TS1702 Unable to connect to iTunes App Store.

I am unable to connect to iTunes App Store.I am sent to purchase free installs?

Hello there, Changeer.
The following Knowledge Base article offers up some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

HT5622 Unable to connect with itune app store at ios7.0.4

Unable to connect with itune app even reset the password of appleid.
Kindly help me

Hello Piyushvinayak
Continue your troubleshooting with the article below to ensure that you have proper connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G.

My new iPhone 4S can't connect to iTunes, App Store or iBooks via Wi-Fi. Works with 3G network. How to fix this?

My new iPhone 4S (week old) can't connect to iTunes, App Store or iBooks via Wi-Fi (and some other apps e.g. Hollister – but most of the other apps like Safari or ebay work fine). There is no problem with those apps loading via 3G network. When I turn off the wi-fi, it runs over 3G and i can access App store without any problem. When i turn off the 3G network and turn the Wi-Fi on, those apps like App Store won't work, other apps work fine. When i turn on both Wi-Fi and 3G, the App store (and so on) is also not working, other apps are.
I also found out that when the Wi-fi is on and I sign out my apple ID, the App store starts working! But when I log in again, it will imediatelly stop working. I've tried logging in with others apple IDs, still with the same result. There is no problem with my apple ID account, because it works on my iPad, even via Wi-Fi.
When i first set up my iPhone, there were no complications using App store ia Wi-fi with exactly the same account. I don't know if it has anything to do with it, but this problem started when i logged in with my UK account and then wanted to log back in with my Czech account.
I tried turning it off, hard reset and deleting my iPhone several time (even without back up). Nothing worked since then.
Does anyone have any idea how to fix this?
I would really appreciate ANY help. This porblem is driving me crazy!

I am also having the same issue. Please help!

After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!

After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!

Your advice did not help me. I also installed 10.7.4 combo but the situation is the same.
my internet connection is ok, mail is ok, but app store after 3 resets does not recognize my ID and it says "connection is not possible". Why? I have the same problem in both my mac mini late 2009 and mac book air 2010? Is it a problem of 10.7.4 update? I have to solve this problem and how can i return to 10.7.3 if my last backup was not with 10.7.3???thank you for your kind collaboration...

I am unable to connect to the App Store with my 11" MacBook Air.

I keep getting a notification that says an OS X update is available, but when I try to connect to the App Store to download it, I get a message that says, "Unable to connect to the App Store at this time. Please try again later." I have downloaded OS X updates from the Apple site, but I am still unable to connect to the App Store. Can someone give me advice on this? Thank you.

Did you updated your iPhone lately?

Unable to log into itunes & app store

I am unable to log into itunes & app store from my iphone5s OS 7.1.1. The apple ID works on the apple site and from my apple tv and ipad etc. I have rebooted the iphone, deleted icloud and logged back in successfully. I can use find my iphone and see my other devices. When I go to settings > iTunes & App Store > enter the apple ID and password and press sign in > it shows a activity circle at the top by the wifi indicator but then nothing else happens. Settings > iTunes & App Store still has my username and password. I can press sign in again but nothing happens.
I've tried to go into iTunes Store and look at my previous purchased movies but it keeps prompting me to sign in.. I use existing apple ID > enter ID and pass > and it just loops the same process over and over.. use existing apple ID > enter ID and pass > use existing apple ID > enter ID and pass > etc..
Thanks for the help.

Hello Anand,
To troubleshoot your problem, follow the steps below:
1. Delete the file - Macintosh HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
2. Restart OS X
3. Try logging into Mac App Store again.
All the best !

I am unable to update the software for my 4s. I am also unable to connect to the app store or itunes, it does not give an error message just says that i am unable to connect. Please help

I am unable to update my software in settings, just says an error occured. I am alsos unable to connect to the app and itunes store. (no error message occured) just says unable to connect. I am using cellular data and its turned on. Help me please

Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card.

Server will not connect to itunes, app store, google drive, etc.

MacBook Pro, mid 2012, running Yosemite. I posted here because these problems started after upgrading to Yosemite, so maybe it's specific to that, not sure.
I seem to have a few interlinked problems. I solved a problem with kernel_task taking over 100% CPU usage and preventing an internet connection by getting rid of my Norton/Symantec security suite as well as TunnelBear. However, there seems to be a residual problem, as nothing seems to be connecting to the server.
I can surf the Internet no problem; it's things like iTunes (which crashes every time I try to open it), the App Store (which is a grey slate saying "cannot connect to app store"), and Google Drive (which doesn't sync) that are having connection issues.
I actually first noticed this problem after downloading Pacifist to extract the 'coreaudiod' launch daemon (which got destroyed in one of my previous fixes, long story), but it won't work until I can connect to the App Store and get a Mac OS X installer.
I am self-teaching as I go here, so I don't know much about this (and don't have any Mac tech support where I am unfortunately) and could use the help.
Here's what EtreCheck has to say, fwiw:
EtreCheck version: 2.0.6 (91)
Report generated 6 November 2014 18:31:35 GMT-3
Hardware Information: ℹ️
MacBook Pro Intel Core i5, Intel Core i7, 13" (Mid 2012)
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:46:7
Disk Information: ℹ️
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 748.93 GB (511.05 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.3 - SDK 10.4) Support
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.3 - SDK 10.4) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.pharos.notify.plist Support
[running] com.pharos.popup.plist Support
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.tunnelbear.mac.tbeard.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Unity Web Player: Version: UnityPlayer version 4.5.2f1 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Cannot contact Adobe
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
DirectorShockwave: Version: 12.1.1r151 - SDK 10.6 Support
Safari Extensions: ℹ️
Norton Internet Security (Disabled)
Searchme
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Paragon NTFS for Mac ® OS X Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      5% Google Chrome
      4% AppleIDAuthAgent
      3% WindowServer
      0% Google Drive
      0% GoogleTalkPlugin
Top Processes by Memory: ℹ️
344 MB Google Chrome
153 MB Google Chrome Helper
137 MB Finder
137 MB Google Drive
129 MB WindowServer
Virtual Memory Information: ℹ️
750 MB Free RAM
3.97 GB Active RAM
2.80 GB Inactive RAM
1.06 GB Wired RAM
4.34 GB Page-ins
135 KB Page-outs

