TS1702 Ive recently replaced the mother board on my laptop and Ive lost all my itunes purchases. It says I have them but files can not be located. What can I do to retrieve them?
I can see names of music/video files but says I can't locate files. Is there a way to re-download the files. When I go to the list it says that I've already downloaded the items to this computer. They're lost. Please help. Thanks.
Welcome to the Apple Community.
Delete the entries from iTunes and then redownload them.
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You cannot redownload ringtones.
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It didn't do this by itself.
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C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again.
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