version 11.4.402.278. tested in my app, and also the following link: http://www.adobe.com/devnet-a

  • Contact person for vendor master data

    Hello, is there any other functionality for the contact person in the vendor master data apart from the merely infomation purposes? I mean, is it possible to use it, for example, for selecting a destination for the emails in the purchase orders, etc?

  • Disallow running multiple instances of the same web start application..

    on the client? I have an application that is launched on the client by clicking on the link to the JNLP file. The problem is that I don't want the application to launch twice if the user clicks the link twice. Is there a way to keep web start from ru