TS1702 Refund for non-functioning app - Jumsoft Money

I am using Jumsoft Money - i have bought the Mac version plus iphone app plus iPad app. A big investment.
The recent program update has rendered the apps useless - everybody is complaining but Jumsoft is being totally unresponsive: how can I get my money returned?

If you've contacted the developer and not a had a reply from them then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, and then Purchases, Billing & Redemption.

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Refund For Non-Working App

It seems impossible to get a refund for apps now.
I bought an app for my ipad and it's sister app for the iphone. After installation you find out to get them to work as advertised you need to purchase more from within the app. (which is nowhere on the advertisment for the apps). Although a bit annoyed I did purchase it though.
The app on both does not work properly and I have contacted the developer several time without any reply.
I tried to report a problem with the in app purchase but that took me to the external Apple contact.
I tried to report a problem with both apps but just got the message to report it to the developer. He/she isn't responding and I want my money back now!!!!
They don't make it easy to get a refund. Anybody know how to do it?

To contact Support go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. If they've sold you an app which doesn't work you ought to be able to get a refund - you may have to ask to have it escalated to a more senior helper.

TS1702 i want to get a refund for an in app purchase i did not recieve

hiya how do i get a refund for an in app purchase not recieved i've contacted the vendor and they say contact apple but how?

Here:
http://www.apple.com/support/itunes/

Refund for a removed app?

Hello everyone, this is my first discussion thread here.
Itroductions later, can you get a refund for a removed app that you bought?
I recently purchased a app by the name of xRec that was removed from the app Store today, one minute it was there next second, it was gone.
The app allowed you to record your home screen on your iPod/iPhone and was removed today.
It originally cost 1.99 and I was wondering if Apple will refund me my money and furthermore, does Apple refund people of apps that were removed?
Thank you.

The apps/iTunes store staff are usually very good and considerate of users.
You can always elevate your concern to Apple headquarters or another arm of the company found on: http://www.apple.com/contact
There may be a very good reason why the app was removed, but it would definitely have been helpful to inform or respond quickly to users who purchased the app as to why it was removed.
Good luck and hopefully you will get a satisfactory response soon.

How can I get a refund for an unwanted app that I just purchased?

How can I get a refund for an unwanted app that I just purchased?

Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
(111524)

How can I get a refund for an in app purchase I did not want?

How can I get a refund for an in app purchase I did not want?
The app took over $35 from my account and there is no way this was authorized. Please advise on how I can recover these funds.

They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
I think they do this to their customers very often. It is extremely dishonest.
I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
But seriously...best of luck.

Can I get a refund for an unauthorized app?!

Can I get a refund for an unauthorized app?!

Bunny Shooter appears to have a number of in-app purchases available, for additional levels and features within the game. Make sure your kids didn't purchase a bunch of these from within the app before you start filing complaints. If they did, then the purchases are completely legitimate as far as the iTunes Store is concerned and no refund would be due to you, nor would there have been any sort of criminal activity nor fraud occuring.
For the future, I'd strongly suggest you turn off In-App Purchasing and probably app purchasing completely, so that your kids can't make purchases that you aren't aware of.
Regards.

HT4009 Does anyone know how to get a refund for an iPad app purchase?

Does anyone know how to get a refund for an iPad app purchase?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

ISight not working for non-Apple apps under particular user account

I noticed that my iSight built into Macbook Pro 15" is not working anymore for non-Apple apps (Skype and Webex at least) and working for Facetime and Messages Beta under same account.
I tried to test it using different account on OS X with Skype and it is working great!
I'm using 10.7.3.
Any advice?

Hi,
I take it that in System Information the camera is listed under USB items ?
Your speps say OS x 10.7.2
Have you updated to OS X 10.7.3 ?
If you have I would start with that by doing a COMBO Version (Not using Software Update)
This will be everything that has been updated since OS X 107 came out and may catch those hard to trace issues.
Using the FInder > Go Menu > Hold the ALT key and Select the Library that appears > then navigate to Preferences.
In here find the Skype .plist.
Open it with Quick Look.
Can you capture that (Apple/CMD ( or ⌘) + Shift + 4 together (Also tap space bar at the end to get the Window) ) ? and post it here.
I don't use Skype and don't have the .plist to see if it lists the camera.
If it does it might pay to delete the.plist and force Skype to re-***** the hardware. (It also depends how much of your other settings are in there)
In the meantime if you go to the Skype Preferences can you see a Preview of the camera ?
Can you turn Off access to the camera and turn it On again in Skype ?
Skype does use Flash Player to do the Video.
Is Webex a browser led thing that uses Flash ?
If it looks like it is a Flash Issue do you have the GoogleTalk Video Plugin installed (there is a standalone and it is part of Chrome) ?
9:08 PM Saturday; February 18, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HT4009 How do I get a refund for an In-App purchase that I didn't receive?

Does anyone know how do I get a refund for an In-App purchase that I didn't receive?

If the In-App is iGestA please contact me with email. I will give you a free code. The email is evaible on itunes store

HT1933 how do i request a refund for unauthorized in-app purchases?

I would like to get a refund for unauthorized in-app purchases on my account. when i follow the instructions for reporting a problem and click on report a problem itunes takes me to its how to report an issue page which doesn't give any instructions for reporting in-app purchase problems. does anyone know how to get a refund for unauthorized in-app purchases?
thanks.

Contact the developer of the app.

TS1702 How do I get a refund for a in-app Purchase.

Hi,
My son was using my iPhone this morning and purchased some crystals for a game he was playing for $56.00. I didn't notice this until I checked my bank balance. How do I get a refund for the purchase? I have already restricted in-app purchases ... now I just want to get my money back.
The order number was MHJ211TJ91, I think, based on my iTunes Purchase History. The individual items don't have a number, so I can't tell.
Thanks,
Andrew

Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support (these are user-to-user forums) and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 refund for app that dont work

how do i get a refund for a app i pay for but i didnt work on itunes

Refunds from the App Store or iTunes Store
Or you can try to download a version of the app that IS compatible:
App Store: Downloading Older Versions of Apps

HT4009 How can I get a refund for my in-app accidental purchase?

I bought my 72-year-old Mother a new iPad 2 and she is loving it. I set up the account for her to purchase new games through the app store if she wanted, but she was not aware that the in-app purchases were real-life purchases, she thought it was fake money inside the game (now she knows). Is it possible to get a refund for this? I tried to do it through the 'report a problem' but it said it was not refundable and $99.99 is a very big mistake to make on her first day with the iPad.
Any help would be appreciated.

You will need to contact iTunes Store Support.
You may want to consider turning off In-App purchases in the Restrictions:
Settings > General > Restrictions > Enable Restrictions > Create a passcode > verify passcode > Turn off In-App Purchases.

I downloaded and paid for ipad apps for my ipod that I paid for - how do i get refunded for the 2 apps I purchased that I cannot use on my ipod

I downloaded ipad apps instead of ipod apps that i paid for . How do I get refunded for these

To report an issue with a purchase (request a refund), follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

TS1702 Refund for non-functioning app - Jumsoft Money

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