TS1702 iTunes Crashes Trying To Access Device Apps?
Hi, I've connected my 4s to iTunes, but every time I select the device and click on Apps then iTunes stops working, locks up, and I get the message 'A problem caused the program to stop working correctly' and I can then only close program. Any advice pls?
I've loaded latest version of iTunes, iOS on the device, and restarted the lot a couple times, problem persists.
I have exactly the same issue, I can go into all other tabs but the moment I click on the apps tab it crashes and displays "iTunes quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple."
Report includes this info :-
Process: iTunes [23735]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.1.1 (11.1.1)
Build Info: iTunes-1111011001001011~1
Code Type: X86 (Native)
Parent Process: launchd [257]
Date/Time: 2013-10-17 16:35:24.200 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 234 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 16 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: CA025A80-D54D-453C-B69A-DB233BE1312C
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Thread 0 Crashed: iTunes main Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x00d2d5fa 0x1000 + 13813242
1 com.apple.iTunes 0x00d2dc65 0x1000 + 13814885
2 com.apple.iTunes 0x0081bfee 0x1000 + 8499182
3 com.apple.iTunes 0x0081c06a 0x1000 + 8499306
4 com.apple.iTunes 0x001bf92b 0x1000 + 1829163
5 com.apple.iTunes 0x001bf818 0x1000 + 1828888
6 com.apple.iTunes 0x001bf731 0x1000 + 1828657
7 com.apple.iTunes 0x000fc93a 0x1000 + 1030458
8 com.apple.iTunes 0x000fbcfe 0x1000 + 1027326
9 com.apple.iTunes 0x000c84d5 0x1000 + 816341
10 com.apple.iTunes 0x00915503 0x1000 + 9520387
11 com.apple.iTunes 0x000c81e1 0x1000 + 815585
12 com.apple.iTunes 0x000fb47f 0x1000 + 1025151
13 com.apple.iTunes 0x000fda81 0x1000 + 1034881
14 com.apple.iTunes 0x00817a89 0x1000 + 8481417
15 com.apple.iTunes 0x00817a1a 0x1000 + 8481306
16 com.apple.iTunes 0x00d226f4 0x1000 + 13768436
17 com.apple.iTunes 0x00d290b2 0x1000 + 13795506
18 com.apple.iTunes 0x00d282f1 0x1000 + 13791985
19 com.apple.iTunes 0x009dc81f 0x1000 + 10336287
20 com.apple.iTunes 0x009dcbf7 0x1000 + 10337271
21 com.apple.iTunes 0x0012cdf9 0x1000 + 1228281
22 com.apple.iTunes 0x0014ff04 0x1000 + 1371908
23 com.apple.iTunes 0x001368a9 0x1000 + 1267881
24 com.apple.AppKit 0x996da253 -[NSApplication run] + 917
25 com.apple.iTunes 0x0017a818 0x1000 + 1546264
26 com.apple.iTunes 0x0017a689 0x1000 + 1545865
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9a30f382 kevent + 10
1 libSystem.B.dylib 0x9a30fa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9a30ef59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9a30ecfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9a30e781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 2: Dispatch queue: com.apple.root.default-priority
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.mobiledevice 0x179b880b __thr_AMRegisterForCallbacks + 243
6 libSystem.B.dylib 0x9a30ecf2 _dispatch_worker_thread2 + 228
7 libSystem.B.dylib 0x9a30e781 _pthread_wqthread + 390
8 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 ??? 0x028d159f 0 + 42800543
3 libSystem.B.dylib 0x9a316259 _pthread_start + 345
4 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9a316aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a31675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a3183f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0001637e 0x1000 + 86910
4 com.apple.iTunes 0x00015c34 0x1000 + 85044
5 com.apple.iTunes 0x00015a3b 0x1000 + 84539
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x9a307ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x96e7cc53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9a316259 _pthread_start + 345
3 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x9a30e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a30e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 8:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00024c2a 0x1000 + 146474
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x9a316aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a31675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a3183f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0001637e 0x1000 + 86910
