TS1702 I purchased consumer reports and have NEVER been able to view it

I have nver been able to view consumer reports on my ipad, tried everything, software update- I have also read where others have had the same problem and now  I am being charged for another renewal- **** I want my money back or credit from the first one.
advice? is there a compassionete human I can speak with regardijg this matter?

why haven't you been able to install and activate?

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