TS1702 iPad won't power off - dialogue box won't disappear

Hi, there is a dialogue box saying 'Your rental movie has expired' and it's asking me to press ok. I press ok but nothing happens. Nothing else works because the dialogue box just stays there. Troubleshooting recommends to power of the iPad, but it won't let me use the slide button to power off - because the dialogue box overrides it. Any advice? Thanks!

Have you tried a soft reset...hold both the power and home buttons until the apple logo appears in the center of the screen and the unit restarts.

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Hi Try a Reboot press & hold power button & menu button hold both down until you see Apple Logo Try this with ipad conected to charger. Cheers Brian

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I too have been having this issue since about 12/14. That is around the same time I got the Ipad for my kids. I am unsure if it is related. I have tried logging out of icloud/deleting it and trying again. Removing most of the apps to sync. I reset my router. All of the attempts have produced zero results. I will be anxiously watching this thread for some help. Good luck to you also

IPod screen illuminates but no image; iPod won't power off

iPod hard drive whirrs and screen illuminates, but no image (text or other) appears. iPod won't power off. iPod is recognized by iTunes only when in disk mode. Multiple restores were useless in restoring the screen function. Tools such as Disk Utility and Disk Warrior verified the directories were satisfactory. Can't locate a hardware diagnostic tool that can diagnose an iPod; and because the screen is malfunctioning, I can't run the iPod's built-in diagnostic routines.
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If your iPod will not power off, unplug it from any power supply and wait for it to run the battery down completely. Then it will power off simply because there is not enough power to keep it running. (It may take 24 hours to do this.) Once this has happened, plug the iPod back into your computer. After about 30 minutes, you should see the "Please wait, very low battery" message. After a while longer, the iPod will have enough power and should reset itself. If not, re-post, but see below.
At the bottom of your post you state that you have a 30GB video iPod. In that case, if you need to re-post, it would be better in the 5th generation iPod forum, (either 5th generation or 5th gen late - see http://support.apple.com/kb/HT1353 for more information) as there will be posts from owners of the same model as you have, and with the same problems.

Screen illuminates but no image/menus; iPod won't power off or restore

iPod hard drive whirrs and screen illuminates, but no image (text or other) appears. iPod won't power off. iPod is recognized by iTunes only when in disk mode. Multiple restores were useless in restoring the screen function. Tools such as Disk Utility and Disk Warrior verified the directories were satisfactory. Can't locate a hardware diagnostic tool that can diagnose an iPod; and because the screen is malfunctioning, I can't run the iPod's built-in diagnostic routines.
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If your iPod will not power off, unplug it from any power supply and wait for it to run the battery down completely. Then it will power off simply because there is not enough power to keep it running. (It may take 24 hours to do this.) Once this has happened, plug the iPod back into your computer. After about 30 minutes, you should see the "Please wait, very low battery" message. After a while longer, the iPod will have enough power and should reset itself. If not, re-post, but see below.
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The forum where you posted (this thread may have been moved by the time you read this) is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes Store forum.
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Problem, Shut downj gets as far as Windows is shutting down, period. Have to remove battery to shut down! Have used system restore t9o njo avail. Help!

You can press and hold the power button for ten seconds to force it to turn off.
When it won't power off it is usually a software issue. If system restore didn't work, you could try the full factory restore from the recovery discs.
If you don't want to do that, try safe mode and make sure that it shuts down from then use msconfig to remove start up items to see what is causing it.
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TS3274 my sc reen on my ipad has frozen..attempted to turn off but it won't power off

Can someone direct me on how to address that my screen has frozen and I have attempted to power off and it will not allow me to do so.

Welcome to the Apple Support Communities
Hold Sleep and Home buttons until the iPad restarts, so you will be able to use the iPad again

IPad won't power off

Tried switching off ipad(2) by holding off and home button together but just getting rotating circle thing - no sliding off bar, no apple logo. Tried connecting to itunes to do a reset but get unable to connect error. Help!!!

Try a reset to see if it reboots so that you can then try switching it off again : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

IPad won't power off and tends to spontaneously reboot

When I try to power off my iPad (pressing the sleep button then sliding the "slide to power off" slider), it displays the wait progress indicator, goes black just briefly, then the silver Apple boot up logo appears as the device reboots which results in the device remaining on.
Worse yet, the device tends to frequently spontaneously reboot, often when the home screen is displayed and not performing any user operation.
I really don't want to restore the iPad as this results in metadata loss for thousands of audio files (Apple really needs to address this inadequacy and provide a Time Machine back up option for us users who choose to manually manage files on iOS). Is a device restore my only recourse?

It sounds like something is crashing your iPad resulting in this spontaneous reboot. Without knowing what you're running or if you've done anything unusual to your iPad, it's hard to say. There is a remote possibility that it's hardware related, but I would go the software route first. The only way to find the culprit, without completely restoring (which I would actually recommend here) is to one by one delete program apps and see if the problem ceases.
If you completely restore and the problem disappears, then it was software related. If you backed up your iPad before restoring, you should be able to restore it from the backup thus retaining any data you had stored previously. Of course, this would also reinstall the offending app that was causing this behavior in the first place, but at least you'd know it is software and not hardware related which obviates a visit to your local Apple Store.

Ipad won't power off or on

My Ipad will not turn off or on. I tried to reboot it because the email app was acting weird and not it is just locked in a "loading" mode.

Close the Mail app in the Task Bar and re-launch.
Double-click the Home button to reveal Task Bar. Hold Mail app down for a second or two; tap the minus sign to close app.
If it still doesn't work, try a reset.
Hold the Sleep and Home button down (together) for about 10 seconds until you see the Apple logo. Ignore the red slider.

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Hold Sleep and Home buttons for 10 seconds until your device restarts, so you will be able to use it again

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I have a 32GB iPad 1st Gen. It sits with a pinwheel rotating, but will not power off. When I tried connecting it to iTunes, it says there is an unknown problem connecting this iPad. What Can I do?

I'm sure you've tried the hard reset using the home and power button? If that won't work, next check your cables. If you own a iPod, or iPhone and have mixed up the sync cables, that can sometimes cause an issue depending on how old they are. If that doesn't work, I'd try a different computer with iTunes on it, if you have it, or a buddy to see if it recognized then.
Let us know how it goes.

TS1702 iPad won't power off - dialogue box won't disappear

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