4 com.apple.iTunes 0x00024b35 0x1000 + 146229
5 com.apple.iTunes 0x00024a8a 0x1000 + 146058
6 com.apple.iTunes 0x0012aea8 0x1000 + 1220264
7 com.apple.iTunes 0x0012ae7c 0x1000 + 1220220
8 com.apple.iTunes 0x0000641a 0x1000 + 21530
9 libSystem.B.dylib 0x9a316259 _pthread_start + 345
10 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.iTunes 0x00129242 0x1000 + 1212994
3 libSystem.B.dylib 0x9a316259 _pthread_start + 345
4 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x9a36131e accept$UNIX2003 + 10
1 com.apple.iTunes 0x00c6e007 0x1000 + 13029383
2 com.apple.iTunes 0x00c529bb 0x1000 + 12917179
3 com.apple.iTunes 0x00c528fe 0x1000 + 12916990
4 com.apple.iTunes 0x0000641a 0x1000 + 21530
5 libSystem.B.dylib 0x9a316259 _pthread_start + 345
6 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9a36131e accept$UNIX2003 + 10
1 com.apple.iTunes 0x00c6e007 0x1000 + 13029383
2 com.apple.iTunes 0x00c529bb 0x1000 + 12917179
3 com.apple.iTunes 0x00c528fe 0x1000 + 12916990
4 com.apple.iTunes 0x0000641a 0x1000 + 21530
5 libSystem.B.dylib 0x9a316259 _pthread_start + 345
6 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x9a307ac6 select$DARWIN_EXTSN + 10
1 com.apple.AirTrafficHost 0x1a4dae0e _readDictionary + 254
2 com.apple.AirTrafficHost 0x1a4db716 ATProcessLinkCopyMessageFromChild + 209
3 com.apple.AirTrafficHost 0x1a4da1c7 ATHostConnectionReadMessage + 78
4 com.apple.iTunes 0x002c9ddd 0x1000 + 2919901
5 com.apple.iTunes 0x0000641a 0x1000 + 21530
6 libSystem.B.dylib 0x9a316259 _pthread_start + 345
7 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x9a30e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a30e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a30e5c6 start_wqthread + 30
Thread 21:
0 libSystem.B.dylib 0x9a2e8afa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a2e9267 mach_msg + 68
2 com.apple.CoreFoundation 0x96e3d2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x96e3c3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x96e42304 CFRunLoopRun + 84
5 com.apple.iTunes 0x00135b8c 0x1000 + 1264524
6 com.apple.iTunes 0x0000641a 0x1000 + 21530
7 libSystem.B.dylib 0x9a316259 _pthread_start + 345
8 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 22:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 23:
0 libSystem.B.dylib 0x9a316aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a31675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a3183f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.CoreVideo 0x969326fe CVDisplayLink::runIOThread() + 1016
4 com.apple.CoreVideo 0x969322ea startIOThread(void*) + 156
5 libSystem.B.dylib 0x9a316259 _pthread_start + 345
6 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 24:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 25:
0 libSystem.B.dylib 0x9a3260d6 recvfrom$UNIX2003 + 10
1 libSystem.B.dylib 0x9a345eab recv$UNIX2003 + 54
2 com.apple.mobiledevice 0x17997e7c AMDServiceConnectionReceive + 185
3 com.apple.iTunes 0x009d69ae 0x1000 + 10312110
4 com.apple.iTunes 0x009db44e 0x1000 + 10331214
5 com.apple.iTunes 0x009db335 0x1000 + 10330933
6 com.apple.iTunes 0x00d0f6eb 0x1000 + 13690603
7 com.apple.iTunes 0x00d0f73d 0x1000 + 13690685
8 com.apple.iTunes 0x006e4812 0x1000 + 7223314
9 com.apple.iTunes 0x006e7e96 0x1000 + 7237270
10 com.apple.iTunes 0x006e7dd4 0x1000 + 7237076
11 com.apple.iTunes 0x0002d56c 0x1000 + 181612
12 com.apple.iTunes 0x0000641a 0x1000 + 21530
13 libSystem.B.dylib 0x9a316259 _pthread_start + 345
14 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 26:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 27:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 28:
0 libSystem.B.dylib 0x9a2e8b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a3166e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a3455a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000163c9 0x1000 + 86985
4 com.apple.iTunes 0x00cd2589 0x1000 + 13440393
5 com.apple.iTunes 0x00cd260f 0x1000 + 13440527
6 com.apple.iTunes 0x0002d4f6 0x1000 + 181494
7 com.apple.iTunes 0x0000641a 0x1000 + 21530
8 libSystem.B.dylib 0x9a316259 _pthread_start + 345
9 libSystem.B.dylib 0x9a3160de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1ae7dd90 ebx: 0x1f848800 ecx: 0x00000000 edx: 0x1ae7dd90
