TS1702 Purchased in app content but did not receive, can not find a link to report the problem
I paid for in app content and it said my phone could not connect to itunes and my purchase had not been finished, i did not receive anything. I left it a day and re-tried and this time was sucessful. however I have been charged twice, once for the original purchase which gave me nothing and again for the second which did give me what I was expecting. Been looking on apples website for help but have been getting no where fast.I receieved an email giving details of my purchases and it has a report a problem link but doesnt actually help.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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I have received my serial number for CS6 but can't find any link to download the software...
I can't find any links to actually download CS6 Design and Web. Could someone please help!!!
I have my serial number so just need to download the software.
I've been on the phone to Adobe for over an hour and a half now on hold...not having much luck!Try
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html -
I'd like to be able to purchase in app content but I receive a message that says I have to buy the game again due to the fact that I created a ne apple id. Is there any way to get around this issue?
Go back to your old Apple ID.
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I just upgraded a full version of "ISO Fits" app from App Store 2 days ago but the upgrade wasn't successful. I reported the problem to the developer but had not received any reply. What should I do?
1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now? -
yesterday I have purchased Ipad2 with 3G but did not able see in built aceTime on my scree do we need to Install? please Help, yesterday I have purchased Ipad2 with 3G but did not able see in built FaceTime on my scree do we need to Install? please Help.
See this support doc on how to use FT... http://support.apple.com/kb/HT4319
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HT4009 in app purchase didnt recieve content but was charged for it
I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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The appstore in my iPad is not working properly. It's not downloading either updates or new purchases of apps, stucks at "waiting" status an do not load them. I had to go through iTunes in my computer and sync.
bunjamin wrote:
There is now a new line in BBM that wasn't there before which covers the message that I am typing, so I can't actually see what I am typing.
Hi bunjamin,
just go to BlackBerry World, and update all your apps including BBM.
bunjamin wrote:
Every time I unlock my phone, my screen enlarges so I can't really see much on the hub/notification screen and it defaults to the hub which it didn't do before).
you can turn off the magnifying glass :
device settings >> accessibility >> magnify mode >> OFF
you can deactivate the "reset to Hub view" :
hub >> overflow (bottom right button) >> Settings >> Display and actions >> Return to Default View When Idle >> OFF
bunjamin wrote:
my ringtone is much softer than it was previously
yes, BlackBerry has acknowledged this bug in this article from the public knowledge base:
KB36755 After upgrading BlackBerry 10 OS to version 10.3.1 the volume for notifications is noticed to be significantly lower than in the previous version
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
i downloaded advance cinema app from tha app store, but everytime i click on a movie, it takes me to the IMDB website and im not able to watch the movie. The app promises 4000 free movies, but not able to watch any new movies...
I have found the issue. I have not found an answer to the prob. I have put in a case with customer service. If it doesn't work right, I need my money back!!!
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How to log in with my old Apple account? I forgot my pass and I did change my apple ID before canceling first?? I am from Croatia so did folow al the discussion and the to resolve the problem but no luck. Can not call from Croatia the Apple help desk.i did try all the options but I can not find the phone number to call from Croatia,
I can not change my Apple ID to the old mail (not possible!)
The old mail don't accept the new password..
I can not delete the Icloud all the time asking my the password of the old mail!
I realy need helpYou can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them. -
I purchased a song on itunes and its file can not be located. Its listed in my library but can not play. A message pops up that read. Can not locate file then it gives me an option to locate. When I click locate it opens a box. Dont know what to do after that
Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
"Attempted to load Java content, but Java is unavailable or not installed"
Got a weird error message "[web window name] attempted to load Java content, but Java is unavailable or not installed". This came when -immediately after having done a shutdown and restart- Safari tried to open a web page that had never caused any problems before.
What worked for me was:
Make sure that an alias named "JavaPluginCocoa.bundle" was located in [StartupDisk]/Library/Internet Plug-ins.
That alias should link to its original file by that exact same name located in [StartupDisk]/System/Library/Frameworks/JavaVM.framework/Versions/A/Resources.
The version of the JavaPluginCocoa.bundle should be 12.3.0 - that is: when using OSX 10.5.7 and Safari 4.0.2. (Check the version number by selecting that file and Get Info / press Cmd-I.)
That 12.3.0 version comes, as I understand it, as part of either the Safari 4, or of the Java update that came out simultaneously (I think it was Java 5.2 but don't recall the exact version number).
From other web posts I understand that older versions of the JavaPluginCocoa.bundle may sometimes be left around in various other locations after the Safari 4.0.2 and Java updates, and may cause Safari to get confused about which one it should use. Anyway, the JavaPluginCocoa.bundle setup I mentioned above should be the correct one.Other threads have suggested to update Java. There is now an update "6".
http://www.apple.com/downloads/macosx/apple/application_updates/javaformacosx105 update6.html
I already had this. The notes for Update 6 mentions " J2SE 1.4.2 is no longer being updated to fix bugs or security issues and is therefore disabled by default in this update. "
I went into /applications/utilities/Java Preferences.app and:
1) turned 1.4.2 back on.
2) made 1.4.2 first (by dragging to top)
3) I also switched Run applets to Within the browser process (which should be the Default but was not set)
I am not sure which of these are needed, but doing all of them made it work. On the web page in question. -
TS1424 When I try to Purchase an app update it says " Your Puchase could not be completed"
When I try to Purchase an app update it says " Your Puchase could not be completed" and No matter how many time I try to close the app and reconnet it still would not let me purchase, but I was able to purchase the app updates prior to this.
When I open the store in general (from my PC - Windows Vista), I get a message saying "Your request could not be completed. The item you've requested is not currently available in the Canadian Store."
On my iPad, Apps opens, but I can't browse new apps listings, but not their details.
Help? -
if I requested to erase a stolen device on find my iphone but did not receive a confirmation, do I need to remove the device before restoring the replacement (new) iphone? Can my stolen iphone still be erased if I restore my new iphone? I am just concerned with someone accessing all my content.
1. No.
2. Yes if it's still on online -
I have an ipad2 and we purchased an HP office jet 6600. I can not connect to print. In searching the net, I have been advised to get the firmware update but can not find it. Can you advise?
Is the HP on the airprint list?
iOS AirPrint Printers http://support.apple.com/kb/HT4356
How to Print from Your iPad: Summary of Printer and Printing Options
http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
Print from iPad / iPhone without AirPrint
http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
How to Enable AirPrint on a Mac and Use Any Printer
http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
Cheers, Tom -
i am trying to download OS X Lion from the app store and it says it can not complete my purchase becuase it needs at least 2GB of space and over 2GB on my computer...any ideas??
That requirement is referring to the need for 2gB of RAM, not hard drive space.
Stedman
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