TS1702 I went to update garage band on my iPhone4. When I did it froze in the process. I deleted it and tried to re download it but it is still froze in the loading stage. My software is up to date so I'm not sure what the problem is

Subject is my question

Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)
Note: You will not lose any data.

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I have 3 songs that will not download and the volume of error messages from Itunes about these "3" is annoying. I know my way around Itunes but cannot find a way to delete them and stop these Itunes download error messages.

I have 3 songs that will not download and the volume of error messages from Itunes about these "3" is annoying. I know my way around Itunes but cannot find a way to delete them and stop these Itunes download error messages.
Thank you.

Thanks Mohammad - much appreciated.
I also got a response from Apple who said that there was a problem related to fonts and the encryption.xml file
Once we'd removed this we were able to upload the epub no problem.
It's odd that the system seems to say that all is okay when it isn't. We have to rely on guesswork rather a lot using iBook Producer.
Anyway, all sorted now and thank you again for your contribution.
Best wishes and a Happy New Year!
Sue

Is there a way to get a version of the Garage Band app that runs on version 5.1.1? I have an iPad 1 and can't get any higher iOS. The App store is telling me that Garage Band only runs on iOS 7.

Is there a way to get a version of the Garage Band app that runs on version 5.1.1? I have an iPad 1 and can't get any higher iOS. The App store is telling me that Garage Band only runs on iOS 7.

Unfortunately the answer is still no.

HT1222 I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be..

I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

Firefox "stops responding messages" frequently + not sure what the plugins listed under updated ones as "unknown plugin" and " ?research "mean

hi there...
1) firefox has been giving me problems for several months where it just stops responding, meaning I click on one of the 5 tabs open then it gives me msg "firefox not responding", also happens when I am working with xsitepro website builder development software stops me from moving around the xsitepro program and firefox again says firefox not responding
Note: However, when firefox gives me "not responding msg" it responds after a few minutes and gives me access the tab i clicked on but then happens again when i try to click on another tab
2) went to a page that firefox listed plugins http://www.mozilla.com/en-US/plugincheck/ and there are several plugins listed that I do not know what it means below the ones it says it is updated, those are listed as " unknown plugin and ?research "
Not sure what does this mean as far as those plugins that are listed unknown and research. I did a search to see if I could find those plugins under addons but did not see them listed so are these plugins being used and installed on my firefox browswer and if so why are they hidden if they are installed or are they not installed at all
I did a copy and paste of the plugin check page so u can see what i see below:
The plugins listed below are up to date
Plugin Icon
Plugin Icon
Java(TM) Platform SE 6 U22
Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers 1.6.0.22 Up to Date
Plugin Icon
Shockwave Flash
Shockwave Flash 10.1 r102 10.1.102.64 Up to Date
Plugin Icon
Java Deployment Toolkit 6.0.220.4
NPRuntime Script Plug-in Library for Java(TM) Deploy 1.6.0.22 Up to Date
Plugin Icon
Adobe Acrobat
Adobe PDF Plug-In For Firefox and Netscape "9.4.0" 9.4.0.195 Up to Date
Plugin Icon
Google Update
Google Update Unknown plugin Research
Plugin Icon
RealPlayer(tm) HTML5VideoShim Plug-In (32-bit)
RealPlayer(tm) HTML5VideoShim Plug-In Unknown plugin Research
Plugin Icon
RealJukebox NS Plugin
RealJukebox Netscape Plugin Unknown plugin Research
Plugin Icon
RealPlayer Version Plugin
6.0.12.775 Unknown plugin

Okay, that's a lot of information. I think the key part for support purposes is this:
''TheDrive [[#question-1057777|said]]''
<blockquote>
Just try yourself. Setup new profile and work a few days or weeks on any theme(s). Do not close tabs (at least ones, which you wanna explore once more). If your PC has 2-4Gb of RAM you will notice FF stopped to save session info after you will have a 50-100 tabs opened (you'll see sessionstore.js or session-backups\*.js script files reached 15-20-30MB long and stopped to change and it's LastMod date/time(s) are frozen) ...<br><br>
... I've noticed FF started to hang more and more and checked previous.js, recovery.bak, recovery.js was last modified on Apr, 14 but today is Apr, 16! I've lost one more hour trying to save tabs, even installed Session Manager, promised session saving on user demand but after a half hour of action against hanging FF, plugin showed me that I have NO ONE tab to save. I've managed to copy a few URLs to the text file before FF have completely fallen.</blockquote>
You're not the first person to report that the sessionstore.js or recovery.js file stopped updating with new activity. However, it's rare enough that I can't recall whether we have gotten to the bottom of it in a previous thread. I'll see whether I can search it up.
Meanwhile, someone might be able to come up with a way to watch for problems and extract some debug information, but I'm not personally familiar with such tools.

I have a g4 running os10.4.11, i bought a epson workforce 1100 and tried to set it up but there is not a listing for it when i try to add it before installing the driver software from the supplied cd...anyone know what i can do to get it set up?

i have a g4 running os10.4.11, i bought a epson workforce 1100 and tried to set it up but there is not a listing for it when i try to add it before installing the driver software from the supplied cd...anyone know what i can do to get it set up?