edi: 0x00000000 esi: 0x1ae7dd98 ebp: 0xbffff058 esp: 0xbfffecb0
ss: 0x0000001f efl: 0x00010246 eip: 0x00d2d5fa cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x160efc7 com.apple.iTunes 11.1.1 (11.1.1) <923BA9C1-FBA4-38E4-8571-FE0928F120BD> /Applications/iTunes.app/Contents/MacOS/iTunes
0x18d5000 - 0x1955ff3 com.apple.iTunes.iPodUpdater 10.7 (10.7) <333A1D17-B588-3D2A-A33C-F631E12A1BFF> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1988000 - 0x19adff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x19d5000 - 0x1baefff com.apple.iad.iAdCore 1.0 (1) <FB3D2B70-98FD-3C8D-8367-0B201C5B7090> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x1c65000 - 0x1c6aff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x1c70000 - 0x1f4cfe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x1f6e000 - 0x1fa1fe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x1fae000 - 0x2078fe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x208f000 - 0x20d1fe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
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0x95cae000 - 0x95cbeff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x95cbf000 - 0x95cbfff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x95cc0000 - 0x95ccdff7 com.apple.AppleFSCompression 24.4 (1.0) <DC313FD8-B697-8311-65DD-EFBAD99ABBDC> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x95cce000 - 0x95cffff7 libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x95d00000 - 0x95e00fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib
0x95e01000 - 0x95e70ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95e71000 - 0x95e71ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x95e72000 - 0x96384feb com.apple.RawCamera.bundle 3.14.0 (646) <27962422-EA30-43CF-2B3E-E662BB4C46C7> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9639c000 - 0x96602ff7 com.apple.security 6.1.2 (55002) <E88E133F-5FB3-446F-B753-2B8AD577B46A> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96603000 - 0x9661bff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
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0x96698000 - 0x96702fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x96703000 - 0x96747fe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
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0x9678b000 - 0x9678bff7 com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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0x967cd000 - 0x968fbfe7 com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x968fc000 - 0x9692ffff libTrueTypeScaler.dylib ??? (???) <8ADB7D19-413E-4499-C874-13C383F97685> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x96930000 - 0x9694fff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96950000 - 0x96a09fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x96b17000 - 0x96b39fef com.apple.DirectoryService.Framework 3.6 (621.16) <5566E769-6459-78A7-DD2C-1D3068BD3932> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x96b3a000 - 0x96b74ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <A6C207E3-7B42-926D-9C93-BE3F50B92496> /usr/lib/libcups.2.dylib
0x96b75000 - 0x96b7cff7 com.apple.agl 3.0.12 (AGL-3.0.12) <37255DC6-9FD1-45CC-AC80-A84FD2B5450A> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x96b7d000 - 0x96ba3ffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x96c4e000 - 0x96c5aff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x96c5b000 - 0x96c5dff7 libRadiance.dylib ??? (???) <090420B3-CB65-9F7B-5349-D42F2F9693B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x96c7e000 - 0x96c9cfe7 libPng.dylib ??? (???) <6C0B95D7-9634-E044-0B79-F1DD56961C33> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x96e00000 - 0x96f7bfe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x96f95000 - 0x96f98ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x96f99000 - 0x96fe9fe7 libTIFF.dylib ??? (???) <AB182CEC-188A-F2BC-21E1-0059FD3B2598> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x97065000 - 0x97095ff7 com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x97096000 - 0x9709cfff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x9709d000 - 0x970befe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x970bf000 - 0x970c0ff7 com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <0EC4EEFF-477E-908E-6F21-ED2C973846A4> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
