TS1702 in app purchase not recieved

I was playing clash of clans and decided to buy a pack of gems, my account has been charged but the gems were never put into my game account

I suggest contacting the developer of the app

Similar Messages

  • TS1702 in app purchase not working

    I can download and buy apps from the app store, but cannot do an in app purchase, says cannot be completed

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    Some In-App purchases require a Credit Card.

  • TS1702 In-App Purchase not applied?

    After completing an in-app purchase I received an error message saying to try again later, before trying again I noticed I was charged for the purchase but it wasnt credited to my app. How do I get the credit for the purchase?

    I suggest contacting the developer of the app

  • HT204406 Error message " in-app purchases not allowed"

    In app purchase not allowed ? Why is that

    Hello Aorb,
    Welcome to the Apple Support Communities. If you are having issues with the in-app purchase, the following article will assist with troubleshooting that purchase.
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Regards,
    -Norm G.

  • HT4009 In app purchase not allowed

    In app purchase not allowed

    What is the full message it's giving you? One thing you can check is if you have restrictions set on your iphone go into Settings > General > Restrictions  and scroll down to "In-app Purchases" and make sure that is turned on.

  • In app purchase not transferring to other IOS devices

    Hi all,
    I did an in app purchase for 15 kid songs for my daughter from my iPhone 4s. The app itself transferred to my other 2 iPads but the in app purchase of the 15 songs did not transfer. Are there any suggestions to rocky if this
    Thanx for any input.

    Hello sthomp31
    Check to make sure that the In-App purchase can be downloaded again. The article below will assist you further. If you can still download it and not able to, then report the issue to the iTunes Store.
    iTunes Store: About In-App Purchases
    http://support.apple.com/kb/ht4009
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • In app purchase not appearing in game

    I have made an in app purchase of gold in Jewel Mania but although the money has been taken from my iTunes credit twice the gold has not appeared in the game after nearly 24 hours,any suggestions anyone?

    If you haven't received it then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • In-App Purchase Not Working, But Charged

    Dear All,
    I purchased Clash of Clans, Pile of Gems,
    Supercell Oy 
      In-App Purchase 
    $4.99
    Subtotal:
    $4.99
    Tax:
    $0.35
    Order Total: $5.34
    It was charged to my account with this bill, but I did not get Pile of Gems yet.
    I try to report a problem through https://reportaproblem.apple.com, I was unable to log in at all.
    What to do? Please help me.

    In the email receipt, click the Report a problem or
    Contact Apple Support
    https://getsupport.apple.com/GetproductgroupList.action

  • HT4009 In app purchase not downloading on my iPhone 5...?Help

    Hi I have downloaded an app named "Car Logbook" on my iPhone but there was a upgrade in the app of Rs 110/- otherwise I could not use the full app so I upgraded it using my credit card..It says that the in app purchase is done but its not downloaded so press OK to download...I have pressed that hundreds of times but the upgrade is not yet downloaded...I tried on wifi even the app is just of 3.5 mbs but it didn't worked I restarted phone den also it didn't worked even I deleted the app and installed again but den also it didn't worked...can anybody help me on this pls...

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • In-App purchases not working on iPad.

    I've checked all my Resrections, synced my iPad and made sure all updates were current and made sure all games were updated. Every time I try to buy an in-app purchase it just shows loading until I turn the game off. Anyone have any ideas? I'm not sure if it's my wi-fi (even though it shows a full signal) or is something wrong w/my IPad. My current ISO is 5.1.1

    Many applications you download from the App's/iTunes store, and not created by Apple, and therefore Apple would not have the troubleshooting steps or instructions for this application. 
    If you were to go back to the iTunes store page for this application.  There you will see there is a link for "support" for this application.  You must follow this link to contact the developer of this application. 
    If you are looking for a refund for the purchase of this application, you must request this from the support web site for the itunes or app's store.  
    iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
    App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

  • In apps purchase not downloaded

    Hi, i have purchased items using in apps purchase, it was not downloaded to my phone, but subsequently my credit card bank called me to verify the purchase. When I confirm, the items was not send in the apps, i tried to purchase again, it will return a message: "Purchases have been made, please click ok to start download" but i click ok, nothing happen, apple do not download my in apps purchase and the apps already charged me.
    How do i refresh the memory so that i can purchase again or recover the purchase, very annoying as it always asked me to click ok to download but nothing happen while i cannot effect anymore in apps purchase from the apps.
    Please help. Thanks.

    I have the same problem, but I am on the Air i7 which shipped with Lion.
    I sold my old Air with the USB stick but had a Snow Leopard DVD that I purchased before the old Air.
    Even though it's like a bought one, it has exactly the same error.
    If I start from DVD, via a restore drive, the i7 Air kernel panics. 'Unsupported cpu'
    This is a categorical disaster, and I've been using these Mac thingies for 15 years.

  • TS1702 my apps are not downloading in the i tunes on my phone?

    my apps are not downloading in the i tunes on my phone?  itunes app purchases are not downloading since software update. Any suggestions?

    Close All Open Apps...  Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • TS1424 iPhone in-app purchase not credited but charged.

    I was charged 3 times for an in-app purchase for Bejeweled Blitz and received an error 2 of the 3 times for the purchase from my iPhone, so I was not aware that I was charged 3 times until I checked my iTunes account today.  I was only credited from Bejewled Blitz with one charge of $1.99 for 270,000 coins.  I need $1.99 times 2 credited back from them or the points added (270,000 coins for $1.99).
    Thank you in advance,
    Rachel Moreland

    In the email receipt, click the Report a problem or
    Contact Apple Support
    https://getsupport.apple.com/GetproductgroupList.action

  • New In-app purchases not showing up in multi-issue Viewer

    Hi all,
    We created a multi-issue Viewer and got that approved together with the first in-app purchase (folio).
    The app is free and downloadable from tehAppstore and the folio can be purchased from within the app as is to be expected.
    Last week however, we've uploaded three new folio's and the have all been approved by Apple last night but they are nowhere to be seen in the app.
    Is there a known delay between approval and visibility in the app?
    Regards, Roel.

    I'm having the same problem. Latest folio, which is 'ready for sale' as an in-app purchase and 'public/retail' in Folio Producer, is not visible on the content viewer. It was only approved by Apple last night - is there a delay?

  • Receipt for app purchase not made

    I have received a receipt for 2 apps which I have not purchased not are they loaded on my itunes app page.  How do I remedy this problem, Thanks?

    the receipt would have been originally emailed to you.

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