TS1702 The itouch will not shut off and the screen is blank and lit up!! It won't respond to anything. Help!!
My daughter's itouch seems to be completely frozen. All it displays is a lit up screen with nothing on it. It won't repond to a charger or when I connect it to my Mac. Please help!!
PUT THE ITOUCH IN DFU MODE
DFU INSTRUCITONS
CONNECT THE DEVICE TO THE MAC WITH THE WHITE CABLE BEFORE YOU BEGIN
HOLD THE HOME BUTTON(which you can find at the bottom in centre) FOR ABOUT 10 SECONDS AND THEN WITHOUT RELEASING IT PRESS THE ON/OFF KEY WHICH WILL BE ON THE TOP RIGHT ON THE UPPER SIDE
THEN ITUNES WILL PROMPT YOU TO RESTORE THE DEVICE, JUST HIT ON RESTORE IN ITUNES WHICH WILL THEN TAKE SOME TIME WHILE IT DOWNLOADS THE SOFTWARE AND THAT'S IT
FOR MORE INFO. ON DFU MODE JUST DO A SEARCH IN GOOGLE TYPING "HOW TO PUT IPOD TOUCH IN DFU MODE"
YOU CAN ALSO SEE VIDEOS FOR THE SAME IN YOUTUBE
Similar Messages
-
My iphone4 is stuck on a blue screen and will not shut off or restart, I have never dropped or had a problem before....help?
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
-
My itouch is stuck with the apple symbol as if it was downloading something. I have tried to reset it by turning it off but it will not turn off. Any suggestions?
Hi,
Try placing your iPod in Recovery Mode and restoring it via iTunes: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird--- -
My older nano is not working. I have to keep it plugged in all the time because it does not shut off. The buttons only work sometimes and then they scroll and skip forward and backward by themselves. I have checked updates and I have also reset it back to factory and it is not working.
Hello mistymorrill
If after all that you have tried and your iPod nano is still not working, the refer the page below for further options.
Service Answer Center – iPod
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Stuck on Do Not DIsconnect (Will not shut off or change screens at all)
Alrighty so i plugged in my ipod and the screen had shown the Do Not Disconnect but my computer did respond to the usb input so i unplugged it and then my comp said device corrupted in the itunes window. when i plugged it back in the windows bubble message that you get when ou plug something in said "Device has malfunction click this bubble to find possible solutions" i have restarted my computer the hold isnt on at all. saying its charging when its not plugged in and will not move from the disconnect thing. and i dont wanna take it apart yet and the warranty for repairs is up so there is nothing i know how to do. HELP PLZ!!!!!!
I'm having a similar problem but it appears I have iTunes 7.6 and a 5th generation 80g iPod. Been syncing it to my new MacBook with OS 10.5.2. Originally iPod was configured for PC but I had no problems after the change to the Mac. Seems like the problem syncing has started after downloading the latest update software for Leopard (to the 10.5.2) which included other things in the download (perhaps also Quicktime and iTunes?) This problem with not being recognized in iTunes happened twice in one week - only way to get it going was to do a reset while it was still plugged into the computer (cause it said do not disconnect) but the second time it took many tries and holding down the menu & select for a very long time. It finally was recognized and the sync started. This has me very worried and I don't think the 5Rs and other troubleshooting suggestions are the issue (it was fully charged & I've used the USB ports for other devices with no problems, etc.) Please advise. Can't give it up to service for over a week 'cause going on a trip and sure hope it will continue to work.
-
HT201401 My home button does not respond and the phone will not shut off
Has anyone had a similar problem where the phone will not shut off and the home button does not respond
You should try taking it to the Apple Store and asking for a replacement.
Or you could enable Assistive Touch from Settings>General>Accessibility. -
I-PHONE 4 FROZE AFTER AN UPDATE, WILL NOT SHUT DOWN AND SENDS ALL CALLS TO VOICEMAIL, IS THERE ANYTHING I CAN DO?
Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
I was updating the latest version for my I-phone 4s and now my phone is frozen. It will not shut off. When I try to shut it off it shows an i-tunes connection and then goes black.
See http://www.apple.com/support/iphone/assistant/phone/
-
My iphone 4s will not shut off. I have tried every combination of sleep/wake and home (round) buttons with no success. Don't know what else to try. (Try telling that to the airline stuardess).
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
iTunes will not shut off. Since I upgraded my software, itunes opens no matter what program I am trying to use. If I close it it automatically opens moments later and interferes with what I am working on. This is so annoying
This is probably occuring because your Mac is attempting to wirelessly sync with a device. Try unchecking the checkbox that reads "Open iTunes when device is connected" (this option can be found under the general page of iTunes when you have a device connected).
-
Screen when white and will not shut off
bought a new ipod today the screen has gone white and will not shut off/ How can i get it back to home screen?
I have had it two years and this is the first issue. My main concern is that the computer does not recognize it in order to reinitialize it. It wont shut off, it wornt do anything, I am just loking for a guide before I have to send it in for repair/replace... I am not feeling much good from the boards, but I am gonna be patient and see if someone stumbles across my please for help-- this cant be the first time someone has had and fixed this problem....
-
IPod will not shut off, or perform any of the 5 R's
My iPod will not shut off, or perform any of the 5 R's. The screen is illuminated with no logo's at all. I try to reset the ipod with menu and select buttons and it beeps after 7-10 secs. This happened when i inadvertantely unplugged the ipod while trying to upgrade. I thought the upgrade had stopped or was having a problem. Can someone please help before i have a very expensive 60 gig frisbee!!!
Try to set it to Disk Mode, and re-do de restore.
How to set your iPod to disk mode: http://www.info.apple.com/kbnum/n93651 -
My daughters ipod touch will not turn off and is frozen on the Apple icon screen. Tried to update software, didn't work. Tried to restore, didn't work. Does anybody know what else to try?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Ipod touch 2nd generation (works fine), but will not shut off
my ipod touch 2nd gneration works fine, but it will not shut off. This use to work: I would hold down both top and face button for about 10 seconds and it would shut down. Now nothing happens no matter how long I hold those 2 buttons down. Any suggestions?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My ipod touch will not shut off. lock up
My ipod touch will not shut off. It is just a black screen with the time dial turning. It does not do anything. How can I get it to do something?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Maybe you are looking for
-
I am migrating to a Lenovo Yoga Pro 2 with 3200x1600 13.3" display. I am using ESR17 due to plug-in compatability issues with newer versions (primarily the Funambol plugin for Calendar sync.) I have had to increase the font size to 24 to be able to s
-
I'm on CS3 with OS10.4.11 I have a photoshop document where I had two layers each with a shape of solid colour. In the top layer I had blend mode "Dissolve" and then reduced its opacity to get the speckled/distressed look. If I merge the two layers o
-
Adding a db user via stored function/proc
Does anyone have sample code for a proc/function to add a user? I want to pass in username, password and role.... Thanks
-
Ever since I updated to Firefox 4, when I use certain programs, I get Error 302c3031
When I open or close programs on my desktop, I am getting a box saying Error 302c3031 at address. This only started when I updated to 4. 0.1 What is causing this and how do I eliminate it?
-
File read errors when installing the oe schema.
Hi, I'm new to Oracle and I've been playing around with the sample hr schema that came included with Oracle 11g XE (installed on a machine running Windows 7). I downloaded the oe schema off the otn website and I'm trying to install the sample databas