TS1702 iBooks won't load PDF files any more on my Ipad2. Anybody seen this one before?
Hello All,
iBooks won't load PDF files any more.
I have a lot of PDF files so I thought I reached a maximum number of files or space so I deleted a lot of old files but this did not help.
I rebooted, synced, updated, restarted, etc. - everything that I can think of and I still have the same problem.
I don't remembered the last file that I loaded into iBooks, as I usually put them into collections.
I can still load PDF files into other applications like PDF Reader, but I prefer to have them all in iBooks.
Anybody seen this one before?
I have 64GB iPad2 and I have over 14GB free space.
There have been several threads on this topic over the last few weeks. It's not clear what the issue is, and it is not universal, but tend to effect users storing large numbers of PDFs in iBooks. Possible it has some thing to dowith capacity of the app, or specific characteristics of some of the PDFs.
You might have a look at the "More Like This" list to the left of this page.
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Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with 'Rachana'
Rachana: Hello! Welcome to Adobe Customer Service.
wfb: how are you rachana?
Rachana: Hi Wfb.
Rachana: I am good, thank you.
wfb: short for w____ f____ b____, hooo boy! did my parents have fun naming me!!!
wfb: how can i get .pdf's to open now that i am not a paying customer?
wfb: are you there?
Rachana: I understand that you are unable to open pdf files.
wfb: correct. my subscription period ended and i am kaput
Rachana: May I know if you are referring to trial version?
wfb: no idea. i know i paid for it, they charged me monthly and it was some kind of professional account. can you look me up with my email address?
Rachana: Please allow me a moment.
wfb: is that long enough?
Rachana: Thank you.
Rachana: May I know if you are referring to Acrobat Pro Subscription Edition (one-year) subscription?
wfb: possible. i think it was acrobat pro. i am searching my email messages from you
wfb: looks like it:
wfb: Dear w bloxom, Your monthly payment for your subscription to Acrobat Pro Subscription Edition (one-year) has been received. Thank you for subscribing to Acrobat Pro Subscription Edition (one-year). The Acrobat Pro Subscription Edition (one-year) Team
wfb: AD008932429 August 9, 2013 Qty Product 1 Acrobat XI Pro Subscription Edition (one-year) (Mac/Win,Multiple Languages) US $21.89
wfb: i just want to be able to open .pdf's and do not use the other features
wfb: please
wfb: help, please.
Rachana: Please allow me a moment.
wfb: k?
wfb: help, please. i am supposed to be in a meeting
Rachana: I checked and see that the subscription has been cancelled, I suggest you to update credit card details so that you will be able to use the subscription without any issues.
wfb: but i don't want the subscription, i just want to be able to open .pdf's
wfb: help!
Rachana: In this case I will provide you the link to download the trial version so that you can use it.
wfb: thank you. how long will that fix last?
Rachana: Please click here.
wfb: i don't want to bother you again and i would like to just revert to the way adobe acrobat worked for me
Rachana: You can work as the same.
Rachana: Is there anything else I can help you with?
wfb: i don't know if it works yet
wfb: trying to download and install no
Rachana: Sure.
wfb: it's trying to make me reset my password. should i create another adobe ID?
Rachana: Please allow me 1-2 minutes while I send you password reset link.
wfb: i've just reset it, please don't send again!
Rachana: I have already sent the password reset link.
wfb: what does this diagnostic mean?
wfb: Adobe The link you followed expired. Please restart the password reset flow. Adobe © 2013 Adobe Systems Incorporated. All Rights Reserved.
wfb: when i click on a .pdf, it asks me to renew again
wfb: what can we do this time?
Rachana: Have you ever used trial version of Acrobat Pro 11?
wfb: i have no idea
wfb: how can i get this fixed? i've missed my meeting and my lunch
wfb: help?
Rachana: In this case I have 2 options, either you can renew the subscription or purchase full version retail product.
wfb: but...i don't use the product and simply want to open .pdf's. maybe you can explain what has changed at adobe?
wfb: has there been some change in policy that requires purchase in order to simply open, read and print .pdf's?
wfb: i don't know what to do
Rachana: You subscribed to a subscription, which needs to be renewed in order to use it, when the renewal stops, the product cannot be used any more.
Rachana: If you purchased retail version software, you could have opened the files, however as it's a subscription, it needs to be activated [ to activate the subscription you need to update the credit card details ].
Rachana: Unless the subscription is not renewed, no files will open from the acrobat pro software.
wfb: how do .pdf's open without it? as they once did before i purchased any subscription service?
