TS1702 OS X MOUNTAIN LION WONT DOWNLOAD

Just as the title says really. Its been downloading for 48 hours and the app store 'purchases' just says 'waiting ...'
The 'pause' button is blanked out as well.
Any ideas please and there appears to be no free help line to call even though its cost me £13.99 and I am not carting this 27 inch imac 20 miles to the nearest store.
I'd rather get a refund and stick with the older op.
NOT HAPPY APPLE.

These are user-to-user forums, you are not talking to Apple here.
Does this post help : https://discussions.apple.com/message/19080002#19080002
And/or have you tried quitting the store and re-opening it ?
Otherwise you might get better help if you post in the Mac App Store forum.

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