TS1702 Refunds for unauthorised purchases

My son used our itunes account without persmission, he hacked our password aged 9!!! How do I get a refund for the money he spent on in app purchases on the Clash of the Clans game? The sum spent in one 24 hour period was over £400 and in more than 50 transactions.

Hi,
was the outcome here? I have the same dilemma £200 in 24 hours on the same game!

Similar Messages

  • How can i get a refund for unauthorised purchase made by my 6 years old child? I tried in customer service and told me to write a email but I don't know where i have to.

    How can I get a refund for unauthorised purchases made by my 6 year old son. And he purchase games 1200€ With in 3days. How it's possible?

    I'd follow the "report a problem" link
    http://www.apple.com/support/itunes/account/

  • How can I get a refund for a purchase made by a minor?

    how can I get a refund for a purchase made by a minor?

    You contact iTunes store support and plead your case. YOU are responsible for the security of your Apple ID and password. There are numerous mechanisms in place to make it easy to prevent unauthorized purchases. IF they agree to give you a refund, they will not do so a second time.

  • HT4463 I attempted to purchase Civilizations V on my Macbook Pro, yet the application will not download.  How can I either get the download to complete or get refunded for the purchase?

    I attempted to purchase the app Civilization V for my Macbook Pro, but the app will not download.  How can I get the app to either finish the download or get refunded for the purchase?

    Yuk, what a horrible app. But if you insist...
    Mac App Store: How to resume interrupted downloads
              http://support.apple.com/kb/HT4485

  • HT5622 How to get a refund for a purchase that didn't go through

    How to get a refund for a purchase that didn't go through

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT3702 refunds for games purchased unauthorized

    How do I get a refund for itunes purchases made unauthorized?
    I have reported the charges as a problem already, is there anything else I can do to ensure I get a refund?

    uscott5 wrote:
    I have reported the charges as a problem already,
    Did you use this Link  >  http://www.apple.com/support/itunes/contact/

  • Request for refund for song purchase

    I accidentally purchased wrong song and want to undo that purchase . How to request for refund for song purchase on iTunes store.
    Thanks in advance

    thanks petermac87 for quick reply. It looks like i have no option but to call apple support.  when i checked here "https://reportaproblem.apple.com/" most of the songs i purchased today are not event listed here.

  • How doI get a refund for iTunes purchased made by mistake?

    How can I get a refund for iTunes purchased made by mistake?

    Sorry, but Apple's policy states, "all sales are final" >  iTUNES STORE - TERMS AND CONDITIONS

  • How do I get refunded for the purchase of a third party app?

    I have purchased an app called crestron mobile pro on Saturday 2-15,  when I actually needed the crestron mobile pro g version. How do I get refunded for the wrong version of the app, which I don't need anymore?

    All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Refund for failed purchase

    I have recently request for refund due to failure for three items purchased in order no. M1KMG2ZW2D. However, only one item is refunded and subsequent reporting has no feedback at all. What should I do the get refunds for the other two items?

    How did you contact Support, and did their original reply say that all 3 items would be refunded ? You could try the 'report a problem' page to contact iTunes Support again (if you have a case number from your original request then include it) : http://reportaproblem.apple.com
    Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I need to get a refund for icloud purchases.

    Please tell me where to direct inquiries for refund for icloud product.

    You can (in theory) downgrade a storage upgrade purchase and get a refund within 15 days of purchase.
    Apple have made this as difficult as possible. If you use Express Lane you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. However julia22 managed to find a way round it - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    if more than 15 days have passed you cannot cancel for the year nor get a refund. To cancel your storage upgrade renewal please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • HT204088 How to Receive a credit refund for app purchase

    I need to know who can I contact to receive a credit refund for an app purchased on my daughter's iPad.

    Welcome to the Apple Community.
    Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

  • HT204396 how do I get a refund for unauthorized purchase from a minor. Link isn't working as per email instructions

    I received an email indicating a refund for unauthorized in-app purchases from a minor (my daughter).  I clicked on the link included in the e-mail as instructed. But the link apparently has an error.  A new window opens up but doesn't allow you to continue with the option to request the refund.  Please help.

    .Was it a real Apple email? Seems strange that they would send you something based on a four year old purchase.
    To contact iTunes:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • HT201318 how do I get a refund for a purchase of icloud storage plan?  I purchased it 2 days ago and do not need it.

    How can I get a refund for a icloud storage plan I bought 2 days ago.  It was not the problem and I do not need it.  I want a refund.
    Thanks,
    Sammiefromtx

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • HT5035 how do i get a refund for mistakenly purchasing on itunes?

    how do i get a refubd for mistaenly purchasing on itunes?

    You can contact iTunes Support Advisor and request for assistance.
    Please use this link:  Apple  Support  iTunes Store  Contact

Maybe you are looking for

  • Dynamic graphic in Mail forms

    Hi All, I have a mail form which has been created in transaction CRMD_EMAIL. I have been asked to enhance it with a dynamic graphic image. There will be uploaded 1 image pr customer in transaction SE78. And for each document I must find the correspon

  • Execute generated query report in RSRT

    Hello experts, I tried to execute the generated report for a query in transaction RSRT and it failed ("query not found on server" was the error). Now my question is more general - what is this report for? Is it just a "background program" for a query

  • IE 8 / Vista not recognizing submit button

    Here is the code for a simple form at http://www.versaframe.com/catalog/button.cfm.    When you first visit the page you should see a Review Order button.   After pressing the button you should see the text "Review".    This form works fine except wh

  • My app is running slow on iPad .....

    Hi     I made an application which get the image from server and do the processing on it . It is like images are downloaded in the background and do the processing(like zoom,pan etc) on the already downloaded images . But the zoom and pan is not work

  • Switching from the FCPX Trial Version to the full version.

    I started a project in the FCPX trial version. The trial version ran out before I was finished. I have downloaded the full version, but apparently I was supposed to do it by starting the trail version.  Now when I try to open that project the trail v