Rachana: To open pdf files, adobe reader is needed, which is a free product from Adobe.
Rachana: However to make any changes or edit the files, you need to have adobe paid product.
wfb: i do not want to make any changes or edit files. how can i revert to my former status?
Rachana: In this case I suggest you to download Adobe reader.
Rachana: Please click here.
Rachana: Are we still connected?
wfb: yes
Rachana: Is there anything else I can help you with?
wfb: so far it has stalled it's installation with an ïnstallation pending" diagnostic
wfb: i would like it if you could remain on the chat for long enough to open a pdf
wfb: it has installed and clicking on a pdf file still just sends me back to the "renew your subscription" diagnostic
Rachana: Request you to ignore the message "renew your subscription"
wfb: o.k.
Rachana: In case if you face any issue with the Adobe free product Adobe Reader, you will have to use adobe forums link to trouble shoot the issue.
Rachana: The link for the adobe forums is
Rachana: http://forums.adobe.com/community/adobe_reader_forums
wfb: there are only two alternatives on the acrobat XI pro renew your subscriptioin prompt, "close"and "try again"
Rachana: I have sent the adobe reader forums link above in the chat, are you able to view it.
wfb: still not having any fun
wfb: trying
Rachana: In this case request you to use the adobe reader's forum link to trouble shoot this issue.
Rachana: Is there anything else I can help you with?
wfb: i still have no feedback, cannot open the file, missed a meeting, missed lunch. although i have been invited to join the adobe reader forum. so i have joined and typed in my question. is that really where we're going to leave this?
Rachana: I am sorry, it is an technical issue.
Rachana: As you have reached the customer service, please visit forums for resolution.You have Acrobat Pro on your system. It will try to open PDFs, and of course it will fail. You must uninstall it. Then, you will need a PDF reader. So install Adobe Reader. That seems quite simple, but perhaps something is wrong. If anything goes wrong with these two steps (1) uninstall Acrobat Pro (2) install Adobe Reader, then please let us know the details.
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2/1/15 12:19:48.127 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
2/1/15 12:19:48.136 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.3568) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app
2/1/15 12:19:48.138 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.3568) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app
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2/1/15 12:19:48.251 AM iBooks[3568]: An uncaught exception was raised
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2/1/15 12:19:48.252 AM iBooks[3568]: (
0 CoreFoundation 0x00007fff87a9566c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8efbe76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff87a9544a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8ade83a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 IMCommonCore 0x000000010131dc2a -[IMCoreDataSource loadManagedObjectModel] + 373
5 IMCommonCore 0x000000010131da8b -[IMCoreDataSource loadCoreData] + 27
6 BKBookshelfCommonCore 0x0000000101446b29 -[BKLibrary init] + 575
7 BKBookshelfCommonCore 0x00000001014468c8 __27+[BKLibrary defaultLibrary]_block_invoke + 24
8 libdispatch.dylib 0x00007fff8ef04c13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8ef04b26 dispatch_once_f + 117
10 BKBookshelfCommonCore 0x00000001014468ae +[BKLibrary defaultLibrary] + 46
11 BKPlatformCore 0x00000001015cf840 -[BKUpdatesAndDownloadsController init] + 87
12 BKPlatformCore 0x00000001015cf7cf __51+[BKUpdatesAndDownloadsController sharedController]_block_invoke + 41
13 libdispatch.dylib 0x00007fff8ef04c13 _dispatch_client_callout + 8
14 libdispatch.dylib 0x00007fff8ef04b26 dispatch_once_f + 117
15 BKPlatformCore 0x00000001015cf7a4 +[BKUpdatesAndDownloadsController sharedController] + 46
16 iBooks 0x000000010128cfdc iBooks + 8156
17 CoreFoundation 0x00007fff87a51cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
18 CoreFoundation 0x00007fff87943244 _CFXNotificationPost + 3140
19 Foundation 0x00007fff8acf7c31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
20 AppKit 0x00007fff88d709ab -[NSApplication _postDidFinishNotification] + 291
21 AppKit 0x00007fff88d70716 -[NSApplication _sendFinishLaunchingNotification] + 191
22 AppKit 0x00007fff88d6d536 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 574
