TS1702 I was double billed for an app. What do I do?

I was double billed for an in-app purchased They say it's in eligible for a refund. Now what?

http://www.apple.com/support/itunes/contact/

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I was double billed for the samer app how doI get credit

I was double billed for the same APP How do I get credit for the second purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hopr it works out for you (:

What do you do when you get double-billed for in-app purchases?

I am getting consistently double billed for in app purchases I have done for the Candy Crush Saga and Panda Jam. Who do I contact to discuss this issue? Doesn't iTunes have any responsibility for apps they are offering for sale on their store??

Apple does not police the apps unless there are serious problems with them and many complaints.
Contact iTunes support staff who have access to your account at: http://www.apple.com/emea/support/itunes/contact.html for help.

I was double billed for CC on 12/30/14.. Adobe less than helpful

I signed up for the creative cloud membership on 12/30, but there was a problem with your website when I tried processing my payment, and it told me to try again in a few minutes. So I did, and it went through. I then got a call from my bank with fraud alert because there were 2 charges for $119.88 that ended up going through. Because I told my bank that I didn't authorized 2 charges, they canceled my card and I'm having to deal with getting a replacement - which is an inconvenience as it is.. so I called you guys about it the next day and the woman who answered told me I would need to call back after a couple days because she didn't have the ability to credit back the duplicate charge (that's NOT 'great' service) ... so today I got around to trying to contact you to find out your phone lines are closed, so I guess chatting is my only option.. so I tried that, and their chat service doesn't give me any update as to how long it will be before someone comes on to help me. Judging by all the other posts about this issue, it would appear that Adobe is intentionally double billing customers and making it very difficult to have the issue resolved.
case# 0214678362
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
You are now chatting with Vikram V.
Vikram V: Hello! Welcome to Adobe Customer Service.
Vikram V: Hi Mark
Vikram V: Please allow me a moment while I review your issue.
mark: I don't have much time left.. your guys chat service is terrible.. .it didn't give me any notice of how long I might be waiting for a response, or where I was in queue, or anything. I was starting to think you guys were closed. This is very frustrating.
Vikram V: I understand your frustration, I'm sorry for the inconvenience caused to you.
Vikram V: I am sorry to inform you that the applications are down currently hence we are unable to check the information, I request you to please contact us back after few hours so that we will be able to assist you better.
Vikram V: We are sorry but Adobe.com and related services are experiencing system maintenance. Our apologies for the inconvenience and request you to check back after 6-7 hours as our IT/Web team is working on this.
mark: holy crap... are you freaking kidding me?
mark: No - that's not acceptable. I want a supervisor or manager to own this and contact me back within 48 hours letting me know that the double charge has been adjusted. You guys are thieves. this is ridiculous
mark: I have to go, but I will expect a call back on Monday with confirmation of credit, from a Supervisor or Manager.
Yeah.. .that's world-class customer service. No notice of how long it will take for someone to assist me, or anything. I would expect better service from a company like Adobe.

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT3702 I was double billed for something I only received one of.

I tried to buy something through the iTunes app store within a game I play (Sims Freeplay) and I was charged twice. I only received (and wanted) one of this item, and am very frustrated trying to resolve the issue. I don't know how to fix it, aside from calling my bank to dispute the charges. I hate to do that, but since there seems to be no phone number or way to contact a human at Apple regarding iTunes issues, I'm at a loss. I found one phone number, but its answered by a machine and when you say the problem is iTunes related, it just refers you back to the website before hanging up on you...
Does anyone know a beter solution than disputing the charge via my bank?

http://www.apple.com/support/contact/
There is no phone number, Itunes has no telephone support

HT204088 What do I do if I think I've been double-billed for an in-app purchase?

What do I do if I think I've been double-billed for an in-app purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hope it works out for you (:

TS1702 what do you do if you get billed for an app you did not purchase?

I received a bill for an app I did not purchase. How do I reconcile this issue with iTunes?

Contact itunes support
http://www.apple.com/support/itunes/contact/

Double billing for service period july6th-

Does anyone else have this issue?...I am being DOUBLE BILLED for service period july6th- august 5th. I already paid my bill online well before the due date, and did get a confirmation number for the payment made. The payment was deducted from my bank. However, today, I logged in to my account to see that I have a huge outstanding balance for the service period july 6th- august5th. The amount of the bill is even different than the bill that I paid for that service period.

Yes I saw that on my account also. I did notice that the pmt due was past the due date (actually due the same time period as the last bill that was pd). How can that be when it shows my bill was pd in full at that time? Also in reviewing this so called "bill" I noticed that they raised the rate again even after I changed my services to a newer oneand less expensive one. Going to call them in the morning as I should be billed once a month around the same time each month not twice for something I have already pd. Also for the past several months internet, tv, phone and actual apps for this company have been very crappy too. Moving so I'm sure this will not be my service provider after my move. Its getting worse not better.

Billed for an app I didn't download - does this happen a lot?

Hi
I just got an email invoice stating I'd been billed for an app called iconize. I never heard of it and never downloaded it.
It's not a huge amount of money but it is still stealing in my oppinion.
I checked out the app and it looks well dodgy. There are loads of 5 star reviews, all posted on the same day and written mostly in very bad English, even where the persons name appears to be English.
I'm wondering... Is this a common occurrence and how is it even possible?
I checked my phone and both my iPads, just in case I'd accidentally installed it and it's not on any of them.
Not impressed with the Apple support page either as it completely fails to validate my phone numbers. This is the first time since I started buying Apple kit (10+ years) that I needed to contact their support, and it's hard to believe the same company that produces such excellent hardware and software has such a rubbish support page. Looks like they out-sourced it to the Muppetts
Mark

I notice that the price of the app I was billed for is much less than the price it is being sold at. I wonder if I bought this app years ago, deleted and forgot all about it, and then got billed for it again??
I got an email from Apple saying I'd get a refund...

HT1918 I was double billed on my credit card in the amount 0f $10.81. Please credit back one of the charges to my personal credit card?

GM
My name is Letitia, I note that my credit card was double charge in itunes in the amount of $10.81 twice. I would like for apple to credit back to my credit card in the amount $10.81, which I was double billed?
Thank you.

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1368 I was charged twice for an app that I purchased..how can I fix this problem?

I was charged twice for an app I purchased. How can I fix this problem?

http://www.apple.com/support/contact/

I have been billed for an app that I did not order

I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

Click here and ask the iTunes Store staff for a refund.
(105211)

HT204088 I got billed for an app that I did not order

I got billed for an app that I did not order

Hi...
Follow the instructions here > How to report an issue with an iTunes Store purchase

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT201359 I was charged twice for an app that I purchased. Who do I contact?

I was charged twice for an app that I purchased. Who do I contact?

http://www.apple.com/support/contact/

TS1702 I was double billed for an app. What do I do?

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