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

TS1424 Error connecting to iTunes App store

Hi, anyone ever encountered this error when trying to purchase in itunes via iphone. Error: Errpr purchasing from App Store - cannot connect to iTunes store (0)

Hi King_Penguin,
thanks for the tips. I tried that method but that does not help at all, I am still unable to make purchase on the game KAW (Kingdoms At War), but that does not happen in other games. Not sure why.

Iphone 4 can't connect to itunes/app store

I'm in need of some help! I purchased an iphone 5s and i am giving my old iphone 4 to my son to use for games (wifi only). The iphone 4 has been reset and has the latest updated software installed. When i try to download games to it, it says can't connect to app store and the same for the itunes store. My iphone 5s can connect fine, as well as my ipad, both using wifi. I've tried to connect the iphone 4 to the pc and itunes says the same thing, i've also tried it on 2 other pc with the same result. It says can't verify the identity of the server buy.itunes.apple.com, then we could not complete your itunes store request an unknown error has occured -9808 when i try to sign in to itunes.
Any help would greatly be appreciated!

YEYEYEYEYEYSSSSS I made it work again! LOL
Just try to turn off your IPhone and Restart it again and see if it help.
Because that's what i did and it worked! =D
Don't know why it requires to do so but by giving a try wouldn't hurt. xDDD

HT201210 no connection with itunes,app store, i cloud

i have update my ipad to ios 6 and after this i can't get any connection anymore with any app where i need my apple id for.
it says nog connection with itunes store.
what can i do about this?
btw wi-fi is working

I am having the same issue. Are you having problems accessing webpages? Did you get to communities from you ipad or another device?

Cannot connect to itunes/App store over Wifi

Hi,
My iphone 4 has stopped downloading anything from the App Store or itunes over wifi, it works fine on 3G. Nothing will download or install and just says loading or waiting. I can't sign into my itunes account over wifi either, it just says loading and nothing happens. When I turn wifi off and switch to 3G it works fine. All other wifi features work fine i.e. Safari, viewing apps etc. Has only started doing it this week!! Anybody know how to fix this?
Thanks

I have the same problem with my 3GS, but only realized after upgrading to OS4.1. Previously had no issue with WiFi. All aspects, safari, and all apps going out on internet
I also notice when I connect the wifi on my phone, my apple TV and new iMac also lose connectivity (running 10.6.4). When I turn off wifi on phone, the computer and apple TV work fine
Also see when wifi is on, 3G is disabled (strange, I don't think that happened with the older software)
My provider is comcast.

TS3219 Connecting to iTunes App Store

I have recently purchased an iPhone 4S and initially was able to access the Apps Store. Now I cannot do this and receive a message saying "Cannot access iTunes". I have experienced a similar problem trying to access the store using my iPad but have no problems with access through my Mac.
Any thoughts or advice on how to overcome this?

Hi King_Penguin,
thanks for the tips. I tried that method but that does not help at all, I am still unable to make purchase on the game KAW (Kingdoms At War), but that does not happen in other games. Not sure why.

"one moment, connecting to itunes" "app store temporarily unavailable" Please help:(

I try to access the Mac app store the same message appears "one moment, connecting to itunes" (image below) but it never connects. If I press the update tab on the screen a massage appears that says "app store temporarily unavailable" Please help:(

My son is also getting this exact message on both our new laptop with Vista and the older desktop with XP. I am NOT having this problem on either machine. He has 18 downloads waiting and can't download them.
I have checked firewall settings, pop up blockers, outdated account info, and msconfig. I have uninstalled and reinstalled itunes and still am having this problem with his account.
I also tried logging into his user account on both the laptop and the pc and then logged him out of itunes and then logged myself in to see if it was the installation. I had NO problems. I then turned that around and logged into my user account on both the laptop and pc and then tried to log him into MY installation of itunes, but OOPS, got the error message again.
This has been going on for months and appears to be arbitrary. Sometimes a song will download, but sometimes another won't. He bought an album and only some of the songs downloaded. The others are "waiting to be downloaded" and when we try to "Check for Purchases", he still gets the message, even though he's IN THE STORE!

After upgrade to iOS-6.1 not connecting to itune / apps store

last night i have upgrade my phone and after that its not connesting to apps store / itune.

delete, then re-input your mail accounts.

TS1702 Unable to connect to iTunes App Store.

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