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0x970e7000 - 0x971f3fe7 libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
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0x9755a000 - 0x9759dfe7 com.apple.MediaKit 10.5.1 (490) <4CF33D3A-ABA4-5AD8-2BCB-19FADF4347DB> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
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Greetings, I have an iPod Touch, that I recently tried to access the apps store. I can't enter my password, due to not being able to switch the keyboard to lower case letters. I tapped on the arrow up button, and it makes a click sound, but the letters do not change. Am I doing something wrong?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
I had this problem: "cannot connect to itunes" while trying to download an app so i went to the settings and i kinda messed it up that now i have not apps or itunes icon on my ipad! can anyone help me?
First, try a reset: hold down the home button along with the power button until you see the Apple, then let go.
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ITunes 9.0.2 Crashes Trying to Access iTunes Music Store on Startup
HI, everyone,
I installed iTunes 9.0.2 today in preparation for an iPhone software upgrade, but iTunes freezes 100% of the time just after it starts up and tries to access the iTunes Music Store. There's a bit of activity in the progress bar when iTunes first starts, and then the progress bar for accessing the store shows half way finished and the program crashes (every time).
I've reinstalled, rebooted, removed and replaced the preference files and my library, all to no avail.
I'm running WinXP Pro SP 3, patches all up to date, but now I can't access my library on my computer nor can I upgrade my iPhone.
Others of you have had similar problems; one of you reported a "parental control" issue with CA security suite. I have Trend Micro and can't find any parental controls to deal with.
I have IE 8 installed but use Firefox 3.0.15.
This has been a horrible day. I have many papers to grade for my college classes and expected the installation to go smoothly (as the ones in the past have; iTunes 8 worked great).
Please help!
Dan
Oroville, CAHi, b noir,
No, I'm afraid I don't have Nod32 installed. I wish I did--maybe a simple fix!
I'm working from home using the laptop the school supplied me. It's a domain machine, and Trend Micro's OfficeScan is installed but it's offline (though it seems to be working). The Windows firewall is disabled, probably because of the school's antivirus installation, so there doesn't seem to be a setting I can access.
I'd guess something on my machine is forcing iTunes to free as it starts to access the Music Store. My heart just sinks every time I start iTunes (dozens of times today), only to see it freeze solid every single time I open it.
Dan -
ITunes continually trying to access store, won't recognize iPhone
Okay, here is a problem I've been struggling with for a good while.
For the last...six months or so perhaps iTunes has been having an issue both connecting to the Apple Store and recognizing my device (iPhone 4). I have tried every fix that exists on the forum and other message boards (I am on Windows 7 64-bit Home):
Uninstalled and re-installed
Uninstalled and re-installed Bonjour and Apple Mobile Device
As admin did a DNS flush as well as tried the netsh winsock reset
Turned off my firewall and anti-virus, and made sure that each allowed Apple programs access
Made sure that Bonjour and Apple Mobile Device were running and started in services
Did an Autoruns to see if there were conflicting issues with Winsock providers, and there are no weird apps running
And so on. I haven't been able to switch out music on my iPhone in ages, and iTunes takes a good long while to start up every time I run it (even when running as Admin). When I click store it just continually tries to access, and my device isn't even recognizable in the program at all (but I can see it and access the HDD via Windows Explorer, as well and remove photos/etc.)
