TS1702 Keeps saying it can't connect
I can not connect to my app store or my iTunes
Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)
Note: You will not lose any data.
Similar Messages
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My Ipod Touch keeps saying it can't connect to my network?
My Ipod Touch keeps saying it can't connect to my network? Half the time it does after touching it over and over and hitting dismiss over and over. My server shows up though all the time its realy wierd. Then sometimes when I get it conected and go to open up Safari then it drops it all over agin can you help me solve this problem?
Hi pwrhuskers,
Try Resetting Network Settings on the iPhone, go to Settings> General> Reset> Reset Network Settings.
What type of wireless router are you using? What type of security is being used and how many characters are in the network key?
If you are using WEP, you'll want to use a 5 or 13 character key as described here: http://support.apple.com/kb/HT1344
This article: http://support.apple.com/kb/TS1398 provides other general Wi-Fi troubleshooting tips.
-Jason -
Apple TV keeps saying it can't connect with itunes store. Help?
Been trying to pull up purchased season of Breaking Bad. Got thru some episodes but now it's saying it can't connect with itunes store. Everything's updated and all other features of ATV work fine.
I've had apple tv since August and seem to have had to do a restore every 2 weeks or so, lost connectivity, can't connect to itunes or other errors. the restore takes a good 20 minutes even on wide band internet. it works for a few days then seems to go bad. read something online tonight about just restarting apple tv, presumably by powering down from the socket and rebooting. good luck.
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HT1937 it keeps saying i can't connect to the iTunes store when i try to make an in app purchase
title says it all. I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store
Hi Williamo18,
Welcome to the Apple Support Communities!
I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe -
I Go to buy curency in game and it says can't connect to iTunes contact support anyone know how to fix this ? Been happening for a few days
Hi callum88888888,
As the screen suggests, you will need to contact iTunes store support. You can do that from this page -
iTunes - Contact Us - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
IPad 3 keeps saying it can't connect to cell network even though I've got full bars
My iPad 3 is on the O2 network in the UK. Pretty much every day on my commute or whenever I go onto 3G as opposed to wifi I will have full bars, an apparently strong connection, but the iPad will insist it can't connect to the Internet because there's no active cell connection. I have tried every trick in the book to get it to recognise the network that it can clearly see perfectly well, but the only thing that works is turning the device properly off and on again.
It actually happened while I was writing this message in fact: surfed to this page, wrote the post, pressed Submit and the iPad old me there was no Internet. Had to restart and repost.
Anyone else seeing this?Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
Why does Safari keep saying "it can't connect to the server" every time I try to access any sites?
I have the latest safari update for os x, which was working perfectly fine up until 3 days ago. Everytime I would try to access any site, safari would tell me it couldn't connect to the server, and I would have to refresh the page at least 5-10 times until I can access the site. I checked my internet, and it seems to be running perfectly. I also tried using Chrome and it had no problems accessing sites, too, so I know it's not my internet. :/
Is anyone else having the same problems?Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please
Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe -
I have a new Ipad and was trying to sync from Itune what is on my Iphone. It keeps saying "Ipad can't be used Apple Moble device service isn't started". ???? help I then tried to connect my phone to Itunes and it is saying the same thing??? Help what is going on?
Right click 'computer' in your PC/laptop (whichever). Click 'Manage', then 'Services and Applications', then 'Services', you should see 'Apple Mobile Device' running or stopped. If you couldn't find 'Apple Mobile Device', it means you haven't download iTunes into your PC/laptop (whichever).
Cheers -
I can't update my iPad because it keeps saying I'm not connected to Internet but I am connected
Connect iPad to iTunes and Check For Update (tap to enlarge image)
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i downloaded the GV app to my iphone but i'm trying to set up the app and it says it can't connect to google when i try to sign in to my google account.... any ideas what's wrong? i can access my gmail account just fine with my gmail app on the same phone
What's a GV app?
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My ipad says it can't connect to the server although other computers in the house one the same wifi are working fine. Sometimes turning it on and off will help.
KKbrummund, thank you for sharing your concerns about your Kin device. I understand that it can be frustrating having these issues with a new device. At this point, since the phone is able to access internet, but just can't connect to Windows Live, there may be a problem in the phone itself. We can submit a trouble ticket to our network team to see if there are any network issues causing this. Also, if you are within your 14 day worry free guarantee (this may be different for some indirect agent locations) you may want to try exchanging your device.
Please let me know what option you decide to take. If you are past the worry free guarantee or have had the phone exchanged already, I can submit the trouble ticket for you.
MarquiaF_VZW
Follow us on Twitter @VZWSupport -
I just bought a new Ipod ios from a friend and she didn't reset it before she gave it to me and when I try to connect it to my laptop it keeps saying "Ipod is disable, connect to itunes"and it says to put in the correct passcode but I don't know what the passcode is and now I can't get ahold of my friend that sold it to me. So my question is: How do I reset the passcode and the Ipod touch so that I can sync it to my laptop and so that I can enjoy my new Ipod Touch?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My iPod is up to a 4.1 ios, and it won't update to a 5.1 which I need for some of my apps for school. It keeps saying that my internet connection is bad; but, it works just fine. What do I need to do?
If you get a network timeout error, then disabling the computer's security software duirng the download and update usually resovles that error.
If that is not the error what is the wording of the error message.
Note that only a 3G or 4G iPod can go to iOS 5. A 2G iPod can only go to iOS 4.2.1 -
To get the latest update for my iPad to I have to connect to iTunes as hen I try to. Update from the iPad it keeps saying I'm not connected to the Internet which I clearly am any suggestions any one ?
You can be connected to wifi and still not have an internet connection.
Try this:
Make sure IOS is updated to latest version
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings
Do you not have access to a computer?
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