TS1702 Payments taken twice for THE SUN app

Two payments have been taken at the same time for my SUN app, how do I  reclaim?

You have to report it to iTunes Support.
http://www.apple.com/emea/support/itunes/contact/

Similar Messages

  • TS1702 charged twice for the same app

    I was charged twice for the same app. How can I get a refund?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Why my money were taken twice for the same program why my money were taken twice for the same program

    why my money were taken twice for the same program?

    contact expresslane via email or chat, they will refund you as long as this is the first time

  • HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

    Why have I been extra charged for an app and have been billed twice for the same app?

    We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
    I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 i was billed twice for the same app, how do i rectify this

    i have been charged twice for the Guardian app. How do i get this sorted?

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 Itunes charged me twice for the same app. I wish to buy angry birds seasons hd and angry birds rio hd. both for ipad. and you charged 2 times for a.b. seasons hd.

    Itunes charged me twice for the same app. I wish to buy angry birds seasons hd and angry birds rio hd. both for ipad. and you charged 2 times for a.b. seasons hd.

    These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums. If you have a billing problem then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • You billed me twice for the same App.  I want my money back!

    You billed me twice for the same App.  I want my money back!

    Not me. Responses on these forums come from other Mac users like you, not Apple itself.
    How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
    Did you end up buying this twice because you were trying to download the app a second time?  If so, you should:
    Select the store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can redownload your available previous purchases.

  • I have been charge twice for the same app please help

    I have been charge twice for the same app please help, I have look for help but no luck,

    Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us

  • HT204053 My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID.  This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

    My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID.  This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

    Apps previously purchased will continue to operate wherever you are.    However; you'll not be able to update them other than by using the original purchase details.   What this means is that you can only 'purchase' from a country's store if you have a valid credit card and residence of and in that country.

  • HT204088 ive been billed twice for the same app ie the Sun monthly sup

    Ive been billed twice for the same month for the sun monthly subcription how do i get my money back?

    Hi..
    First, turn off the subscription until the matter is cleared up  > iTunes Store: Purchasing and managing auto-renewing subscriptions
    FYI, Apple's policy states that, "all sales are final" >  iTUNES STORE - TERMS AND CONDITIONS
    However, since you were billed twice, try contacting the app developer here >  http://www.thesun.co.uk/sol/homepage/article296174.ece

  • TS1702 What do I do if I've been billed twice for the same app?

    I recently purchased an app and was billed twice for the same product - why?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • TS1702 Renewed my subscription with the Sun app, was charged £0.69 but app won't load seem that I am not the only one having issue with this app. How can I claim my money back?

    Renewed my subscription with the Sun app, was charged £0.69 but app won't load seem that I am not the only one having issue with this app. How can I claim my money back?

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
    First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • Been charged twice for the same app

    Hi all..
    I know your all gonna say that it is not possible to be charged for the same app twice but I think I have been charged.
    Let me explain.
    I own an iPhone 4 and purchased Airport Mania @ 59p (uk price) and did this 17/07/2010 and I can see this in my purchase history.
    I then bought an iPad over the weekend and I wanted to install the same game.
    So searched for airport mania (didn't press the HD versions or made for iPad) and it showed the price of 59p nothing popped up saying I had bought this before..
    But.....
    This morningI log into my acc and I have an email saying I have been charged for the app and it is showing as 59p.
    So I then installed another app I had bought sometime ago "RoadTrip" which calculates your fuel usage (I recommend this app) and it shows up as listed free in my purchase history, but when I originally purchased this back last year it clearly shows I was charged £2.99.
    So can anyone shed any light as to what is going on?
    Thanks
    Ric

    Thanks for all your help
    I only have 1 account using my MobileMe account.
    I have checked the games both show the same title - Airport Mania: First Flight.
    Looking through my history when I purchased it in July 2010 the company was called Reflexive Entertainment. When I downloaded the game on the 21/03/2011 the compnay name has changed to Lemon Games SL.
    Reflexive Entertainment sold the game to Lemon Games SL and the app store are treating this a new app. Which is wrong How many other people have been caught out with this?
    Also I have noticed I have been charged for downloading Rockband content again, and some songs that I purchased for Rockband are no longer listed!

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