TS1702 mailpro app, developer not responding, app not working, what's the next step?
mailpro
really useful hotmail, msn & the new outlook mail client
working fine until last week
tried all the stuff support recommends
switch phone on and off
delete app and reload app
contact developer
developer doesn't respond and now
the app's been taken down in the uk store
this is a paid app, we should expect something
for our money, either support from the developer,
or apple ( who took our money )
what's the next step?
thanks very much apple
you will do absolutely nothing about this ....
after a two week email discussion with your support team
you will not
a. contact the developer
b. offer a refund
c. give me an email address for customer complaints
I am disgusted at the attitude apple displays to its customers,
and the complete lack of support offered.
I can have one off telephone support for $49
....... for an app not working
I want a working app ( already paid for via apple app store)
or a refund for the non working app with no support
I will not be purchasing any more apple products in the future
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