TS1702 Refund on app purchase?.

How do get a refund on an app that's bad.

Contact iTunes support: http://www.apple.com/support/itunes/ww/

Similar Messages

  • I need tp refund In-app-purchased that I paid but it can't download.

    I need tp refund In-app-purchased that I paid but it can't download. but i tried to report problem and it not wor. please help. Thank you.

    We are not psychic... You don't tell us what country's store you are using or even what the app is...
    Go to the App store in iTunes. Find the page for the app, and click the link for the developers web site.

  • HT4009 Refund an app purchase

    How CAN i get a refund after i purchase an app i do Not like?

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.

  • TS1702 Refund on Apps.

    Has the refund on apps changed.  I ask this as I have got a far as report a problem via iTunes.  Following iTunes>Store>View Account>Purchase History>View All>Report A Problem> This now takes you to Apple Support where you have even more options that lead you these boards.   A
    When I last requested a refund on an App that did not live up to standards I found the whole thing very simple.  Has Apple just made the complete process condusing?
    Sean

    Demo, You very wrong there.  in the UK your protected by laws governing the sale of goods.  If you can prove an App does not do as it says then you are entitled to a refund. 
    I have requested a refund by calling Apple Support and they have now told me it is done through "Express" Lane. This is not an "Express" method of getting a refund on an App that does not do as it says. 
    Its slow, too many clicks and not accessed from iTunes.  If I had to go through the same process to purchase an App, I would not bother.  I am a big fan of all things Apple, they should be valuing any purchases and have a clear refund policy on the Apps that fail.
    I wrote the following to Apple's Support Team:
    I am trying to get a refund on these two apps that I have mentioned.  This process has tainted my view of Apple and the way you work. 
    Up until two hours ago I adored Apple and its products.  The ease of use, the simple design and how they stand out from the crowd.  This process of getting refund has become so long and click hungry.
    When I first completed a refund it was all done in the iTunes store.  It was simple, click purchase history and report a problem.  Refund was an option.
    I am annoyed at how Apple have changed this user experience and then have the hard face to say it's "Express" lane.  There is no part of this refund process that would make it "Express"!  If this was within the first 7 days of starting my contract on my  iPhone, I would return it back to my telephone service provider.
    I defend and and sing Apple's praises.  I think this process is nothing far of disgraceful.  What happened to SIMPLIFY - SIMPLIFY - SIMPLIFY. 
    Ask your self this, if a customer had to go the the same amount of bother to purchase and App as what we do to get a rotten refund, would you sell any Apps? 
    I feel I have been treated badly by these changes and it is not an Apple experience, I would expect this with any other firm but Apple.
    Apple need to look at what people are asking online.  Search Google "App Store Refund Apple" there you will find pages of forums asking how to get a refund. 
    I will be using a card with just £1 on it until this process is made simple and can be done through iTunes like it could before. 
    I am starting to wonder if this is the beginning of the magic fading.  The question is, do Apple need Steve Jobs?  The man will be spinning in his grave at the complicated method of getting a refund. 
    I hope you take my views onboard and go and read these online forums I have mentioned.  I am looking at getting a new MacBook Pro, I will need to ensure the refund process is as simple as the purchase process.

  • How do I get apple to refund unauthorised app purchases worth over $150

    i have had unauthorised app purchases by an unknown person charged to my visa card worth over $150 in the last few days. I urgently need these to be reversed

    Click here and ask the iTunes Store staff for a refund, or contact the card's issuer and dispute the charge.
    (116684)

  • Refund in-app purchase.

    A while ago I tried making a one-time in-app purchase. Since it kept on giving me an error saying 'purchase cannot be completed', I deleted the app. Yesterday I reinstalled it, and to my shocking surprise it suddenly purchased all my previous attempts to buy the in-app purchase! I never asked for this, I simpely tried again after a failed purchase that specifically said that the purchase wasn't completed yet, and now I'm stuck with a big bill. How do I get this refunded?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 How to get of Refund In app purchase made in error

    My 6 year old son somehow managed to download £8.17 of in app purchases on sonic dash today!!
    how do I get a refund for these??
    thanks
    chris

    Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions, and you can require your password to be entered for every download.

  • How to refund in app purchase?

    I want to cancel in app purchase (diamond dash's gold in facebook game), how can i do? please advise.
    Thanks.

    Hi..
    You can turn off In-App subscriptions > iTunes Store: Purchasing and managing auto-renewing subscriptions
    But as far as a refund goes, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS

  • HT4009 I can't seem to find a place to request a refund for app purchased from the iTunes store.  Can anyone help?

    I downloaded an app and tried to make an in-app purchase.  When I did so, the app said it could not finish the transaction, but it didn't say why.  However, I got a statement from iTunes and see that I have been charged for the in-app purchase for the service, even though the app itself still says I have not subscribed.  Does anyone know how I get a refund?
    Any help you can provide would be greatly appreciated.
    Thanks.
    Michelle

    Thanks!  I'll try it.  I didn't know you could just contact support.
    Michelle

  • HT4009 refund in app purchase

    How can I request a refund for an in app purchase?  My son hit the "buy" button for a $100 purchase rather than the "cancel" button.
    I am baffled as to why it did not ask him for a password.  A free app requires a password, yet a $100 purchase does not?????
    Please advise.

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
    Good luck.

  • TS1702 Refunds for unauthorised purchases

    My son used our itunes account without persmission, he hacked our password aged 9!!! How do I get a refund for the money he spent on in app purchases on the Clash of the Clans game? The sum spent in one 24 hour period was over £400 and in more than 50 transactions.

    Hi,
    was the outcome here? I have the same dilemma £200 in 24 hours on the same game!

  • HT204088 How to Receive a credit refund for app purchase

    I need to know who can I contact to receive a credit refund for an app purchased on my daughter's iPad.

    Welcome to the Apple Community.
    Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

  • HT1933 Who do we contact regarding refunding in app purchases?

    After reading throughout the day about the refunding of in app purchases made by my kids, I'm wondering who I get ahold of to start the ball rolling. My kids play Smurf Village and Dragonvale, along with that Charlie Brown app also. All of which have cost me a pretty penny because of the 15 minute window. I've always just lectured strictly and told them not to do it again. Kids will be kids.

    As to requesting a refund, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to contact the iTunes Store and make your request.
    Regards.

  • TS1702 your in-app purchase could not be completed

    What does this mean?!?!
    I tried purchasing the year subscription to the lose it app and I entered a card three times and it kept saying declined which I knew not to be true. When trying to use another card an error came up saying your in app purchase could not be completed please visit Apple iTunes Support. Can anyone help?

    Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
    (98257)

  • TS1702 Missing in-app purchases afetr update?

    Hi purchased Arkham City Lockdown a few months ago, but when I updated it my in-app purchases were gone. How do I get these back?

    Covered here:
    http://support.apple.com/kb/ht4009

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