TS1702 my itunes store app wont work its just a white screen, wont search for anything?

My itunes store app has stopped working, its just a white screen, nothing loads up?

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.

Similar Messages

  • My store wont load its just a white screen with itunes store in the middle

    my store wont load its just a white screen with itunes store in the middle... anyone pls help!!!!!

    Same Here!

  • 10.5 itunes store not loading...just a white screen. any help?

    I have reinstalled twice but still no luck. Also i dont think its my wifi.

    Try this
    Reset the WinSock key
    If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
    To do so, please do the following in an administrator user:
    Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. Choose to open as an administrator.
    Windows XP: Click Start > Run and type in cmd.
    Enter the following command: 
    netsh winsock reset
    Restart the computer and test the issue.

  • After using my iPod classic in my infinity G35 a few weeks ago, I took it out of the car and it no longer works.  Just a white screen with the web address for Apple iPod support.  Worked fine when hooked up to iPod jack in car.  But wont work anywhere now

    After using my iPod classic in my infinity G35 a for the last few weeks, I took it out of the car and it no longer works.  Just a white screen with the web address for Apple iPod support.  Worked fine when hooked up to iPod jack in car.  But won't work anywhere now.  I tried re-setting but has not worked.  Any ideas would be appreciated.

    I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
    After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!!

  • Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

    Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

    Hi Davin12,
    Here is an article with some troubleshooting ideas for when you are not able to connect to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Take care,
    - Ari

  • My ipod restarted while sofwear update .now its just showing white screen

    my ipod restarted while sofwear update .now its just showing white screen...now how can i start my ipod...

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • Ive just updated my ipod touch 4th gen, but the bat went flat now its just a white screen and when i plug it into my laptop nothing happenes

    ive just updated my ipod touch 4th gen, but the bat went flat now its just a white screen and when i plug it into my laptop nothing happenes

    Hello,
    This will fix your problem!
    To put the device in DFU mode,
    1. Connect the device to iTunes
    2. Hold both the power button and the home button down simultaneously
    3. After 10 seconds, release the power button but leave the home button pressed
    4. iTunes should then recognize that the device has entered DFU mode and ask to restore.
    That should get you back on your way.
    ~Lt. Leviathan

  • Itunes store app not working

    Anyone else having problems getting onto the itunes store. Not working at all on either of my ipads or phone, just a plain white screen and the spinning circle at the top? Noticing lots of little glitches lately, letting standards slip a little I think. May look elsewhere on next contract renewal.
    Just noticed App store is the same. Have reset devices, logged off account and logged in again etc etc. Must be apple for it to be on more than one device?

    Hi, Camacho714. 
    There are a couple of things you can try.  Try closing all open applications and power cycle the device.  Second, would be to reset all settings.  Go to Settings > General > Reset > Reset all settings.
    If the issue persists, try signing out of all services that require signing into your Apple ID and then signing back in.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Cheers,
    Jason H.

  • Itunes store is a white screen, cannot search for music, any ideas?

    When I open my ITunes and go to ITunes store it loads but just gives me a blank white screen, I cannot search for anything to purchase, my ITunes needs updating but I no longer get the pop up notification for it, any ideas?

    Hey maggz2008,
    I have an article for you that should be able to help you address this issue with your ability to reach the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • Why upon turning on my mac its just a white screen ?

    why upon turning on my macbook pro it freezes on a white screen and dosent change ?

    Welcome to the Apple Support Communities
    It's possible that your Mac has forgotten the startup disk. Turn off the computer, and then, turn it on and hold the Option (Alt) key until you see all the bootable devices on the screen. After that, choose the OS X partition and OS X will start up. After starting, open System Preferences > Startup Disk, and select your OS X partition.
    Also, try doing a PRAM reset > http://support.apple.com/kb/HT1379

  • ITunes Store app for iPad is blank

    The problem is only on the ipad and not the ipod.  The iTunes Store app has a blank grey or black screen depending upon the selection (music, movies, tv shows, etc) 

    Yes I think you have the solution MelissaA1974.
    Here are the steps that I took (thanks to the technical support folks at the Genius Bar at the Rideau Apple store):  Key was re-setting settings(the rest was to force the recognition of the change - the first time reset settings was tried it did not work) so your suggestions on Safari may be right on for future problems of this nature. 
    1. Under Settings / General / Reset select Reset All Settings
    2. Under iTunes & App Store sign out of your ID
    3. Under Wi-Fi disconnect
    4. Reconnect W-Fi
    5. Sign back in to iTunes
    My current Safari privacy and secuirty setting is to block cookies from third parties and advertisers.  I had previously selected Always.  It had not been the problem in the past but with updates, etc.  just might have been the prroblme.

  • The itunes store app on the iphone 4s does not appear on the iphone at all so i can't purchase any media.  I have done all the updates on the iphone and in itunes.  This happened right after i did the latest iphone update.  HOW CAN I GET THE ITUNES BACK?

    after doing all the latest updates to both my iphone 4s and itunes the itunes store app on the iphone just dissapeared.  Now i can't purchase any media.  How can i get itunes store app back on my iphone?

    If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (swipe your first home screen to the right), then is it hidden by Settings > General > Restrictions > iTunes being set 'off' ?

  • Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

    Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

    Hi Doomtrooper,
    When you updated your iPhone 4S and iPad3 to iOS6, what exactly do you mean when you can't access the iTunes store? Have you checked your connection to the network?
    Please be a little more specific

  • I just updated to iOS 7 on my iphone 4 and now my iTunes Store doesn't work. The App Store works fine, but the iTunes comes up blank whenever I touch the icons. It doesn't even seem like it loads at all. Can anyone help?

    I just recently updated the software on my ihpone 4 to the iOS 7 and now my iTunes Store does not work. All of my other apps work perfectly fine except iTunes.  Whenever I open the app, the icons for music and movies and tv shows come up, but when I touch them, nothing happens. The screen is just blank. And I already tried updating again, updating iTunes on my computer, turning my iphone off and on, and resetting my ihpone, and nothing works. Can anyone help?

    I searched this site for ios 7 and itunes store and found numerous others with the same problem, and several suggested solutions. One said that they had blocked all cookies and that was apparently the problem. I had done the same thing - blocked all cookies. So I set cookies back to "third parties and advertisers" and that solved the problem. Now the itunes store is working. 

  • I installed Aperture from the App Store, it was working ok, then suf=ddenly it wont load, I get the "Aperture encountered problem" message, have updated all OSX and Aperture but I still cant get it to work, any ideas ?

    I installed Aperture from the App Store, it was working ok, then suf=ddenly it wont load, I get the "Aperture encountered problem" message, have updated all OSX and Aperture but I still cant get it to work, any ideas ?

    I installed Aperture from the App Store, it was working ok, then suf=ddenly it wont load, I get the "Aperture encountered problem" message, have updated all OSX and Aperture but I still cant get it to work, any ideas ?

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