TS1702 I tried downloading CAKE SHOP 2 @ USD 0.99. Although I had been debited twice, the game hasnt been downloaded. Appreciate if someone can guide me to claim refund for the second debit and have it downloaded at no extra cost.
I tried downloading CAKE SHOP 2 @ USD 0.99. Although my card has been debited twice, the game failed to download. Please advise how to proceed further?
Contact iTunes Customer Service and request assistance.
Apple Support iTunes Store Contact Us
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I bought the normal x plane thinking it was the hi definition version, I did not play the regular but bought the hi rev version to . I would like a refund so that I can buy another app with that money. I uninstalled x plane ( regular)
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours). -
I have downloaded a CD from the itunes store but it seems to keep downloading. how do i stop this and get a refund for the unwanted CD's
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I have a mac book pro and have already downloaded adobe flash player. However when i go to watch a video it says "Blocked Plug In". But my adobe is already up to date. Can someone help me to fix this so i can watch videos?
If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 7. Back up all data before making any changes.
Step 1
You might have to log out or reboot before a Flash update takes effect.
Step 2
In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
Step 3
If you're only having trouble with YouTube videos, log in to YouTube and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
Step 4
If you get a warning of a "blocked" or "outdated" plug-in, then from the menu bar select
▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Check Now. Quit and relaunch the browser.
If the warning persists, triple-click anywhere in the line below on this page to select it:
/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Open this folder as in Step 4:
/Library/Internet Plug-Ins
Delete the following item, or anything with a similar name, if present:
Flash Player (failing).plugin
You may be prompted for your login password.
Step 6
Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
Step 7
If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked
Allow (or Enable) plug-ins
Then click the button marked
Manage Website Settings...
if present and make sure that the website is not blocked for Flash.
Step 8
Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them. -
Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?
The_Tonmoy wrote:
I have no communication with my that friend :/ So it means i need to delete those apps? There's no other solution to update those apps?
No. purchases are forever tied to the apple ID used to buy them. Delete them and buy your own copies. -
I downloaded a film from ITunes in HD and had problems, I upgraded to the latest version of ITunes and have then downloaded the film again in SD on my Windows 7 computer, but I still can't get the film to play, any idea's what to do next?
I've been working at the same problem for hours now and it's really driving me crazy so any help would be greatly appreciated.It is working now. I no longer get the message about the item not being available in the US and I can access the store.
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I purchased Adobe Design Standard in June 1993 and have not downloaded it until now. when I click on the software on my account there is no download button. How can I download the software I purchased so long ago? I hope it is not money down the drain. Is there any phone number available so I can talk to an Adobe employee?
Which version of Design Standard are you asking about? I don't think any Creative Suite packages existed in 1993. I think the first CS came out in 2003.
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After I tried to update my iPod 4 to iOS 5, my screen turned to the USB cord pointing to the iTunes symbol. When I try to restore it, it says that the 3014 error has occured. I went to check for support on iTunes and I did download the latest version of iTunes (11.1.1). I tried to restore it again and the same error occured. I dont understand half of the instructions for the resolution of the 3014 error code so I did the instructions that I understood and nothing has changed. Please tell me how I can fix it.
Just what do you not understand?
Did you try:
Try to restore from another known-good computer and network.
Error 3014
This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I have OS X 10.6.8 on my mac and have just downloaded 10.7.4 (needed for imovie 11) but it will not update. What has happened to the downloaded update?
When you downloaded Lion from the Appstore (and paid 29$) you have 10.7.4.
After the download you will find it in the Applications folder: that is the installer ! The installer vanishes when used, thus if you want to make an installer disk (to avoid a later redownload), you should do it before you run this installer. You can use "Lion Diskmaker" for that (use a 8GB USB stick), http://www.macupdate.com/app/mac/39701/lion-diskmaker/ -
I bought an album on iTunes and 3 of the songs only play for 30 seconds. I have tried re-downloading the album 3 times and the problem has not been fixed. I would like some help please and thank you.
Artist: Imagine Dragons
Album: Night VisionReport it here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts or advice?
I found a solution that worked for me. Here is what I did and where I found it.
"Looks like I tracked down the problem, it worked for me so I hope this works for everyone else experiencing problems. Go to your Task Manager and locate the program APSDaemon.exe (Apple Push)..... if you see this executing terminate the program and then startup iTunes and it should come up fine. You will see afterwards that APSDaemon.exe (Apple Push) starts back up but this is fine as long as iTunes has already started.
I tried playing both music and syncing up my iPhone with no problems. Note if you shutdown iTunes again you will have to terminate the process APSDaemon.exe (Apple Push) again. Haven't had time to see what in the world Apple Push is but this appears to have corrected the problem so that you can at least use iTunes and sync any device that needs to be synced.
Hope that helps everyone!"
https://discussions.apple.com/message/16998456#16998456 -
I have lightroom 5.7 installed, and have just downloaded / installed Lightroom CC, but although lightroom 5 runs ok, Lightroom CC will not run, any ideas please.
What seems to be working for many users (myself included) is to sign out of CC and then sign back in. After signing back in, LR will run.
John -
HT4914 Can you stream itunes match to an iphone or does it have to download?
Can you stream itunes match to an iphone or does it have to download to the device? I do not have space on my phone and just want to be able to stream.
thank youDownload.
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i want to Download my entire collection from iTunes Match with just One click, Or somenthing like that, but i don't know if there is an option for that or if i have to download every album one by one
Welcome to the Apple Community.
Select all your content in iTunes and choose download from the contextual menu that appears when you ctrl-click on your selection. -
I downloaded a Trial version of Adobe Acrobat XI. Now the trial has runout and I've signed up for a subscription. However, my software still needs a serial number. How can I get a serial number for the installed software?
There is no serial number and you don't need one. What you need for a subscription is to SIGN IN within Acrobat, so it knows the subscriptions you own.
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