TS1702 Trying to download aps & getting message "cannot connect to I tunes store". What to do?

Trying to download aps & getting message "cannot connect to I tunes store". What to do?

Hello kathyjc789,
It looks like your issue is described in the article "Can't connect to the iTunes Store" along with some troubleshooting steps for you try out.
- Griff W.

Similar Messages

  • TS1702 trying to download mp3 get: Safari cannot download this file

    I am trying to download MP3  even tried AAC I receive error Safari cannot download this file..  I am clueless in how to do this thank you Linda

    You can't download music via Safari. If you are trying to get music into the Music app then you will either need to buy/download them via the iTunes store app, or download them on your computer and sync them. If you are using a third-party music app then does it have its own browser function for downloading music, or does it only support copying via a computer's iTunes ?

  • When updating apps on ipad get message cannot connect to the iTunes store

    I can purchase apps on my iPad but in many cases cannot update installed apps. Anyone else have this problem and know how to fix?

    I have the same problem. Would love a solution!!

  • HT201272 cannot connect to i tunes store

    hi i am having trouble adding some films bought today on i tunes on me computer have tried to sync i pad to i tunes but won`t add films have tried to get them from i cloud but just get message cannot connect to i tunes any one help

    The mention of DNS settings made me look further into that. Specifically whose DNS server is 8.8.8.8. Turns out it is Google. Maybe this is nothing at all, but considering how Apple & Google get along right now, and how busy Google servers can be, I switched my settings to another free DNS server, 4.2.2.2 and I immediately connected to the iTunes store. I just hope this 'fix' is one that stays. After all, how can one connect to anything without a reliable DNS server. I also checked and found my Macbook uses the same DNS as the wireless router. I suggest using the same setting as your router.

  • I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.

    I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.

    downloaded the updated iTunes and that did nothing. I then went through the form about $ very VERY carefully and discovered one field left blank. Once that was filled in, everything worked and I now have my free app.

  • When I try to do anything with the App store I get the message "Cannot connect to the iTunes Store". I have internet connections and I have tried resetting the password.

    I cannot connect to the iTunes store for any purpose. When I try I get the message: "Cannot connect to the iTunes Store". That is all. I have tried a lot of different things except , obviously, the correct thing.

    HI ...
    Try this support article > Can't connect to the iTunes Store

  • I am getting message cannot connect you to you tube?

    I have suddenly lost access to you tube on my iPad and get message cannot connect to you tube.  Have tried all suggestions I have so far found on Internet but still nothing. Can anyone help?

    Try going to safari and log in to Youtube.com and see what  happens. You didn't say what you tried. A reset, or deleting and reinstalling the app.

  • HT203163 I cannot update various games/apps. When I attempt with my correct password, I get message "cannot connect to Itune store".what to do?

    I cannot update various games/apps on my ipad. When I attempt to update using my correct Apple ID and password, I get message "cannot connect to Itune store".
    How to fix?

    Hello, Olliegirl1. 
    Thank you for visiting Apple Support Communities. 
    When experiencing issues connecting to the iTunes store on an iOS device, here are the troubleshooting steps that I would recommend going through. 
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

  • My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect.

    My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?

    Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store.  Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
    Rob

  • HT5457 Just installed iOS6 on my 4S, when attempting to use passbook, get message "cannot connect to iTunes Store" Help?

    Just installed iOS6 on my 4S, when attempting to use passbook, get message "cannot connect to iTunes Store" Help?

    Try this: http://www.macworld.com/article/2010185/fix-passbooks-app-store-error-in-ios-6.h tml

  • Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?

    Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?
    I bought it in Thailand and am using it in Kenya.

    I have the same issue.  How did you solve it?

  • Getting error "cannot connect to the App Store"

    getting error "cannot connect to the App Store"

    YAY!!! Saved it in my Mac's Firefox Bookmarks for easy future access!
    Hope you are having a lovely afternoon today! I'm about ready to go bobo....I have an early meeting, and I don't want to oversleep! The nice part is that I work remotely, so I only have to wake up 15 minutes or so before the meeting.... I don't even use an alarm clock anymore (really, my iPhone alarm, which is much more pleasant), unless I have to get up at 6:30 or something....
    TMI?
    GB

  • I get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

    i get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

    Try temporarily disabling your firewall and see if you are then able to access the iTunes store.

  • I getting "Cannot connect to the iTunes Store" what can I do I can't join my acc !? Can you help me plz

    I getting "Cannot connect to the iTunes Store" what can I do I can't join my acc !? Can you help me plz

    Me too ipad 4 ios 7.0.2

  • I-tunes cannot connect to I-tunes store

    I just downloaded I-tunes 7, now when I go to the music store it says that it cannot connect to I-tunes store, and the network connection was confused.

    Have you tried the troubleshooting for that error code on this page : Apple software on Windows: May see performance issues and blank iTunes Store ?
    This also appears to have worked for a number of people : error iTunes Store : 0x80090318 (the solution).

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