I honestly don't know what else to try and it is becoming so insanely frustrating not being able to connect my device and run iTunes properly. I know that this sort of thing has been posted before but the fixes that worked in those instances has not worked out for me and I do not know why.
Help please?Also, in the "Sharing" option in preferences it tells me that Bonjour is disabled, however after re-installing and re-checking Systems Bonjour is indeed turned on and running (apparently).
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Please assist. I bought group sms App from iTunes store and it downloaded to my Windows Ultimate 7 Pc. Cannot get it downloaded to my iPhone 4 and cannoy access any App in iTunes that I have downloaded before. Supposed to transfer to my phone with sync but no transfer happens notwithstanding numerous syncs. Apps remains unclickable in iTunes and not accessable, please point me in the correct direction??
Unhappy-user wrote:
Apps remains unclickable in iTunes and not accessable
That is because they only work on iOS devices.
As for the other issue, connect the device, select it in the left hand pane. In the right pane, select the Apps tab. Is Sync Apps checked? Is the specific App(s) checked? Is Automatically sync new apps checked?
Any errors in iTunes or on the device when syncing? -
I'm trying to get free app, but it just show me FREE button without download in iPhone 5.
On MacBook PRO in iTunes I have the error:
"Could not purchase "xxxxxx". An unknown error occurred (5002).
There was an error in the iTunes Store. Please try again later."
But I can purchase on iPad throught the same Apple IDHi The Magic Tech,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this articleare enabled over your network.
All the best,
Jeremy -
Can not connect to itunes when trying to purchase from app
Hello,
Everything was working fine, then i tryed to purchase gold for GoW game on my iphone and iPad but it say erroe connect connect to itunes. i have had it working for days and now for some unknown reason i can not purchase from this any more.
I attempet to buy a song to see if would work and i could buy a song but can not purhase from the game.
Anyone kow of any solutins, tried to contact apple support but have not heard back from them.
Thank youMake sure the iTunes app is closed (Double-tap the home button and then swipe up on the app preview window above the icon) and then go Settings >iTunes & App Store and then press on your Apple ID...logout.
Reset your device by holding down the home button and lock button (top of phone) for 10-12 seconds until the Apple logo appears.
Once the phone comes back on, go back to the same location and log back in to the iTunes store. Now, try the app again. -
I am a first time blacberry user and i thought everything was going great, u know it takes a few days to access all the new gadget's on your phone. Well i have had my phone for months and not one time have i been able to access my app world from my phone i continually receive and error message after i input my log in information in. It is a complete waste of my monthly charges not being able to have full access to my phone. Please somebody help me
Hi and Welcome to the Community!
With the hundreds of possibilities, it's a pity you didn't provide the actual error message that you are seeing. Please provide the complete and exact error message, including all punctuation.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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I am trying to download an app. but the screen on my iphone 4S has frozen when I reached the screen saying it was ready to download and I was
seeing an "OK" button to press. Nothing happens and I can't get out of the screen. When I shut off the phone and cut it back on and go to "apps"
the frozen screen appears again. Any help???Have you had an issue with a previous purchase from iTunes or has your credit card expired? Even though it is a free app, you may have to update your payment information, since you already have a credit card on file. They have to be updated in iTunes.
If none of that applies, try signing out, Restrt and sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.
if that doesn't work, you may have to contact iTunes Store Support and seek their assistance.
https://expresslane.apple.com/Issues.action -
ITunes crashes when I access playlists
Like others after updateing to latest version of iTunes 10.6, iTunes crashes only after I try to access playlists that have artwork. It seems I can get to the library if I leave it in list view. But unfortuneately those playlists that are saved in grid view will crash the program before I can change the view type. So I this point I cant see any of my playlists although the info is there. My audio and video library is stored on external drives. It seems like a loading issue pulling up file data across multiple drives.
