TS1702 I resently suffered from a concussion and I can't remember my security questions how do I reset them?

I want to download apps with my iPod but I can't remember my security questions.

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

I want to buy music but i can't remember my security questions, It says to reset it but the link is not there to reset. It says to contact ap support but I've tried both ways to contact and it says it isn't working.

I want to buy music but i can't remember my security questions, It says to reset it but the link is not there to reset. It says to contact ap support but I've tried both ways to contact and it says it isn't working.

The reset link will only show if you have a rescue email address on your account (an alternate email address is different). If you don't have one (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
How are you trying to contact Support ? You should be able to do so via the following :
Contacting Apple about account security : Contact Apple for help with Apple ID account security
Or if your country isn't on that page then use this form : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

HT5312 My rescue email address no longer exists and I can't remember my security questions. HELP

My rescue email address no longer exists and I can't remember my security questions. HELP

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102981)

My rescue email is no good any more, and I can't remember my security questions to change it. What do I do.

Please help me, my rescue email is no good anymore and I can't remember my security questions to change it.

I am assuming you are referring to your Apple account.
If you cannot regain access by yourself, the best solution is to contact Apple.
I suggest going into an Apple Retailer and requesting a password reset.
Hope it Helps!

HT1491 I bought a new iPod touch and I can't remember my security questions to purchase

I bought a new iPod touch and I can't remember my security questions to purchase anything

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(79027)

HT5577 I can't access my recovery email and I can't remember my security questions

Hi guys I can't access my recovery email and can't remember my security question what should I do now ??

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102957)

I have my Apple ID and Password but have forgotten the answers to my security questions, how do i reset them ?.

Hello i need some help, tried to ring the support desk but closed.
I have my apple ID and password but have forgotten the answers to my security questions. When i log into my Apple ID i get the same questions again to answer but do not have the answers. How do i reset them ?.

1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

HT5312 I Dont Have any Rescue email addresses and i can't remember my security questions , can anyone help me to get them back ???

i dont have rescue email and i cant remember my security questions , can anyone help me to get them back ?

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86526)

HT5312 My rescue email address is no longer valid and I can't remember my security questions answers. How can I reset my security information

I have money in my Itunes account, but have forgotten the answers to my security questions.
The rescue email address that was linked to my account is no longer valid and I can't access it any more.
How do I re-set my security questions and rescue email so I can purchase itemsvia my iTunes account?
Help?

You will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use.

I have been trying for 8 days and I can't remember my security question and it won't send me a email to reset! What do I do?

Help me please I need my account opened ASAP!!!!

Hi shineypence,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

HT5312 What if there is no option to click that says "send reset security information to..." ! And I can't remember my security question and as I've said no option to reset it through my rescue email although I have set it

I need to reset my apple I'd security question, and there is no option that says reset my security question through my rescue email

Click here and request assistance.
(76015)

I have a new computor and dont remember my security questions how do i get in touch with someone?

i have a new computor and do not remember my security questions, how do i reset them?

Contact iTunes Customer Support.
If these user to user technical support forums, certainly the contact information for iTunes customer support can be found with a little effort.

I have allowed my iTunes Match subscription to expire, because of a limited data plan so can't listen to music outside my house. My music files were removed from my computer and are inaccessible without renewing the subscription. How do I get them back?

I have allowed my iTunes Match subscription to expire, because of a limited data plan so can't listen to music outside my house. My music files were removed from my computer and are inaccessible without renewing the subscription. How do I get them back?

Hi,
I presume you deleted the original files as match would not have done so. Do you have a back up. If so, restore your music from that. If not, your will have lost all your music as this needed to be on your hard drive when you unsubscribed.
Jim

HT5312 I can't remember my security question and my id is United States and i am not from this place

I can't remember my security question and my id is United States and i am not from this place .
when i want send security question to my Email i cant find the link .
and i cant change my country becuse i have money in my accuont
i am sorry my english not good

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105664)

HT1918 I can't remember my security question's answers and I can't change them, and I wanna buy something from the store, it requires those answers, what can I do??

I can't remember my security question's answers and I can't change them, and I wanna buy something from the store, it requires those answers, what can I do??

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

TS1702 I resently suffered from a concussion and I can't remember my security questions how do I reset them?

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