23 AppKit 0x00007fff88d6cf75 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
24 Foundation 0x00007fff8ad171e8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
25 Foundation 0x00007fff8ad17059 _NSAppleEventManagerGenericHandler + 102
26 AE 0x00007fff9211399c _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 531
27 AE 0x00007fff92113719 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
28 AE 0x00007fff92113623 aeProcessAppleEvent + 295
29 HIToolbox 0x00007fff88a63a2e AEProcessAppleEvent + 56
30 AppKit 0x00007fff88d69626 _DPSNextEvent + 2665
31 AppKit 0x00007fff88d68730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
32 AppKit 0x00007fff88d5c593 -[NSApplication run] + 594
33 AppKit 0x00007fff88d47a14 NSApplicationMain + 1832
34 libdyld.dylib 0x00007fff8e4805c9 start + 1
35 ??? 0x0000000000000001 0x0 + 1
2/1/15 12:19:48.252 AM iBooks[3568]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '[[NSBundle bundleForClass:BKLibrary] pathForResource:BKLibrary ofType:momd] failed'
*** First throw call stack:
0 CoreFoundation 0x00007fff87a9566c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8efbe76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff87a9544a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8ade83a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 IMCommonCore 0x000000010131dc2a -[IMCoreDataSource loadManagedObjectModel] + 373
5 IMCommonCore 0x000000010131da8b -[IMCoreDataSource loadCoreData] + 27
6 BKBookshelfCommonCore 0x0000000101446b29 -[BKLibrary init] + 575
7 BKBookshelfCommonCore 0x00000001014468c8 __27+[BKLibrary defaultLibrary]_block_invoke + 24
8 libdispatch.dylib 0x00007fff8ef04c13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8ef04b26 dispatch_once_f + 117
10 BKBookshelfCommonCore 0x00000001014468ae +[BKLibrary defaultLibrary] + 46
11 BKPlatformCore 0x00000001015cf840 -[BKUpdatesAndDownloadsController init] + 87
12 BKPlatformCore 0x00000001015cf7cf __51+[BKUpdatesAndDownloadsController sharedController]_block_invoke + 41
13 libdispatch.dylib 0x00007fff8ef04c13 _dispatch_client_callout + 8
14 libdispatch.dylib 0x00007fff8ef04b26 dispatch_once_f + 117
15 BKPlatformCore 0x00000001015cf7a4 +[BKUpdatesAndDownloadsController sharedController] + 46
16 iBooks 0x000000010128cfdc iBooks + 8156
17 CoreFoundation 0x00007fff87a51cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
18 CoreFoundation 0x00007fff87943244 _CFXNotificationPost + 3140
19 Foundation 0x00007fff8acf7c31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
20 AppKit 0x00007fff88d709ab -[NSApplication _postDidFinishNotification] + 291
21 AppKit 0x00007fff88d70716 -[NSApplication _sendFinishLaunchingNotification] + 191
22 AppKit 0x00007fff88d6d536 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 574
23 AppKit 0x00007fff88d6cf75 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
24 Foundation 0x00007fff8ad171e8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
25 Foundation 0x00007fff8ad17059 _NSAppleEventManagerGenericHandler + 102
26 AE 0x00007fff9211399c _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 531
27 AE 0x00007fff92113719 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
28 AE 0x00007fff92113623 aeProcessAppleEvent + 295
29 HIToolbox 0x00007fff88a63a2e AEProcessAppleEvent + 56
30 AppKit 0x00007fff88d69626 _DPSNextEvent + 2665
31 AppKit 0x00007fff88d68730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
32 AppKit 0x00007fff88d5c593 -[NSApplication run] + 594
33 AppKit 0x00007fff88d47a14 NSApplicationMain + 1832
34 libdyld.dylib 0x00007fff8e4805c9 start + 1
35 ??? 0x0000000000000001 0x0 + 1
2/1/15 12:19:48.262 AM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[3570]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
2/1/15 12:19:49.269 AM ReportCrash[3570]: Invalid connection: com.apple.coresymbolicationd
2/1/15 12:19:57.816 AM CoreServicesUIAgent[935]: unexpected message <OS_xpc_error: <error: 0x7fff77aa0c60> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff77aa0f70> { length = 18, contents = "Connection invalid" }
}>
2/1/15 12:19:57.818 AM com.apple.xpc.launchd[1]: (com.apple.iBooksX.14800[3568]) Service exited due to signal: Abort trap: 6
2/1/15 12:19:57.855 AM ReportCrash[3570]: Saved crash report for iBooks[3568] version 1.1.1 (600) to /Users/janewalton/Library/Logs/DiagnosticReports/iBooks_2015-02-01-001957_Janes -iMac.crash
2/1/15 12:19:57.856 AM ReportCrash[3570]: Failed to write crash history to file:///Users/janewalton/Library/Application%20Support/CrashReporter/iBooks_30F E9CFD-4A03-582C-9EB1-389FBBF3129B.plist.
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