Anybody have any thoughts?I also have problems with iTunes crashing, though I doubt your problem has to do with accessing the drives. I believe it's a more basic code problem with the new update. All I have to do is hit the grid button when I am shuffling through my entire library and the program crashes - guarunteed.
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TS1702 I am trying to reinstall my apps
I am trying to reinstall my apps and it is skiing for my credit card info and then tells me to contact apple support
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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ITunes keeps trying to access Apple Store
My iTunes has suddenly stopped simply playing tunes because it keeps bringing up a message saying it can't access the Store. (I don't have the internet connected because I'm only on dial-up during the day). I don't want my computer automatically trying to access the internet. I just want to listen to my music!
My computer is already authorized to play Store-bought material. The tunes I'm trying to play are legitimately copied from my CD collection. Why is iTunes suddenly insisting I access the STore in order to play my songs?!I am having similar issues since I downloaded the newest version of itunes. On random songs from my library (mostly purchased through itunes) I am asked to authorize the playing of the song!! What the ****, obviously I want to play the song or I wouldn't have clicked on it! I payed for this music and I should be able to listen to it when and how I want, with or without an internet connection.
Someone please help me! I have never had any problems with itunes before, but this one is going to make me crazy! -
HT203175 itunes constantly tries to access itunes store.
When I start up Itunes, it constantly tries to access itunes store.
I've cleared cache, reinstalled itunes, de-authorised and authorised to no avail.I am having similar issues since I downloaded the newest version of itunes. On random songs from my library (mostly purchased through itunes) I am asked to authorize the playing of the song!! What the ****, obviously I want to play the song or I wouldn't have clicked on it! I payed for this music and I should be able to listen to it when and how I want, with or without an internet connection.
Someone please help me! I have never had any problems with itunes before, but this one is going to make me crazy! -
ITunes crashes when I access iTunes Store/get Microsoft error message
I run iTunes on XP. I can open/play/synch iTunes just fine.
But over the last two days, as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). The event viewer indicates that the faulting module is usually an Application Error ("Faulting application itunes.exe, version 9.1.1.12.faulting module webkit.dll.version 5.31.22.7, fault address 0x000f24de") followed a few seconds later by a problem with the Bonjour Service.
The odd thing is, I can log into iTunes Store to check the details of my account such as credit card billing address.
I reinstalled the latest iTunes but that's not fixing the problem.
Help!Hi jfahlenkamp,
Thanks for visiting Apple Support Communities.
If iTunes quits unexpectedly when accessing the iTunes Store, try the troubleshooting steps in these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jeremy
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Aperture First Aid won't launch
Had a USB hub fail while my Aperture library was open, which evidently caused some database corruption. Read up on how to use the Aperture 3 First Aid function to repair...but the thing _will not launch_. Every time I try and launch Aperture (whether
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just got a nokia n80 is all good but i have a small problem.i used to have a nokia 6680 and had tomtom sat nav on and working on it for twelve months or more.but now im trying to install it on my nokia n80 memory card (i have a new 2gb one) and i can
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When i 'save for web and devices' in illustrator, the resulting jpg is cropped
Has anyone run into this before? I'm trying to 'save for web and devices" in illustrator, but the resulting jpg doesn't show the whole artboard. its cropped off some of the top and bottom. my file is a simple box with text inside. no other graphi
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Why our Podcast has been blocked or deleted?
Hey all, I'm sure you had this question here very often but I'm completly confused why our new Podcast got blocked because I exactly the same structure as I did on my old podcast which runs perfect in the iTunes Store! Would be great if someone could
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does nobody know the answer to what I would have thought a simple enquiry? I do not claim to be computer-literate, but surely SOMBODY out there knows the answer. I need to share my itunes (from my PC) with my iPod classic ,and my (or my wifes) iPhone