Load the drivers and you should then be able to add it in Print Center.

HT4623 I have an iPhone 4 that I just updated today to ios 6, now when I go to back up the phone to my PC, it says it can't because I don't have the latest version of iTunes. But i have iTunes 10. Please advise.

I have an iPhone 4 that I just updated today to ios 6, now when I go to back up the phone to my PC, it says it can't because I don't have the latest version of iTunes. But i have iTunes 10. Please advise.

There is an updated version number 10.7.0.21 that is available if you go to the iTunes link here on Apple.com. It won't show up under Apple Software Update and if you check for updates via iTunes it likely won't show either.
HTH

My MacBook is stuck on the loading screen. Please help! Not sure what to do

Hi, so my MacBook has stopped working for some reason
I've just tried switching it on but it has stopped on the loading screen.
I am scared and not sure what to do.
Please help!!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

When adding a yahoo email account I keep getting "Server Unavailable" notification. This started after I updated my software. I deleted my accounts and tried to re-add them but continue to get this notification??

When adding a yahoo email account I keep getting "Server Unavailable" notification. This started after I updated my software. I deleted my accounts and tried to re-add them but continue to get this notification??

hello, this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! as you've rightly mentioned, you're already using the latest version of firefox installed and you can always initiate a check for ''updates in firefox > help > about firefox''.
you might also want to run a full scan of your system with the security software already in place and different tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.kaspersky.com/security-scan kaspersky security scan] in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.
[[Troubleshoot Firefox issues caused by malware]]

HT204266 Trying to check for updates but when I hit updates I keep getting the message cannot connect to iTunes. I'm signed in in my settings so not sure what else to do?

I'm trying to connect to the app store to check for updates but when I go to the update tab I keep getting the message cannot connect to iTunes store. I am signed into iTunes in my settings so not sure what to do!

You should not get that message if you are simply trying to load the shuffle with songs from your iTunes library. If iTunes is trying to Update or Restore the shuffle, and you get that message, try the suggestions in this article
http://support.apple.com/kb/TS1814

I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

After restoring to factory settings/new iPod you will then have to restore from backup
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

So i had itunes on my computer it tried to do an update and told me i didnt have the authority to do so...deleted it and tried to reinstall and i keep getting a message saying service "apple mobile device" failed to start verify that you have sufficient

so i had itunes on my computer it tried to do an update and told me i didnt have the authority to do so...deleted it and tried to reinstall and i keep getting a message saying service "apple mobile device" failed to start verify that you have sufficient privleges to do so...what does this mean?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

My Airport wireless is working for my two MacBook Pros and my daughter's iPod, but our iPad, Iphone and other iPod all say they need to set up an Airport Base Station but do not have the proper software. I'm not sure what to do to remedy this situation.

My Airport wireless is working for my two MacBook Pros and my daughter's iPod, but our iPad, Iphone and other iPod all say they need to set up an Airport Base Station but do not have the proper software. I'm not sure what to do to remedy this situation.

This might sound like a silly question, but are you sure the iOS devices (iPhone, iPad, iPod touch etc.) are still trying to connect to the same network from your own Airport router, as the MacBook Pros are? If you tap Settings on them, is the network name next to where it says Wi-Fi, the right one?
I've got a weird feeling that either in the past couple of days, a neighbour got an Airport device and hasn't set it up yet (causing your iOS devices to try to help), or that perhaps there's an issue with your Airport router and they're noticing it and trying to help out, while for whatever reason, Airport Utility isn't opening itself on the MacBook Pros like it normally should if there's a problem.
If you open Airport Utility on one of the MacBook Pros, does it report any problems with your Airport device, and can you view/edit the settings on it?

Anyone have problems with apple ID's? I have the correct ID in my settings but when I try to update my apps my ID shows my first name and last name but not my ID? I'm not sure what else to do because I've made sure I have the correct ID in my settings!

Anyone have problems with apple ID's? I have the correct ID in my settings but when I try to update my apps my ID shows my first name and last name but not my ID? I'm not sure what else to do because I've made sure I have the correct ID in my settings! Anyone else have this issue?

I think its meant to show your name, not your ID.

I can't synchronyze my contacts with my Iphone after the last update and I lost all my contact I can't find them I suppose they are stocked in my ICloud but I am not sure what I should do ????

I can't synchronyze my contacts with my Iphone after the last update and I lost all my contact I can't find them I suppose they are stocked in my ICloud but I am not sure what I should do ????

Hi jandroantonio,
Welcome to Apple Support Communities.
It sounds like your iPhone update may not have completed succesfully. Not to worry, we have an article with information on how to treat this symptom:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy

TS1702 I went to update garage band on my iPhone4. When I did it froze in the process. I deleted it and tried to re download it but it is still froze in the loading stage. My software is up to date so I'm not sure what the problem is

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